Content and Code Ltd

Microsoft 365 Digital Workplace / Intranet Deployment Services

Using years of experience in SharePoint and Microsoft 365, Content and Code created Fresh intranet solution. Fresh offers a simplified communication and collaboration platform based on Microsoft 365. Fresh deployment services help to evaluate user requirements and rapidly deploy and leverage the intranet platform and its core tools.

Features

  • Home page and global navigation within Microsoft 365 Intranet
  • News and internal communications within Microsoft 365 Intranet
  • Document management within Microsoft 365
  • Enterprise social networking within Microsoft 365
  • Team sites within Microsoft 365
  • Internal content publishing within Microsoft365 Intranet
  • SharePoint Records Management (EDRMS, EDMS, ERMS)
  • For more details please see https://freshintranet.com/

Benefits

  • Increased employee engagement
  • Easy access to tools, resources and company information
  • Mobile responsive solution allowing access anywhere
  • Easy to update and maintain content
  • Flexible templates able to be deployed for multi-use
  • Aligned to Microsoft product roadmap
  • Companion app for Microsoft 365
  • Provides a ready-to-launch cloud-based solution
  • Flexibility to extend and integrate with other solutions
  • Access to upgrades and enhancements

Pricing

£550 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcode.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 2 4 3 1 4 8 3 9 6 4 6 8 6 6

Contact

Content and Code Ltd Andy Sayer
Telephone: 07720 262 320
Email: bids@contentandcode.com

Planning

Planning service
Yes
How the planning service works
Content and Code’s approach to implementing robust Microsoft 365 Digital Workplace/Intranet and SharePoint solutions for our clients is based on the staged, incremental delivery approach. We typically divide our projects into three discrete stages: Scoping & Planning, Build and Transition.

We have developed a targeted methodology accompanying Fresh that provides the activities needed to support you in creating a successful intranet. The methodology can be delivered in as little as a few weeks, though our project plan accommodates organisations that require longer timescales as well.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft 365
  • SharePoint
  • Delve
  • Teams
  • Yammer
  • One Drive for Business

Training

Training service provided
Yes
How the training service works
Content and Code provide comprehensive user training on Microsoft 365 products as well as activities that support the training such as adoption support and business change planning. User training services includes training guides for admins and users, videos, quick-start guides, floorwalking, drop-in clinics, training project champions, execs coaching, lunch and learns, classroom-style training, and Yammer self-help sessions (Yam Jams).

Activities included in the Fresh deployment services include:
• Core intranet team training
• Administrator training
• Configuration and informal training activities delivered by an onsite consultant and subject matter expert.
• References to online training materials
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft 365
  • SharePoint
  • Microsoft ProPlus
  • One Drive for Business
  • Teams
  • Yammer

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We create a version of Fresh solution based on the agreements made in the planning phase. The build and deployment phase includes:
• Build and test
• Demo
• User acceptance testing
• Tenant deployment
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft 365
  • SharePoint
  • Yammer
  • Teams

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
As we provide cloud solutions to our clients, quality assurance is critical in achieving our goal of delivering “right first time”. Testing against all client's requirements and driving the delivery of high quality code helps us to reduce User Acceptance Testing (UAT) effort and rework. Through the scoping and planning phases, we ascertain the level and depth of quality assurance necessary and tailor our QA efforts accordingly. During the project build phase, we focus solely on functional system testing of the solutions developed.

We utilise a Risk Based Testing, prioritising tests on functionality with highest potential impacts and propensity to failure. We continuously review test plans ensuring we identify and rectify all critical defects. On system test completion, we provide a QA Test Report summarising the test activities and any resulting recommendations. Where required, we also support client UAT needs by providing consultants able to perform UAT management and test analysis in order to guide client teams in the most effective ways to UAT the solution.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
This is delivered via our Managed Services function, which is underpinned by ITIL and our own service management framework.

Service scope

Service constraints
Details of services and any constraints that could apply are defined in the service design introduction workshop.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
Content and Code have four tiers of support available for clients: Entry, Essential, Enhanced, and Elite. All levels of support include UK-based support desk with 8:00-18:00 M-F cover (excluding public holidays), extended hours are available as an option at an extra cost to the client; and technical support hours per month increasing from 8 (entry level) to unlimited (elite level). Essential, enhanced, and elite support additionally include service reporting, data analytics, and change management. Enhanced and elite levels have support for service and technical account management, proactive (event) management, and major incident management. Elite is the only level that includes operational run tasks (e.g. scheduled checks).

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcode.com. Tell them what format you need. It will help if you say what assistive technology you use.