Oracle Corporation UK Limited

Oracle Database Exadata Cloud Service - X5 - Metered

Oracle Database Cloud - Exadata-Service is the database service engineered for mission-critical, production-level OLTP databases and data warehouse deployments on the fastest and most available Cloud platform. This is a non-metered service where you pay based on a fixed metric, providing you with known costs at a volume level discount.


  • Enables Oracle RAC Databases (11.2, 12.1 or 12.2) on Exadata
  • All Database Options and Enterprise Manager Database Packs available
  • All Exadata performance optimizations available
  • Full compatibility with on-premises Oracle Databases
  • Full root OS and SYSDBA access to manage your databases
  • Supports OLTP / analytic / mixed workload databases
  • Enables consolidation, Test/Dev, proof-of-concept, certification, etc.
  • Backup to local Exadata storage or Oracle Database Backup Service
  • Starts at 16 OCPUs


  • Metered Service: Providing the flexibility to meet your business needs.
  • Highly Available: Run your database across 2 to 8 nodes.
  • Capacity on Demand: Burst CPUs dynamically with 0 downtime
  • Cost effective: pay only for the CPU cores you enable.
  • All inclusive: Memory, storage, and network resources are all included
  • Optimised for performance: All the Exadata Database Machine features
  • Complete: Oracle Database Enterprise Edition—Extreme Performance options


£55143.7 per unit per month

Service documents

G-Cloud 9


Oracle Corporation UK Limited

Adrienne Belton

+44 118 92 43257

Service scope

Service scope
Service constraints Service maintenance patches are published to automation tooling, customer must invoke tooling to perform maintenance. Minimum of 16 physical cores.
System requirements
  • Self contained service, runs Oracle Enterprise
  • Linux operating system and Oracle Virtual Machine hypervisor.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Target response times are withn in 15 minutes for severity 1 issues.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Accessible from main page by clicking on Chat tab.
Web chat accessibility testing Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and non-disabled users. We report the outcome of that testing using the Voluntary Product Accessibility Template (VPAT). The VPAT was developed by ITI and GSA to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility. See Voluntary Product Accessibility Templates for an in-depth discussion of how we use the VPAT, and to locate the VPATs for Oracle products.
Onsite support Yes, at extra cost
Support levels Oracle provides enhanced electronic-based and telephone technical support to customers with a current technical support services agreement. Customers have access to the largest and most advanced support organization in the world, with more than 50,000 development engineers and customer support specialists, working in 29 languages from 28 global support centers across 145 countries.
Technical support services are available to resolve product issues quickly and accurately by providing answers to product questions that are general or routine in nature. This includes questions about product functionality, syntax, setup, and use. Technical support engineers will also work with customers to diagnose and troubleshoot errors, determine workarounds, and process enhancement requests.
Technical support is provided for issues (including problems created by the user) that are demonstrable, running unaltered, and on an appropriate hardware, database and operating system configuration, as specified in the customer order or program documentation.
In addition, working with the global support hubs, Oracle provides onsite hardware support for Oracle and Sun branded systems either directly, or in some countries through an extensive partner network. For further information please refer to Oracle Technical Support Policy documents provided at:
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Oracle provide a Customer Satisfaction Manager that will introduce you to the service. Online documentation is also available.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats EPub, Mobi
End-of-contract data extraction For a period of no less than 60 days after the termination or expiration of the Services, Oracle will make available Your production data via secured protocols, or keep the service system accessible, for the purpose of data retrieval by You. During this period, the service system should not be used for production activities. Oracle has no obligation to retain Your Content after this 60 day period.
End-of-contract process After termination or expiration of the Services under Your order, or at Your request, Oracle will delete or otherwise render inaccessible the production Services, including Your Content residing therein, in a manner designed to ensure that they cannot reasonably be accessed or read, unless there is a legal obligation imposed on Oracle preventing it from deleting all or part of the service environment.

