Six Degrees Technology Group Limited

Office 365 Management Service

Six Degrees Office 365 Management Service encompasses the entire Office 365 customer experience from licensing to initial discovery/readiness, solution design, migration, UAT, adoption to ongoing support, management and optimisation of Office 365.
We ensure delivery of a secure, productive environment that allows for greatest control at device, application or data-level.

Features

  • Discovery and Readiness Services
  • Planning, Design and Migration Services
  • Training and Support Services
  • Pilot Programmes
  • Cloud Solution Provider CSP Licensing
  • Technical Support Services
  • Administration Services
  • Monitoring Services
  • Multiple Licensing options with various Microsoft applications
  • Mobile Device Management using Intune, Security Policies, Updates

Benefits

  • Consultancy-led business transformation, ensuring fit for purpose solution
  • Best practice, fast and efficient deployment
  • Business needs and people-led solution design and implementation
  • Productive, Secure and Controlled solutions
  • Use business email through an up-to-date, familiar Outlook experience
  • Accomplish faster with a modern collaboration workplace
  • Share files, co-author documents with team sites and full Office
  • Increase employee engagement with a corporate social network
  • Increase mobility, access information from virtually anywhere and any device
  • Collaborate using instantmessaging, voice calls and video conferences

Pricing

£3.00 per licence per month

Service documents

G-Cloud 11

846993385109110

Six Degrees Technology Group Limited

Andrew Mellish

07825 795 381

andrew.mellish@6dg.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Service Descriptions are available at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx and https://docs.microsoft.com/en-gb/microsoft-365/enterprise/services-overview
System requirements
  • Computer and processor 1.6 gigahertz (GHz) or faster, 2-core
  • Professional Plus: 2.0 GHz or greater recommended for SkypeforBusiness
  • Memory 4 GB RAM; 2 GB RAM (32-bit)
  • Hard disk 4.0 GB of available disk space
  • Graphics hardware acceleration Windows10: DirectX 9, WDDM 2.0 or later/higher
  • OS Windows10 SAC or LTSC 2019, WindowsServer 2019 at release
  • Microsoft Edge, Internet Explorer, Chrome or Firefox current versions
  • Internet functionality requires an Internet connection
  • May require .NET 3.5 /4.6 and higher be installed
  • Display 1280 x 768 screen resolution

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical: Available 24x7, response in 1 hour.
High: 24x7 next day for Enterprise.
See also https://products.office.com/en-us/business/office-365-for-business-support-options
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Six Degrees provide three levels of support, leveraging Six Degrees' investment in Microsoft Premier Support:
1. Essential: Licensing and Billing support, Break fix support (24x7 ITIL aligned)
2. Advanced: Exchange Administration, Active Directory Administration, User Management - includes standard services
3. Premium: Adoption reviews, Secure score reviews, Dedicated Service Owner - includes standard and enhanced services.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Six Degrees offer a range of services that help users understand the features and applicability of the Office 365 product set. We also offer a range of services to assist in getting the solution deployed and running, including initial discovery and readiness services, solution design, migration, user acceptance testing and adoption, ongoing support, management and optimisation services. In addition, the FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working.

See http://fasttrack.microsoft.com/.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Please see https://products.office.com/en-us/business/office-365-online-data-portability
End-of-contract process Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its data. Microsoft acts as Data Processor. For more information see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms.

See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have the enterprise Disability Answer Desk (eDAD).
See https://www.microsoft.com/en-us/accessibility/
API Yes
What users can and can't do using the API The full API details are avilable online at dev.office.com
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Please see https://technet.microsoft.com/en-us/office/dn788774.aspx

Scaling

Scaling
Independence of resources Please see http://www.microsoft.com/en-us/download/details.aspx?id=54249

Analytics

Analytics
Service usage metrics Yes
Metrics types https://support.office.com/en-us/article/Activity-Reports-in-the-Office-365-admin-center-0d6dfb17-8582-4172-a9a9-aed798150263?ui=en-US&rs=en-US&ad=US
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers holding messaging data: email, IM conversations, and content stored in SharePoint Online and OneDriveforBusiness. BitLocker volume encryption addresses threats of data theft or exposure from lost, stolen or inappropriately decommissioned computers and disks.
In some scenarios, we use file-level encryption. Your organization’s files are distributed across multiple Azure Storage containers, each with separate credentials. Spreading encrypted files across storage locations, encrypting the map of file locations and physically separating master encryption keys from both content and filemap make for a highly secure environment for stored files.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats See https://products.office.com/en-us/business/office-365-online-data-portability
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats For assistance offered to upload and onboard data http://fasttrack.microsoft.com/office/onboard/50

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Office 365 is not directly connected to any public sector networks, but can be configured to do so by the customer and their telecoms operator.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Please see https://docs.microsoft.com/en-us/azure/security/azure-network-security

Availability and resilience

Availability and resilience
Guaranteed availability http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
Approach to resilience http://aka.ms/Office365DR
Outage reporting Via the service status portal.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication With the exception of internet sites for anonymous access created with SharePoint Online, users must be authenticated when accessing Office 365 services.

https://technet.microsoft.com/en-us/library/office-365-user-account-management.aspx
Access restrictions in management interfaces and support channels Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.

https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB

https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB

Describe how you authenticate management access to your service:
http://aka.ms/Office365AAC
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 15-Jan-19
What the ISO/IEC 27001 doesn’t cover Service scope for Office 365 is decribed in this document:

http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 02-Dec-11
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Service scope for Office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
PCI certification Yes
Who accredited the PCI DSS certification Teamwork IMS
PCI DSS accreditation date 01 June 2018
What the PCI DSS doesn’t cover Only the Six Degrees sites are covered by PCI DSS, not the Microsoft services.
Other security certifications Yes
Any other security certifications
  • ENISA IAF
  • EU Model Clauses
  • EU-U.S. Privacy Shield
  • ISO 27018
  • SOC 1 & SOC 2
  • ISB 1596
  • FIPS 140-2
  • NIST 800-171
  • HIPAA/HITECH
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
Information security policies and processes The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

There is an ISMP for Office 365 to maintain/improve its management system for information security. Through the ISMP, Office 365 plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. Office 365 monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security.

The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS is documented/communicated in a customer-facing Information Security Policy, which is available upon request (with a signed NDA in place).

Office 365 performs annual ISMS reviews, the results are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Office 365 has formal Standard Operating Procedures governing change management - covering software development and hardware change/release management, consistent with regulations: ISO 27001, SOC 1/SOC 2, NIST 800-53, etc.
Operational Security Assurance is a framework incorporating knowledge gained at Microsoft, alongside the experience of running datacenter servers. OSA minimizes risk - operational activities follow rigorous security guidelines and validates adherence to them.
Key processes of OSA:
• Ensuring OSA inputs (e.g. organizational learning, threat intelligence, and security technologies) are up-to-date and relevant.
• Developing/applying review processes to consolidate requirements for establishing OSA baselines.
• Engaging/implementing new requirements/baselines.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run antivirus software that scans files uploaded/downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system.
Additional information is in the relevant service descriptions and Service Level Agreement (SLA).
Microsoft has its own Security Response Center that supplies information to our customers covering the whole range of Microsoft products.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Please see http://aka.ms/Office365SIM

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3.00 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day trial.
Link to free trial Please contact Six Degrees for a free trial

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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