PricewaterhouseCoopers (LLP) PwC

PwC AccessAble

A cloud based SaaS solution that combines PwC’s audit experience with market leading access governance technology to provide a clear record of access across the organisation. This enables you to quickly take control of your access management risks and reduce total cost of ownership while strengthening your IT general controls.

Features

  • IT general controls testing and monitoring
  • Access reviews, user attestation, recertification, access requests, roles based access
  • Separation of duties (SOD), toxic combinations
  • Dormant accounts, inactive accounts, over-entitled accounts, privileged accounts, orphan accounts
  • Identify critical applications
  • Out of the box & custom reporting creation and distribution
  • Simple web front end accessible from multiple devices
  • Risk-based access control analytics
  • Compatible with all applications
  • Integrates with service management tools

Benefits

  • Speed to value – running within weeks, no direct integrations
  • Reduced overhead – managed service to test controls
  • Improved risk & security – reduce opportunity insider attacks
  • Reputation protection – reduce risk of major data breaches
  • Scalable platform – easily add additional applications and users
  • Incremental payments – pay as you go model
  • Control processes designed using our local and global audit experience
  • Easy adoptability – Market leading technology, minimal learning curve
  • Improved return on investment- faster value than on-premise solution

Pricing

£370 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

8 3 7 0 1 7 2 5 9 7 7 4 4 7 5

Contact

PricewaterhouseCoopers (LLP) PwC

Maria Marsella

028 9041 5797

uk_tender_tracker@pwc.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints The system will be unavailable for short periods of time out of hours for maintenance. Any major shutdown will be agreed in advance.
System requirements No system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times UK Business Hours (9:30am - 5:30pm, Monday - Friday)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels During the start-up phase we will provide on-site support to identify the configuration requirements at no cost. Cloud support engineers will be available post installation to resolve faults (free) and help with any configuration changes (based on an hourly support charge)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-line training including detailed videos of how to perform all the standard tasks is available at all times.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We will provide it on removal media and ensure the destruction of our originals
End-of-contract process The contract includes halting the service, removal of all servers and data and the provision of a copy of the data removable media. This is done in line with local regulatory requirements.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface Secure FTP for Secure File Transfer of Data
Accessibility standards WCAG 2.1 AAA
Accessibility testing Available upon request
API No
Customisation available Yes
Description of customisation The user interface can be personalised to the organisation that is using it. Other customisations are available at additional cost

Scaling

Scaling
Independence of resources A dedicated instance of the application is deployed for each customer. This is then scaled for the number of users within that customer. It is also regularly reviewed to ensure it is delivering the required level of performance

Analytics

Analytics
Service usage metrics Yes
Metrics types Monthly reporting on meeting SLA obligations including service availability and support responsiveness
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Data is checked at import to check that it is in the correct format and within an expected size. Any faulty data is quarantined and reviewed
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Reports are generated that can be downloaded as PDF or in csv format (for import into a spreadsheet)
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network Data between our servers is encrypted using TLS

Availability and resilience

Availability and resilience
Guaranteed availability 95% availability
Approach to resilience Servers on resilient server hardware which is mirrored on to back up hardware in another data centre
Outage reporting Report and Email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Authentication is mandatory, we support numerous methods of authentication which include:
Identity federation with your own identity provider
Username and password using a dedicated directory service
All authentication traffic is performed over TLS and via our reverse proxy
Access restrictions in management interfaces and support channels Management interfaces at not available via the browser
Access restriction testing frequency At least once a year
Management access authentication Other
Description of management access authentication Username / Password & Identity Federation - PwC can manage all user identities, or we can provide access via federation services

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI Assurance UK Limited
ISO/IEC 27001 accreditation date 2016
What the ISO/IEC 27001 doesn’t cover The application layer does not have it at this time. However the hosting infrastructure does
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The service follows the standard information security policies that apply to all PwC systems. This includes internal SIEM monitoring and alerting to check that systems are in policy

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Any major change requires a full security retest. This includes a full code review and penetration test
Vulnerability management type Undisclosed
Vulnerability management approach Vulnerability identification process from secure code review, vendor security release awareness across components and regular pen testing. These are then prioritised based on risk and added into a release roadmap for immediate or future rollout.
Protective monitoring type Undisclosed
Protective monitoring approach Monitoring across components for normal and abnormal behaviour with real time notification to support and response teams
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach A support management team exists for incident and request response as well as service governance against SLAs. Scheduled sessions with the client via a service manager to report on service fulfilment.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Other
Other public sector networks Data is transferred using SFTP

Pricing

Pricing
Price £370 per unit per day
Discount for educational organisations No
Free trial available No

Service documents

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