Telecoms Cloud Limited

Secure Fax

SecureFax is a cloud fax service to help organisations reduce costs & improve operational efficiency, while keeping faxes secure. Faxes can be sent and received via a 256-bit encrypted web portal from any device with no extra software or hardware required, or integrated into back-end software using our REST API.

Features

  • Secure fax service, encrypts each fax upon reception
  • Send & receive faxes via secure web portal or API
  • View and download faxes via 256-bit encrypted secure website
  • No software or hardware to install, vendor lock-in or per-seat
  • Feature-rich API access available and supported
  • Access faxes from anywhere, any device, on the move etc.
  • Only one month minimum contract with free trial option
  • Search faxes for particular content
  • Bring your existing fax number(s) or select a new one
  • 20 years' experience operating fax services

Benefits

  • Reduce costs & improve efficiency by using cloud-based fax
  • Reduce Energy, Stationary and maintenance costs
  • Enable faxes to become digital enabling a paperless office
  • Do away with expensive phone lines and fax machines
  • Used by many UK Councils, NHS Trusts, CCG's etc
  • No Paper; Reduce Data Protection and Information Governance leaks
  • Ideal drop-in replacement for a single or multiple fax machines
  • Ideal replacement for NHS Fax
  • Unlimited secure encrypted storage for the life of the account
  • Easy-to-use API allows integration into back-office software

Pricing

£45.00 to £3000.00 per instance per month

  • Minimum contract period: Month
  • Excluding VAT
  • Trial option available

Service documents

G-Cloud 8

824152223205984

Telecoms Cloud Limited

Matt Wilson

0333 315 3333

sales@telecomscloud.com

Support

Support
Name Content
Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers Yes
Support availability 24/7 or 9 to 5 depending on various support options.
Standard support response times 4 hours
Incident escalation process available Yes

Open standards

Open standards
Name Content
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Name Content
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Name Content
Real-time management information available Yes

Cloud features

Cloud features
Name Content
Elastic cloud approach supported Yes
Guaranteed resources defined No
Persistent storage supported Yes

Provisioning

Provisioning
Name Content
Self-service provisioning supported Yes
Service provisioning time 5 minutes
Service deprovisioning time 5 minutes

Open source

Open source
Name Content
Open-source software used and supported Yes

Code libraries

Code libraries
Name Content
Languages your code libraries are written in
  • PHP
  • Python
  • Java
  • C#

API access

API access
Name Content
API access available and supported Yes
API type RESTful API

Networks and connectivity

Networks and connectivity
Name Content
Networks the service is directly connected to
  • Internet
  • Other

Access

Access
Name Content
Supported web browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported Yes
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Name Content
Vendor certification(s)
  • Chartered Engineer
  • Chartered IT Professional
  • Chartered Manager
  • Fellow of the Institute of Engineering and Technology
  • Fellow of the Institute of Telecommunications Professionals

Identity standards

Identity standards
Name Content
Identity standards your service uses OAuth

Data storage

Data storage
Name Content
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location Yes
Datacentre tier TIA-942 Tier 4
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Name Content
Data protection between user device and service
  • TLS (HTTPS or VPN) version 1.2 or later
  • Legacy SSL or TLS (HTTPS or VPN)

Asset protection and resilience

Asset protection and resilience
Name Content
Datacentre location
  • UK
  • EU
Assured by contractual commitment
Data management location UK
Legal jurisdiction of service provider UK
Datacentre protection Yes, assured by contractual commitment
Data-at-rest protection
  • Other encryption
  • Secure containers, racks or cages
  • Physical access control
Secure data deletion Other secure erasure process
Service availability 99.99

Separation between consumers

Separation between consumers
Name Content
Cloud deployment model Private cloud
Type of consumer Anyone - public
Services separation Yes
Services management separation Yes

Governance

Governance
Name Content
Governance framework No

Configuration and change management

Configuration and change management
Name Content
Change impact assessment Yes

Vulnerability management

Vulnerability management
Name Content
Vulnerability assessment Yes
Vulnerability monitoring Yes
Vulnerability mitigation prioritisation Yes
Vulnerability tracking Yes
Vulnerability mitigation timescales Yes

Event monitoring

Event monitoring
Name Content
Event monitoring Yes

Incident management

Incident management
Name Content
Incident management processes Yes
Consumer reporting of security incidents Yes
Security incident definition published Yes

Personnel security

Personnel security
Name Content
Personnel security checks Employment checks

Secure development

Secure development
Name Content
Secure development Yes
Secure design, coding, testing and deployment Yes
Software configuration management Yes

Supply-chain security

Supply-chain security
Name Content
Visibility of data shared with third-party suppliers Yes
Third-party supplier security requirements Yes
Third-party supplier risk assessment Yes
Third-party supplier compliance monitoring Yes

Authentication of consumers

Authentication of consumers
Name Content
User authentication and access management Yes
User access control through support channels Yes

Separation and access control within management interfaces

Separation and access control within management interfaces
Name Content
User access control within management interfaces Yes
Administrator permissions Yes

Identity and authentication

Identity and authentication
Name Content
Identity and authentication controls
  • Username and two-factor authentication
  • Username and password
  • Username and strong password/passphrase enforcement

Secure service administration

Secure service administration
Name Content
Service management model Dedicated devices on a segregated network

Audit information provision to consumers

Audit information provision to consumers
Name Content
Audit information provided Data made available by negotiation

Secure use of the service by the customer

Secure use of the service by the customer
Name Content
Device access method Corporate/enterprise devices
Training Yes
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