CTI Digital

Drupal Support

Scalable Drupal 7, 8 & 9 Hosting and support for all Drupal platforms including website and intranet. Migrate to cloud Amazon Web Services AWS managed service includes monitoring, support SLA, maintenance, and backups.

Configure high availability / high performance with load balancers, CDN and advanced cache for business-critical services.

Features

• Certified: Developers, Partners, PCI Compliant, ISO27001, ISO9001 , ITIL
• Integrate: Sage , Salesforce, Xero, Raisers Edge
• Integrate: Microsoft Dynamics NAV, SAP Business one, AI tools
• Integrate: bespoke, ERP, CRM, Accounts, 3rd party data feeds
• Theme: Accessibility, WCAG, Mobile first, Responsive, Design, Theme, Templates
• Optimise: On-site UX LabUser Experience UX, CRO, SEO
• Improve: Speed Optimisation, Cache, Content Distribution Network CDN, Scalable, Performance
• Migration services: Drupal 7 to 8 and 8 to 9
• Review current Drupal 8 setup and remove deprecated code
• Provide site structure recommendations ahead of move to Drupal 9

Benefits

• Project Management: Agile, SCRUM, Waterfall, Government Digital Services GDS
• Quality Assurance QA : ISO 9001, ISO14001, Automated,Smoke,Unit, Testing
• Research: User Journey, Customer Persona, Analytics, Business Intelligence, Split A/B
• Team: UK Based, Certified, Strategy, Creative, Design, Marketing, Development
• GDS: Discovery, Alpha, Prototype, Beta, Public Beta, Live
• Specialist: Content Strategy, Card Sorting, Navigation Mapping, Integration, Migration, DevOps.
• Clients: Government, Education, Local Council, Charity, Multi-nationals, Large, SME, Start-up
• Hosting: Amazon AWS, Microsoft Azure, Rackspace, Scalable, Cloud, High Availability,
• Support: Maintenance, Service Level Agreement SLA, 24/7/365, 99.99% Uptime
• Migration from: Drupal upgrade, Umbraco, Sitecore, WagtailCMS, Squiz, Wordpress

£250 an instance a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ctidigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

822618129562578

Contact

Steve Gale
0161 713 2434
tenders@ctidigital.com

Planning

• Planning service: Yes
• How the planning service works: The CTI 'project approach' closely follows the Government defined; Digital by Default standard and the methodology set out in the GDS manual. Whilst we utilise a selection of technologies, our guiding principle is one of defining the right solution for the requirements and not one of making the requirements fit the technology. Our experienced Business Analyst and Solutions Architecture team undertake an immersive discovery, definition and design phase to ascertain the requirements, user journeys, KPI's and project scope; before we make the appropriate solution recommendations.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Drupal 6
  • Drupal 7
  • Drupal 8
  • Amazon Web Services
  • PHP Applications
  • Acquia Lift

Training

• Training service provided: Yes
• How the training service works: We are able to provide a range of training services for administrative users, development teams, marketing personal.; ; This can be on site with you or at our training auditorium in Manchester.; ; We have a number of set programmes, or can create a tailored programme to unique organisation needs, or for your specific application.; ; Systems and process orientation is included in all of our services.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Magento
  • Amazon Web Services
  • Google Analytics / Data Studio
  • Umbraco
  • Microsoft Azure
  • Drupal

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: CTI provide a variety of support and ongoing delivery services and this includes a defined process for the on-boarding and migration of customers using traditional non-cloud and existing cloud-based solutions to new cloud-based services.; ; This self contained process includes a code audit, security audit, review and a comprehensive report detailing all findings and next steps include essential and recommended remedial actions needed.; ; Following this report, our specialist Support team lead the transition process onto the new cloud services, working with outgoing suppliers to ensure minimal disruption.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Drupal 6
  • Drupal 7
  • Drupal 8
  • Drupal 9
  • Amazon Web Services
  • PHP Applications
  • Acquia Lift

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The Quality Assurance team work closely with the whole team (both buyer and supplier side) ensuring a regular feedback and improvement cycle. This ultimately means our buyers are focussed on feature improvements rather than spotting bugs.; ; Our approach is to manage the process on QA and performance testing as part of our delivery service; ensuring the end product is supplied to the buyer in a state fit for immediate deployment. We use external services to undertake Penetration Testing and performance benchmarking and assess the results against our own expectations. ; ; A Quality Assurance manager is involved from commencement and are responsible for defining Acceptance criteria with you and planning how we will test against. Testing forms an integral part of our development process and the QA team are typically involved from the beginning of the project. By including the team as part of discovery and scope definition, we can produce the acceptance tests by which the project is delivered; thus ensuring that acceptance testing during each sprint release is as straightforward as possible. As an integral part of the delivery process, the QA team are active at each stage of the process.

Security testing

• Security services: Yes
• Security services type:
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We are flexible in our approach to services delivery and are happy to discuss your unique service requirements.; ; We are able to work with your existing hosting provider, give advice to help you procure your a new hosting provider, or contract via CTI Digital to Amazon Web Service (AWS)

Service scope

• Service constraints: We are flexible in our approach to services delivery and are happy to discuss your unique service requirements.; ; We offer a compatible hosting service, specifically optimised for:; Drupal 6; Drupal 7; Drupal 8; Drupal 9; Acquia Lift

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Service operates consistently: 24 hours, 7 days a week.; ; Critical Faults: Response 15 Mins / Target Fix 1 Hour; Urgent Faults: Response 1 Hour / Target Fix 8 Hours; Important Fault: Response 5 Hours / Target Fix 3 Days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Atlassian suite is a tried and tested industry-leading third-party software package.
• Support levels: Service operates consistently: 24 hours, 7 days a week. Critical Faults: Response 15 Mins / Target Fix 1 Hour Urgent Faults: Response 1 Hour / Target Fix 8 Hours Important Fault: Response 5 Hours / Target Fix 3 Days

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Drupal Support, Amazon Web Services

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £250 an instance a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ctidigital.com. Tell them what format you need. It will help if you say what assistive technology you use.