Netpremacy Limited

BetterCloud for G Suite

A comprehensive security, 360-degree management and automation platform built for all G Suite customers, BetterCloud is the number one security, management and process automation tool for your G Suite solution. The unified suite of tools offers all of the controls you need for IT Department, Service Desk to SIRO.


  • Enhanced administration of G Suite Domain - Users, groups, settings
  • Automation of security policies
  • Automation of IT processes - e.g. provisioning/de-provisioning
  • Insights into user sharing and permissioning settings
  • Domain controls and service management
  • Enhanced Google Drive security features
  • Intelligent dashboard that surfaces critical information and security risks
  • Administration tools and workflows for every step of user lifecycle
  • Auditing and compliance policies across core business applications


  • Monitoring, Alerting, and Insights
  • User and Directory Management
  • IT Process Automation
  • Compliance
  • Auditing
  • Data Loss Prevention
  • All-In-One Toolset
  • Operational Efficiency and Granular Controls
  • World Class Customer Care


£20 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9


Netpremacy Limited

Andrew Eden

0113 366 2008

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to BetterCloud is an add-on to the G Suite solution. BetterCloud provides enhanced security, auditing, monitoring and alerting and management of your G Suite domain.
Cloud deployment model Public cloud
Service constraints No
System requirements
  • G Suite Basic domain or G Suite Business domain
  • A modern web browser is required for the dashboard

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Reseller support is optional and subject to the Terms and Conditions supplied under our separate Cloud Services entry for premium support services
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels BetterCloud provides one level of support for their service and it is inclusive in the price of the software annual license.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Netpremacy provides remote training and BetterCloud provide a wealth of user documentation and online knowledge based articles as part of the annual subscription to the service.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction There is no data to extract at the end of the contract. BetterCloud is a G Suite administration and security solution utilising the G Suite APIs to provide additional enhanced insight into the domain.
End-of-contract process Access to the BetterCloud service is terminated and all audit data will be removed from the BetterCloud systems on demand or within 30 business days after the end of the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Users access the service via a standard modern web browser.
Accessibility testing BetterCloud works with any standard assistive technology available to support a modern browser.
Customisation available No


Independence of resources BetterCloud is powered by Google's massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact.


Service usage metrics Yes
Metrics types Canned Reports are reports that already exist that you may use and tweak to your specifications in order to learn more about your domain.

The Reports Builder allows you to build a new report from scratch, by selecting filters and categories that will be included in the report in order to find exactly what you are looking for.

Both Canned Reports and Reports Builder will export the report to a spreadsheet for easy viewing.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type Reseller (no extras)
Organisation whose services are being resold BetterCloud

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Not applicable to this service.
Data export formats
  • CSV
  • Other
Other data export formats PDF Reporting
Data import formats Other
Other data import formats Users do not upload their data into BetterCloud

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Contractually Google's underlying Service Level on which BetterCloud is running is guaranteed to 99.9% availability for any calendar month and backed with service credits.
Approach to resilience All data is redundantly stored across a minimum of 3 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Google service on which BetterCloud is written.
Outage reporting Service outages for BetterCloud are reported via the reseller channel and also to the customer via email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • SOC2
  • TRUSTe

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards BetterCloud is a completely secure platform and has a continued commitment to data security and privacy. We undergo SOC 2, TRUSTe, and Privacy Shield Framework examinations annually.
Information security policies and processes Our customers and regulators expect independent verification of security, privacy and compliance controls. BetterCloud undergoes annual independent third party audits to provide this assurance. This means that an independent auditor has examined the controls present in our data centres, infrastructure and operations.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach In BetterCloud production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. All development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. BetterCloud can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board) which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineers.
Vulnerability management type Supplier-defined controls
Vulnerability management approach BetterCloud solutions run on Google infrastructure which vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritised according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type Supplier-defined controls
Incident management approach If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. BetterCloud incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £20 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Prospective customers of BetterCloud can request a 30 day free trial of the system subject to providing Netpremacy with an understanding of the requirements and documented success criteria if running with a trial group of users. The version supplied is the same as the production software.


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