Softcat Limited

Black Duck

Black Duck discovers and manages the risks associated with using Open Source software, specifically around security vulnerabilities and Open Source licenses.


  • Scan code to identify specific open source in use
  • Automatically map known vulnerabilities to open source in use
  • Triage - assess risk and prioritise vulnerabilities
  • Schedule and track remediation
  • Identify licenses and community activity
  • The most comprehensive language coverage and development tools integration
  • Industry's most complete open source KnowedgeBase
  • Set policies in line with your business requirements


  • Better manage security risks with open source within your code
  • Understand what open source is in your code
  • Better manage operational risks with open source within your code
  • Better manage licensing risks with open source within your code
  • Understand where Open Source code is located
  • Understand what open source security/operational and licensing risks are present


£23.26 per unit

  • Free trial available

Service documents

G-Cloud 11


Softcat Limited

Charles Harrison


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Black Duck Hub can be an extention to Jenkins, Jfrog Artifactory, Nexus and other development tools.
Cloud deployment model Hybrid cloud
Service constraints No large constraints apart from meeting the required HW, SW and connectivity requirements.
System requirements Docker

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Questions are replied to based upon the urgency of the case. Response times for each case typoe can be seen here:
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels All support levels are documented here:
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Black Duck will help new customers with an implementation plan that includes Onsite (if needed), on phone/web and also full self paced web training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction User would generate reports of the data to extract data at the end of the contract.
End-of-contract process At the end of the contract the software will remain running and installed but will not be able to be accessed as the registration key will be inactive.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • Windows
  • Windows Phone
Designed for use on mobile devices No
Service interface Yes
Description of service interface Details available upon request
Accessibility standards None or don’t know
Description of accessibility Details available upon request
Accessibility testing Basic testing has been done, more details on this can be provied at a later date.
What users can and can't do using the API Every function within the application is available via the RestAPI. The API is avilable on the same server as the Black Duck Hib is isntalled on.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
API sandbox or test environment Yes
Customisation available No


Independence of resources The service is Dockerized and therefore has scalability to support many different users at the same time. Black Duck would be happy to discuss this in more detail as we move forward.


Service usage metrics Yes
Metrics types There are different level of metrics from basic, how many projects created, how much code scanned, how many vulnerabilities discovered, to more complex metrics like how many vulnerabilities and the current status of them, how many policies have been violated. The user can also create their own metrics with the reporting database.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type Reseller providing extra support
Organisation whose services are being resold Synopsys

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Black Duck Synopsys does not store any data, data would only be stored by the local installed software within the customers control.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Reports/Exports can be done in 3 different ways. 1. Through running reports through the UI. 2. Using the reporting database to extract data through any standard reporting/BI tool that supports ODBC ro 3. through the API's
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Through the reporting database.
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability There are different SLA's for different parts of the product, SLA's can be provided upon request
Approach to resilience The data center is hosted by a 3rd party and is certified. There is are physcial and technology resttictions on it to preevent access to the servers. These include badging, fiorewalls and many other methods. More details are available upon request.
Outage reporting Outages are reporting in email and on the public customer forum

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Other
Other user authentication Buyer's SSO/MFA/LDAP
Access restrictions in management interfaces and support channels Details can be provided upon request
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards NIST framework and OWASP
Information security policies and processes Details can be provided upon request

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes are requested and logged in JIRA and approved by management before any change can be made.Part of the approval process is approval by a securoty architect.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerabilties are discovered using a number of 3rd party software packages, both commercail and Open Source. The vulnerabilities are then ranked and based on the level of risk and how critical they are, they are remediated within a specified time period. For example, zero day vulns are fixed same day.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Black Duck Synlopsys, uses NextGen Firewall by Palo Alto Netwrorks with IDS/IPS to identify potentail compromises and respond based upon how critcal the threat is.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All incidents are managed through JIRA ticketign system to guive a full audit history for each incident.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £23.26 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial There is a fully functional limited time offer available when engaged with Black Duck by Synopsys

Service documents

ods document: Pricing document pdf document: Service definition document odt document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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