Clear Visual Communications Ltd

Poly Video Conferencing Cloud Service

The Poly Video Conferencing Cloud Service provides video conferencing where multiple participants can meet and collaborate in one central virtual location without having to own complex infrastructure. The interoperability features of the cloud platform allow the users to communicate and share content seamlessly regardless of the VC client they use.

Features

  • Customer Branded Portal to Access, Provision, Monitor & Manage VMR's
  • Collaboration & Data Sharing Capability
  • Full interoperability for Cisco, Microsoft, Lifesize, H323, SIP, WebRTC.
  • Up to 20 sites on screen simultaneously
  • ISO accredited environment
  • Analytics
  • Microsoft Teams gateway service

Benefits

  • Simplify scheduling and meeting management with MS Exchange Integration
  • Enable video conferencing to join Microsoft Teams
  • Option for private cloud service

Pricing

£625 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adrian.hancock@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 5 1 8 8 5 8 8 2 5 8 5 5 4 7

Contact

Clear Visual Communications Ltd Adrian Hancock
Telephone: 033 0088 3984
Email: adrian.hancock@clearvc.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
  • Supported endpoint with camera and microphone/speaker assembly.
  • Internet Access with appropriate bandwidth to support the service use.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Most support emails are dealt with usually within one hour after receipt. Our official target is to respond to all support emails within a 4 hour time frame.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard support is included with the price.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation and quick start tour are available when user login to customer portal for the first time.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
No data is available on this service
End-of-contract process
When contract ends and no renewal notifications is received access to the portal is restricted and service is no longer available.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile devices offer less on screen video participant layouts than the desktop client.
Service interface
Yes
Description of service interface
A service interface is available in order to access all forms of administration, scheduling, management, editing and monitoring. Portal customisation is available.
Accessibility standards
None or don’t know
Description of accessibility
This service is accessed via secure login to a web based, portal known as the vPortal. Through the vPortal menu users can schedule video calls including secure conference pins for each meeting, and fully manage their Virtual Meeting Rooms.
Accessibility testing
N/A
API
No
Customisation available
Yes
Description of customisation
The following portal features are customisation.

VMRs
IVRs
customers branding
Email templates

Scaling

Independence of resources
The cloud platform is based on Azure and the resources are managed dynamically.

Analytics

Service usage metrics
Yes
Metrics types
Incoming and outgoing numbers, call duration, total usage information.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Poly (former Polycom)

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
No ecportable data is available by the users as part of the service.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service up-time is set to 99.95%. Customers may submit a claim for a service credit in accordance with the service level agreement if the set up-time drop below the the set figure.
Approach to resilience
The cloud service is based on Azure with multiple points of presence scattered globally is order to provide backup, redundancy, and smooth service to all customers. A more detailed description of the infrastructure setup is available on request .
Outage reporting
A status of the service is available via a public dashboard (https://status.plcm.vc/). In addition email notification is available via subscription to the relevant status update service.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
PIN code is available to be set prior to a user entering a VMR.
Access restrictions in management interfaces and support channels
The access to the cloud is hierarchically segregated to service administrators and VMR users. Based on the credentials the system will allow access to the right level for each user role.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All security policies follow the suppliers security governance standard (ISO27001). More details can be provided upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Any potential changes are carefully reviewed and planed prior to implementation. The changes are tested on a virtual server pre-production environment and when ready they are implemented on the production environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All software updates are tested in a pre-production environment where it is checked for vulnerabilities. Once the testing period is over (usually two weeks) the update is applied to the production environment. Due to the partnership with the relevant software and hardware supplier the infrastructure owner if instantly notified of any potential software and hardware vulnerabilities at the earliest time possible and thus swift corrective action is taken.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
A dedicated team is responsible for constantly testing the cloud infrastructure. Communicating with software and hardware manufacturers as well as customers through the approved supplied chain is able to identify and review potential compromises and take corrective action in a timely manner.
Incident management type
Supplier-defined controls
Incident management approach
All incidents are reported to the ClearVC Support desk and all relevant information is gathered. A ticket is then raised with the supplier. Clear VC works closely with the supplier towards resolution. A full report is available at the end of the process providing a detailed description of the route cause and corrective action taken.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£625 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A free full access trial is available for the limited amount of 30 days.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adrian.hancock@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.