Storm ID

Diabetes (Type 1 and Type 2) Management Service

The Diabetes (Type 1 and Type 2) Management Service allows patients to securely share health data, gathered from apps and connected hardware, relating to their diabetic state. Anxiety measurements and qualitative data can be used by health professionals to provide remote, targeted support to each patient in their care.

Features

  • Real time remote monitoring of diabetes patients
  • Structured data questionnaires
  • Two way messaging and connected social care plan
  • Clinical dashboard data visualisation of patient data
  • Standard APIs, identity, access and consent management services
  • Secure encryption of data in transit and at rest
  • Open standards for identity, powerful API and granular permissions
  • Distributed health data management model
  • Connectors to support data integration with EHR

Benefits

  • Resilient, scalable and cost effective fully managed hosting service
  • Algorithm guided to improve decision making by health professionals
  • Improve community interventions and reduce hospital admissions
  • Improve quality and flexibility of healthcare delivery
  • Increase control and ownership of health data
  • Scale your service through improved access to users
  • GDPR compliant consent model built-in
  • Data API supports HL7v3

Pricing

£50 to £200 per user per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

8 2 1 5 3 9 8 3 6 4 8 8 9 6 4

Contact

Storm ID

Craig Turpie

0131 561 1250

craig.turpie@stormid.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No service constraints.
System requirements
All system requirements are supported

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours.

Response times at weekends, public and bank holidays are negotiated separately.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours.

P1 - Urgent: Complete loss of an entire service for all users or severe degradation resulting in inability to function;
P2 - High: Service functioning improperly resulting in some loss of service/system failure removing service from a number of users;
P3 - Medium: Service functioning at less than optimal performance/system problem impacting but not removing service, resolve minor bugs/site errors;
P4 - Low: Change requests.

Support services are tailored to each client and charges reflect the level of service required to support the service. Standard hourly rate is £105. A discounted rate of £95 can be had for bank of hours bought in advance.

Storm ID provide a Technical Account Manager backed up by a WebOps Team. Support can be accessed via an online ticketing system, email or phone. Enhanced support (outside office hours and at peak service use) is available optionally. Monitoring systems and alerts will be implemented with regular reports provided on service performance and support used.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
To support customers using the Diabetes (Type 1 and Type 2) Management Service we offer a tailored training programme which can be delivered onsite, online or at Storm ID.

Training documentation is provided and tailored to reflect the customers unique set-up with initial telephone support made available to those who attended training.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Data is extracted by creating a support request via Storm ID's ticketing service or by making a request for end-of-contract data extraction via the customer's Account Manager.
End-of-contract process
Depending on the nature of the decommissioning of services, there may be an additional cost for the actions required or for the supply of any code where that has been agreed in advance.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The admin functionality is optimised for desktop and tablet while the user interface for citizen access will be accessible on all devices.
Service interface
Yes
Description of service interface
A secure service interface is provided for healthcare professionals to administer the Diabetes (Type 1 and Type 2) Management Service.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Manual and automated interface accessibility testing has been undertaken but not specifically for users of assistive technologies.
API
Yes
What users can and can't do using the API
The Data APIs allow authorised clients to read and write physiology body measurements, vital signs, test results, nutrition and many other standard units of measurement as well as a range of resources based on the HL7 FHIRv3 standard.

Lenus protects user data with SSL while in transit and Microsoft SQL Server Transparent Data Encryption at rest. Access to these resources is locked-down by Azure Key Vault. Client applications are added to the system by a human. Only approved partners clients can access the Lenus platform.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Almost any element of the Diabetes (Type 1 and Type 2) Management Service can be customised to meet specific customer needs. Customisation is available to support the need to scale, to support specific security standards, monitoring and reporting or to provide extended help desk cover.

The Storm ID Account Manager can action any customisations to the service that is required.

Scaling

Independence of resources
Virtualisation technology is used to ensure applications and users sharing the same infrastructure are kept apart.

Analytics

Service usage metrics
Yes
Metrics types
Using tools such as web analytics and other data sources Storm ID’s Performance team monitors and measures service performance to recommend where improvements to the service can be made.

These recommendations are reviewed with our clients to determine options for continued improvement.
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data is exported from the application on request via the Storm ID Service Account Manager.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Storm ID guarantee that hosted services will be available 99.95% of the time. If service levels fall below the quality we commit to then penalties will be incurred to compensate customers and drive service improvement.

Financial penalties, service credits and their calculation will be agreed as part of the call-off agreement with the customer together with the terms and conditions and KPIs for the service.
Approach to resilience
Available on request.
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Limited access network (for example PSN)
Access restrictions in management interfaces and support channels
Available on request
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Storm are working towards ISO/IEC 27001:2013 (ISO 27001) which is the international standard that describes best practice for an information security management system (ISMS).
Information security policies and processes
It is the policy of Storm ID to ensure that Information will be protected from a loss of:
Confidentiality: so that information is accessible only to authorised individuals.
Integrity: safeguarding the accuracy and completeness of information and processing methods.
Availability: that authorised users have access to relevant information when required.

The Operations Director and their team review and make recommendations on the security policy, policy standards, directives, procedures, incident management and security awareness education.

Regulatory, legislative and contractual requirements are incorporated into the Information Security Policy, processes and procedures.
The requirements of the Information Security Policy, processes, and procedures are be incorporated into the Storm’s operational procedures and contractual arrangements.

Storm ID is working towards implementing the ISO27000 standards, the International Standards for Information Security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management processes are employed to evaluate, control and minimise risks and costs, and to maintain the standards and quality criteria planned during project delivery

Extensive documentation of the service is maintained to ensure knowledge sharing and continuity of service into Production.

Storm ID employs a self-documenting approach to writing code and supplements this, where appropriate, with technical and user guides.

We do this in order to ensure that skills and knowledge are transferred to Storm ID’s operations and support staff to enable them to efficiently deliver ongoing support and maintenance services, in accordance with agreed SLAs.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management and patching is primarily handled by Microsoft Online Services as the service relies on Azure and in most cases is backed by Azure Active Directory. This is augmented by Kaspersky enterprise protection which scans registered internal and cloud based end points, alerting to out-of-date software and patch recommendations.

Vulnerability and threat information is gathered from multiple sources including security bulletin subscriptions and vendor specific knowledge base articles provided by Kaspersky. These notify us of new and emerging threats allowing us to deploy patches when available.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use 3rd party 'always-on' site monitoring services to detect any potential issues with service. We use site/server logging features, enabled in the Azure service portal, to subsequently search for any malicious activity on the site. We respond within 1hr to urgent issues .
Incident management type
Supplier-defined controls
Incident management approach
Storm ID has a pre-defined process for managing common incident events. All suspected security events are reported to the Operations Director by email, telephone or in person. The Operations Director will log the incident and notify the service owner and Storm ID Support Team. The Operations Director will provide incident reports in line with incident communication strategy.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£50 to £200 per user per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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