This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Sorsix Health UK & Ireland are still valid.
Sorsix Health UK & Ireland

PINGA, Order Comms, HIS, Integrated Care Software, Electronic Health Records

Sorsix has built and maintains a modular electronic public health systems in the Republic of Macedonia and the Republic of Serbia. Over 10m people have integrated Healthcare delivered via the Sorsix Pinga platform, a nation-scale EHR and outpatient management system. Waiting lists have been abolished in these countries with Pinga.

Features

  • Realtime Modular National and Small scale EHR for Integrated Healthcare
  • Clinical workflow and management system full stack API
  • ePrescription
  • Enterprise Scheduling, Local and National Waiting list management module
  • Medical Diary and Doctor’s Record, HIS (ward and surgery)
  • Diabetes Module, Maternity Module
  • LIS, RIS & PACS
  • Billing, Real-time Epidemiology & Data Analytics
  • Patient portal web & mobile, Preventative Screening Modules
  • Immunology & Scheduled checkups

Benefits

  • Single Platform Integrated Digital Care
  • Shared Care Record for 10m patients
  • Managed Expert services in Healthcare
  • Managed Development Intergration
  • Single Platform EHR
  • Healthcare Data analytics
  • Managed and Turnkey outsourcing
  • Experience Team running 2 national EHR's & Software Integrating
  • National EHR Platform for Serbia 7.2 million users
  • National EHR Platform for Macedonia 2.3 million users

Pricing

£1.00 to £1.50 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@ca957055-5c06-4e78-b5e5-54ee13d6bce9.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

8 4 4 5 3 4 9 8 0 5 5 5 0 3 5

Contact

Sorsix Health UK & Ireland <removed>
Telephone: <removed>
Email: <removed>@ca957055-5c06-4e78-b5e5-54ee13d6bce9.com

Service scope

Service constraints
None it is flexible and modular, own hosted on network VPN or physical location or remotely hosted
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 5 minutes
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.0 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.0 AAA
Web chat accessibility testing
We manage the National Patient record in Serbia and Macedonia and provide assisted web chat for various Assistive technology service users through our 'my Doctor' service
Onsite support
Yes, at extra cost
Support levels
TBD By Client
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training, online training, shadowing and user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Webinars
  • Shadowing and behavior development
End-of-contract data extraction
The Database is open source Postgres SQL.
The Data belongs to the customer.
End-of-contract process
A Managed Service Transition occurs at the end of any contract, scope is to be determined by the client

Using the service

Web browser interface
Yes
Using the web interface
Sorsix's Pinga provides a full API for Service Users and over 400 applications are already integrated.
Web interface accessibility standard
WCAG 2.0 AAA
Web interface accessibility testing
Extensive Testing in Serbia as a National Platform. Further details on request.
API
Yes
What users can and can't do using the API
Over 400 Third party Healthcare (such as diagnostics) and Civic applications (such as exchequer payment platforms) are integrated with Pinga via our API which receives on average about 100 million requests per day.

See Serbia dashboard live.
https://live.mojdoktor.gov.rs/en

See Macedonia Live
https://livedashboard.zdravstvo.gov.mk/en
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
TBD by client need

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
TBD by Client
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Patient Data level Epidemiology
  • Individual clinician bahaviour records
  • Pharmaceutical Record and effectiveness
  • Service Effectiveness
  • Pay for Performance Metrics for Consultants & GP's
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
All records
Backup controls
TBD by Client
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
TB Confirmed
Approach to resilience
TB Confirmed
Outage reporting
TB Confirmed

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
TB Confirmed
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
TB Confirmed
ISO/IEC 27001 accreditation date
TB Confirmed
What the ISO/IEC 27001 doesn’t cover
TB Confirmed
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
TB Confirmed
ISO 28000:2007 accreditation date
TB Confirmed
What the ISO 28000:2007 doesn’t cover
TB Confirmed
CSA STAR certification
Yes
CSA STAR accreditation date
TB Confirmed
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
TB Confirmed
PCI certification
Yes
Who accredited the PCI DSS certification
Yes
PCI DSS accreditation date
TB Confirmed
What the PCI DSS doesn’t cover
TB Confirmed
Other security certifications
Yes
Any other security certifications
  • TB Confirmed
  • TB Confirmed

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
TB Confirmed

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
TB Confirmed
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
TB Confirmed
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
TB Confirmed
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
TB Confirmed

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
TB Confirmed

Energy efficiency

Energy-efficient datacentres
Yes

Pricing

Price
£1.00 to £1.50 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
As per user requirements
Link to free trial
TB Confirmed

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@ca957055-5c06-4e78-b5e5-54ee13d6bce9.com. Tell them what format you need. It will help if you say what assistive technology you use.