Metastreet Ltd

HMO Licensing software, landlord licensing, property licensing, inspection App

Property Licensing software management system. Landlord HMO Licensing, Additional and Selective licensing. On line application, back office processing and management of applications. Split payments. Property inspection App. Performance reporting


  • Cloud hosted - Secure and scalable
  • White label - fully customiseable to client branding
  • Security - single sign on, two factor authentication
  • Accessibility - designed to guidelines and mobile responsive
  • Housing Act 2004 - fully compliant with legal requirements
  • Mobile inspection app with cloud integration
  • Cloud based team management and workflow
  • Integrated payment gateway, print and direct post solution
  • API integration
  • Portfolio landlord features


  • Works out of the box - no long implementation needed
  • Reduces processing time significantly and reduces administration costs
  • Reduction in human error by using automated licence type identification
  • Optimising teams productivity using workload scheduling
  • Designed by practitioners experienced in delivering licensing schemes
  • Mobile solutions cloud based to provide real time inspection information
  • Inspection App linked to licence applications avoid double data entry


£10000.00 per unit

  • Free trial available

Service documents

G-Cloud 11


Metastreet Ltd

Pip Watson


Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints No
System requirements
  • Modern web browser (v.IE8+)
  • Smart phone for two factor authentication
  • Each user needs unique e-mail address

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Provide e-mail and on line support 9a.m to 5p.m Monday to Fridays. Response times set out in our service standards.

We also use Freshchat live chat support for clients 9a.m to 5p.m Monday to Friday
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Provided by third party
Onsite support Yes, at extra cost
Support levels Technical account manager support
Support package can be tailored to clients requirements
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training will be available on site and online
User documentation available
Support line available
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction We will assist in the migration of data to the buyer or a new supplier as detailed in the agreed exit plan. This will be in a format agreed with the buyer.
End-of-contract process Obligations as required by the agreed exit plan and contract are included in the price of the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Menu structure
Service interface No
What users can and can't do using the API No limitations, anything on the front end can be achieved through the API
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Branding
Fee levels
Post code look up
turn on and off split payments


Independence of resources Auto scaling infrastructure and a queue based messaging pipeline to stop blocking requests


Service usage metrics Yes
Metrics types Applications submitted
Applications processed
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Can be provided on request
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99%
Approach to resilience This is available on request
Outage reporting E-mail alerts
Public dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels We implement a role based access control list and have a policy using principle of least privilege
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach All software development and products are done to OWASP guidelines
Information security policies and processes Full details are available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Any new feature before it goes into development has a security impact assessment .Before any functional major release there is a regression test and a external penetration test before release.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We follow industry news bulletins for potential threats. Dependant on relevance and severity we provide patches within 48 hours. All threats are risk assessed and triaged
Protective monitoring type Supplier-defined controls
Protective monitoring approach We employ third party tools such as 'Tripwire' which monitors any unauthorised access to production environments.
Our system administrators investigate immediately on being alerted with the relevant business and tech stakeholders
Incident management type Supplier-defined controls
Incident management approach We have a pre-defined incident report process and all clients are notified by e-mail of the incident and our response and kept updated

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)


Price £10000.00 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial We have a promo site which can be made available, by arrangement, to prospective clients for a limited period

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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