Softcat Limited

Black Duck

Black Duck discovers and manages the risks associated with using Open Source software, specifically around security vulnerabilities and Open Source licenses.


  • Scan code to identify specific open source in use
  • Automatically map known vulnerabilities to open source in use
  • Triage - assess risk and prioritise vulnerabilities
  • Schedule and track remediation
  • Identify licenses and community activity
  • The most comprehensive language coverage and development tools integration
  • Industry's most complete open source KnowedgeBase
  • Set policies in line with your business requirements


  • Better manage security risks with open source within your code
  • Understand what open source is in your code
  • Better manage operational risks with open source within your code
  • Better manage licensing risks with open source within your code
  • Understand where Open Source code is located
  • Understand what open source security/operational and licensing risks are present


£23.26 per unit

  • Free trial available

Service documents


G-Cloud 11

Service ID

8 3 2 2 7 5 0 1 4 2 9 4 9 7 5


Softcat Limited

Charles Harrison


Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Black Duck Hub can be an extention to Jenkins, Jfrog Artifactory, Nexus and other development tools.
Cloud deployment model
Hybrid cloud
Service constraints
No large constraints apart from meeting the required HW, SW and connectivity requirements.
System requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Questions are replied to based upon the urgency of the case. Response times for each case typoe can be seen here:
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
All support levels are documented here:
Support available to third parties

Onboarding and offboarding

Getting started
Black Duck will help new customers with an implementation plan that includes Onsite (if needed), on phone/web and also full self paced web training.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
User would generate reports of the data to extract data at the end of the contract.
End-of-contract process
At the end of the contract the software will remain running and installed but will not be able to be accessed as the registration key will be inactive.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • Windows
  • Windows Phone
Designed for use on mobile devices
Service interface
Description of service interface
Details available upon request
Accessibility standards
None or don’t know
Description of accessibility
Details available upon request
Accessibility testing
Basic testing has been done, more details on this can be provied at a later date.
What users can and can't do using the API
Every function within the application is available via the RestAPI. The API is avilable on the same server as the Black Duck Hib is isntalled on.
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
API sandbox or test environment
Customisation available


Independence of resources
The service is Dockerized and therefore has scalability to support many different users at the same time. Black Duck would be happy to discuss this in more detail as we move forward.


Service usage metrics
Metrics types
There are different level of metrics from basic, how many projects created, how much code scanned, how many vulnerabilities discovered, to more complex metrics like how many vulnerabilities and the current status of them, how many policies have been violated. The user can also create their own metrics with the reporting database.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
Other locations
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other data at rest protection approach
Black Duck Synopsys does not store any data, data would only be stored by the local installed software within the customers control.
Data sanitisation process
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Reports/Exports can be done in 3 different ways. 1. Through running reports through the UI. 2. Using the reporting database to extract data through any standard reporting/BI tool that supports ODBC ro 3. through the API's
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Through the reporting database.
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
There are different SLA's for different parts of the product, SLA's can be provided upon request
Approach to resilience
The data center is hosted by a 3rd party and is certified. There is are physcial and technology resttictions on it to preevent access to the servers. These include badging, fiorewalls and many other methods. More details are available upon request.
Outage reporting
Outages are reporting in email and on the public customer forum

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Other
Other user authentication
Access restrictions in management interfaces and support channels
Details can be provided upon request
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
NIST framework and OWASP
Information security policies and processes
Details can be provided upon request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes are requested and logged in JIRA and approved by management before any change can be made.Part of the approval process is approval by a securoty architect.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerabilties are discovered using a number of 3rd party software packages, both commercail and Open Source. The vulnerabilities are then ranked and based on the level of risk and how critical they are, they are remediated within a specified time period. For example, zero day vulns are fixed same day.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Black Duck Synlopsys, uses NextGen Firewall by Palo Alto Netwrorks with IDS/IPS to identify potentail compromises and respond based upon how critcal the threat is.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All incidents are managed through JIRA ticketign system to guive a full audit history for each incident.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£23.26 per unit
Discount for educational organisations
Free trial available
Description of free trial
There is a fully functional limited time offer available when engaged with Black Duck by Synopsys

Service documents

Return to top ↑