Office 365 Management Service
Six Degrees Office 365 Management Service encompasses the entire Office 365 customer experience from licensing to initial discovery/readiness, solution design, migration, UAT, adoption to ongoing support, management and optimisation of Office 365.
We ensure delivery of a secure, productive environment that allows for greatest control at device, application or data-level.
- Discovery and Readiness Services
- Planning, Design and Migration Services
- Training and Support Services
- Pilot Programmes
- Cloud Solution Provider CSP Licensing
- Technical Support Services
- Administration Services
- Monitoring Services
- Multiple Licensing options with various Microsoft applications
- Mobile Device Management using Intune, Security Policies, Updates
- Consultancy-led business transformation, ensuring fit for purpose solution
- Best practice, fast and efficient deployment
- Business needs and people-led solution design and implementation
- Productive, Secure and Controlled solutions
- Use business email through an up-to-date, familiar Outlook experience
- Accomplish faster with a modern collaboration workplace
- Share files, co-author documents with team sites and full Office
- Increase employee engagement with a corporate social network
- Increase mobility, access information from virtually anywhere and any device
- Collaborate using instantmessaging, voice calls and video conferences
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||Service Descriptions are available at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx and https://docs.microsoft.com/en-gb/microsoft-365/enterprise/services-overview|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Critical: Available 24x7, response in 1 hour.
High: 24x7 next day for Enterprise.
See also https://products.office.com/en-us/business/office-365-for-business-support-options
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 A|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Six Degrees provide three levels of support, leveraging Six Degrees' investment in Microsoft Premier Support:
1. Essential: Licensing and Billing support, Break fix support (24x7 ITIL aligned)
2. Advanced: Exchange Administration, Active Directory Administration, User Management - includes standard services
3. Premium: Adoption reviews, Secure score reviews, Dedicated Service Owner - includes standard and enhanced services.
|Support available to third parties||No|
Onboarding and offboarding
Six Degrees offer a range of services that help users understand the features and applicability of the Office 365 product set. We also offer a range of services to assist in getting the solution deployed and running, including initial discovery and readiness services, solution design, migration, user acceptance testing and adoption, ongoing support, management and optimisation services. In addition, the FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working.
|End-of-contract data extraction||Please see https://products.office.com/en-us/business/office-365-online-data-portability|
|End-of-contract process||Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its data. Microsoft acts as Data Processor. For more information see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms.
|Description of service interface||Please see https://products.office.com/en-gb/business/office-365-administration|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have the enterprise Disability Answer Desk (eDAD).
|What users can and can't do using the API||The full API details are avilable online at dev.office.com|
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||Please see https://technet.microsoft.com/en-us/office/dn788774.aspx|
|Independence of resources||Please see http://www.microsoft.com/en-us/download/details.aspx?id=54249|
|Service usage metrics||Yes|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Microsoft|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Other data at rest protection approach||
For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers holding messaging data: email, IM conversations, and content stored in SharePoint Online and OneDriveforBusiness. BitLocker volume encryption addresses threats of data theft or exposure from lost, stolen or inappropriately decommissioned computers and disks.
In some scenarios, we use file-level encryption. Your organization’s files are distributed across multiple Azure Storage containers, each with separate credentials. Spreading encrypted files across storage locations, encrypting the map of file locations and physically separating master encryption keys from both content and filemap make for a highly secure environment for stored files.
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Please see https://products.office.com/en-us/business/office-365-online-data-portability|
|Data export formats||
|Other data export formats||See https://products.office.com/en-us/business/office-365-online-data-portability|
|Data import formats||
|Other data import formats||For assistance offered to upload and onboard data http://fasttrack.microsoft.com/office/onboard/50|
|Data protection between buyer and supplier networks||Other|
|Other protection between networks||Office 365 is not directly connected to any public sector networks, but can be configured to do so by the customer and their telecoms operator.|
|Data protection within supplier network||
|Other protection within supplier network||Please see https://docs.microsoft.com/en-us/azure/security/azure-network-security|
Availability and resilience
|Approach to resilience||http://aka.ms/Office365DR|
|Outage reporting||Via the service status portal.|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||
With the exception of internet sites for anonymous access created with SharePoint Online, users must be authenticated when accessing Office 365 services.
|Access restrictions in management interfaces and support channels||
Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.
Describe how you authenticate management access to your service:
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||15-Jan-19|
|What the ISO/IEC 27001 doesn’t cover||
Service scope for Office 365 is decribed in this document:
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||02-Dec-11|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||Service scope for Office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf|
|Who accredited the PCI DSS certification||Teamwork IMS|
|PCI DSS accreditation date||01 June 2018|
|What the PCI DSS doesn’t cover||Only the Six Degrees sites are covered by PCI DSS, not the Microsoft services.|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2|
|Information security policies and processes||
The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp
There is an ISMP for Office 365 to maintain/improve its management system for information security. Through the ISMP, Office 365 plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. Office 365 monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security.
The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS is documented/communicated in a customer-facing Information Security Policy, which is available upon request (with a signed NDA in place).
Office 365 performs annual ISMS reviews, the results are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Office 365 has formal Standard Operating Procedures governing change management - covering software development and hardware change/release management, consistent with regulations: ISO 27001, SOC 1/SOC 2, NIST 800-53, etc.
Operational Security Assurance is a framework incorporating knowledge gained at Microsoft, alongside the experience of running datacenter servers. OSA minimizes risk - operational activities follow rigorous security guidelines and validates adherence to them.
Key processes of OSA:
• Ensuring OSA inputs (e.g. organizational learning, threat intelligence, and security technologies) are up-to-date and relevant.
• Developing/applying review processes to consolidate requirements for establishing OSA baselines.
• Engaging/implementing new requirements/baselines.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run antivirus software that scans files uploaded/downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system.
Additional information is in the relevant service descriptions and Service Level Agreement (SLA).
Microsoft has its own Security Response Center that supplies information to our customers covering the whole range of Microsoft products.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.
Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Please see http://aka.ms/Office365SIM|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£3.00 per licence per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||30 day trial.|
|Link to free trial||Please contact Six Degrees for a free trial|