Using the service

Using the service
Web browser interface Yes
Using the web interface The Web User Interface provides the capabilities to create, view, clone, delete, patch, backup and restore database service instances. Other management and development capabiliteis are provide via the traditional database administrator and developer tools such as Enterprise Manager and SQL Developer. All functions available thru service REST API is available thru web interface.
Web interface accessibility standard None or don’t know
How the web interface is accessible It is available by going to and signing into your account. It is also available in the form of REST calls.
Web interface accessibility testing The restful APIs provide the capabilities to create, view, clone, delete, patch, backup, restore, set up Data Guard , define and alter IORM profiles and burst OCPUs on their Exadata Cloud Service and database service instances. Other management and development capabiliteis are provide via the traditional database administrator and developer tools such as Enterprise Manager and SQL Developer.
What users can and can't do using the API The restful APIs provide the capabilities to create, view, clone, delete, patch, backup, restore, set up Data Guard , define and alter IORM profiles and burst OCPUs on their Exadata Cloud Service and database service instances. Other management and development capabiliteis are provide via the traditional database administrator and developer tools such as Enterprise Manager and SQL Developer.
API automation tools Other
API documentation Yes
API documentation formats HTML
Command line interface Yes
Command line interface compatibility Linux or Unix
Using the command line interface Commandline tools are avalalbe that provide the capabilities to create, view, clone, delete, patch, backup and restore database service instances. Other management and development capabiliteis are provide via the traditional database administrator and developer tools such as Enterprise Manager and SQL Developer.


Scaling available Yes
Scaling type Manual
Independence of resources With the Exadata Cloud Service, uses are given dedicated hardware that only the customer will be using.
Usage notifications Yes
Usage reporting
  • Email
  • Other


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls Backups can be automatically scheduled within the service and schedule on demand via the Web User Interface or REST API.
Datacentre setup Multiple datacentres
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network N/a

Availability and resilience

Availability and resilience
Guaranteed availability The service level objective is 99.95%. Refunds are through negotiation.
Approach to resilience Redundancy is built in to all Oracle Systems. Each site in turn has its own redundancies built in with dual data feeds, backup power solutions and each operated in a N+1 configuration.
Outage reporting Outages originating from Data Centre are initially reported to Oracle via email to nominated support staff. Customers are alerted via emails from relevant Oracle service team to nominated Customer administrators.

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels The customer Admin User and the administrators they create are granted access to the My Oracle Support (MOS) channel. This enables them to raise Service Requests via the MOS Portal or via phone-call.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations SOC1 and 2

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach N.a
Information security policies and processes Information Security policies and processes for PaaS services in Oracle Public Cloud are aligned with existing policies, controls and processes in place for SaaS, which has ISO27001 certification.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Cloud Change Management process manages the introduction of changes into any Cloud environment and is designed to ensure minimal disruption from planned outages and quick recovery from unplanned outages. Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software to maintain  operational stability, availability, security, performance, and currency of the Oracle Cloud.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Oracle Cloud follows a vulnerability management process and procedure that includes identification of vulnerabilities, ranking of vulnerabilities by severity, prioritization of vulnerability remediations by severity and re-testing.  All changes required by vulnerability remediations follow our standard change management processes
Protective monitoring type Supplier-defined controls
Protective monitoring approach Oracle have implemented protective monitoring controls in order to oversee how Cloud systems are used (or abused) and to assure user accountability for their use of these services. The controls include mechanisms for collecting log information and configuring logs in order to provide an audit trail of security relevant events of interest.
Incident management type Supplier-defined controls
Incident management approach "The Oracle Information Security Incident Reporting and Response Policy details the procedures that must be followed by all Oracle employees should an incident be identified. It includes:
·          Mandatory reporting of security events
·          Mandatory reporting of security weaknesses
·          Assessment and classification of security incidents
·          Incident classification and escalation
·          Preservation of evidence"

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Oracle VM
How shared infrastructure is kept separate A Closed network topology ensures that every host has a dedicated connection to other hosts. Virtualization technology on the host only allows access with customer controlled SSH keys. Identity domain identifiers and customer user and password protect access to storage. All data is stored with encryption at rest and is encrypted n the wire.

Energy efficiency

Energy efficiency
Energy-efficient datacentres No


Price £55143.7 per unit per month
Discount for educational organisations No
Free trial available No


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