CONTRACTSONLINE LTD

Infrastructure Services for Cloud Transformation and Support

We offer government customers and buyers a wide range of business and user-centric services designed to help transition to Cloud, maintain and support Cloud services and provide continuous development, including digital transformation. Our Cloud support services for PaaS, IaaS and DevOps engineers and management services are offered Outside IR35.

Features

  • Full Infrastructure services for your transformation programme
  • Support in specifying and selecting vendors and supplier services
  • Implementation and transition planning of new services
  • Ad-hoc support to the Buyer's wider business as required
  • Exit planning of incumbent services including TUPE support
  • Backlog activity and priority analysis
  • Strategy design, development, planning and execution
  • Standard and custom reporting
  • Liaison with other government bodies and stakeholder groups
  • Support of Government ICT Strategy (inc GDS)

Benefits

  • Outside IR35 managed service or outcome-based service
  • Fixed price outcomes for projects and BAU initiatives
  • Expertise delivered on a work package basis
  • Skilled resources familiar with civil service competencies
  • Professional stakeholder engagement and management
  • Support for business cases, spend approvals and benefits realisation
  • Communications and liaison support to GDS and Cabinet Office
  • Services provided to Good Industry Practice
  • Support of the Technology Code of Practice
  • Knowledge transfer as part of exit planning

Pricing

£350 to £995 a unit

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

8 3 0 6 7 9 1 2 0 0 0 8 5 5 9

Contact

CONTRACTSONLINE LTD Gurjiv Khehra
Telephone: 07802 790 690
Email: info@contractsonline.co.uk

Planning

Planning service
Yes
How the planning service works
We help Buyers with the planning phase for the implementation of cloud hosting or cloud software by acting as the technical workstream that writes the specifications and scope of the cloud services during the planning phase. This includes the end to end infrastructure design products to inform the transformation programme for the Buyer to deliver the implementation of the cloud services.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We help Buyers with the migration phase to the cloud or between cloud services by acting as the technical workstream that writes the specifications and scope of the cloud services to be migrated from incumbent service provider to replacement cloud service supplier. This includes infrastructure design products to inform the transformation programme for the Buyer to deliver the implementation of the migration services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Buyer hosting or software
How the support service works
We help Buyers with the ongoing support of Cloud hosting and software services by acting as the technical workstream that supports service management, as a managed service, for the Buyer. This includes ensuring the Buyer meets its obligations in the services and mitigates any risk in any aspect of the cloud services. On-going support includes implementation and transition, in-life service management and smooth exit of the cloud services.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
E-mail support availability 9 to 5 (UK time), Monday to Friday, response within 48hrs.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
As set out under the headings of Email and Phone support.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£350 to £995 a unit
Discount for educational organisations
Yes

Service documents