EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Identity Management as a Service

Identity and access management is very complex and affects every aspect of your business. This service manages creation, change, and removal of accounts and access rights so your users have the right access to services and applications at all times, helping you to prove compliance and reduce risk.

Features

  • Based on class-leading technologies
  • Operated by skilled IDAM professionals, helping you maintain good policies
  • Integrates with hundreds of third party services and applications
  • Provides easy visibility of your current access profiles
  • Cloud hosted service meeting UK data residency requirements
  • Combines provisioning and access governance into one service offering
  • Delivers IDAM through an OPEX rather than a CAPEX model
  • Monthly subscription with no perpetual license costs

Benefits

  • New users are provisioned and ready to work quickly
  • Business processes are automated allowing you to operate more efficiently
  • Help desk call volume is reduced with self-service features
  • Leavers have access rights quickly removed, reducing your risk
  • Governance and attestation controls help you demonstrate compliance with regulations

Pricing

£43200 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

8 4 1 8 6 5 5 5 5 0 3 5 4 4 4

Contact

EntServ UK Ltd part of the DXC Technologies Group

DXC Frameworks Team

+44 (0)560 303 4826

ukitenders@dxc.com

Service scope

Service constraints
Any constraints pertaining to the service will be agreed with the client, as far as contractual Service Level Agreements.
System requirements
The service will be configured to the clients specification.

User support

Email or online ticketing support
Email or online ticketing
Support response times
As per the client agreed Service Level Agreement
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
As per the client agreed Service Level Agreement
Support available to third parties
Yes

Onboarding and offboarding

Getting started
As per the clients requirements, defined within pre contract negotiations
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
As per the details contained within the agreed contract
End-of-contract process
As per the details contained within the agreed contract

Using the service

Web browser interface
Yes
Using the web interface
The Service is configured to meet the clients end user requirements
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
N/A
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
As per the details contained within the agreed contract and SLA
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
As per the agreed contract and SLA
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
As per the details contained within the Client agreed contract and SLA
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
As per the agreed SLA
Backup controls
As per the details contained within the agreed contract and SLA
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
As per the details contained within the agreed contract and SLA
Approach to resilience
As per the details contained within the agreed contract and SLA
Outage reporting
As per the details contained within the Client agreed contract and SLA

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Management access is granted to privileged users only via a dedicated management interface
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
23/09/2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
29/11/2016
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HMG Accreditation
  • PSN Accreditation

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
HMG Accreditation
Information security policies and processes
As per the requirements for ISO27001 and HMG Accreditation

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
As per the details contained within CSA CCM v3.0,ISO27001 and HMG Accreditation, plus the Client agreed contract and SLA
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
As per the details contained within CSA CCM v3.0,ISO27001 and HMG Accreditation, plus the Client agreed contract and SLA
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
As per the details contained within CSA CCM v3.0,ISO27001 and HMG Accreditation, plus the Client agreed contract and SLA
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
As per the details contained within CSA CCM v3.0,ISO27001 and HMG Accreditation, plus the Client agreed contract and SLA

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
As per the details contained within the agreed contract and SLA

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
For Managed Services for Public Cloud, the Public Cloud providers’ energy efficiency rating applies. DXC Data Centres located in the UK operate at 1.2 PUE, exceeding current best practice for new conventional data centres, and far exceeding typical legacy Data Centre 3 PUE.

Pricing

Price
£43200 per unit per month
Discount for educational organisations
No
Free trial available
No

Service documents

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