Increase productivity and efficiency of the programme management office saving significant time and effort managing large teams.
Access timely, accurate and effective presentations of programme information resulting in early visibility of emerging issues
Efficiently manage resourcing requirements and availability so work packages are efficiently allocated
- Up-to-date and accurate team information at the level required
- Baseline, review, change and continuously improve deliverables
- On-board, orient, locate and manage resources
- Identify, document and track risks, issues and dependencies
- Save significant time and effort managing large teams.
- Effectively manage risk at various levels in the programme
- Track projects within a portfolio and portfolios within a programme
- Access timely, accurate and effective presentations of programme information
- Gain early visibility of emerging issues.
- Manage resourcing requirements and availability effectively
- Efficiently allocate resources to workpackages.
- Effectively manage the change process facilitating continuous improvement
£6700 per licence per month
|Software add-on or extension||No|
|Cloud deployment model||Hybrid cloud|
|Service constraints||Notification of planned maintenance will be provided at least 24 hours in advance and six hours notice of emergency maintenance will be provided where possible. Maintenance windows are between the hours of 17:30 and 09:00 (UK local time) on a normal business day and/or between the hours of 08:00 and 12:00 (UK local time) on a non-business day.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Priority 1: within 30 minutes.
Priority 2 : within 1 hour
Priority 3: within 4 hours
Priority 4: within 8 hours from receipt of call
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
"Priority 1 Respond within 30 minutes, resolution or work-around within 24 hours
Priority 2 Respond within 1 hour. resolution or work around within 3 Working Days
Priority 3 Respond within 4 hours, resolution or work around within 10 Working Days & Permanent Solution in next release
Priority 4 Respond within 8 hours, resolution or work around within 30 Working Days & Permanent Solution in next major release
|Support available to third parties||Yes|
Onboarding and offboarding
A typical on-boarding project comprises a Discovery phase which documents and prioritises the tools and integrations required, how resources will be authenticated and what data might need to be imported. Hosting and security aspects are also discussed and agreed. It defines an agreed, prioritised scope for the remainder of on-boarding project.
An Alpha phase delivers an Interim Operational Capability which is limited to a small proportion of the capability available to the programme. This is not just a prototype – the parts that are included are fully functional and typically comprise the capability available to a single project on the programme. It is normally followed by a review at which the scope and priorities for the remainder of the on-boarding are agreed.
A Beta phase delivers the Final Operational Capability with the full agreed scope. This may include some re-work of the Alpha delivery as agreed at the review. The duration of the Beta phase depends on the complexity of integrations required, sources and formats of data to be imported and the number of tools to be configured, as well as the security architecture and any penetration testing required.
|End-of-contract data extraction||Users can specify what data is required when the contract ends. An export of this data can be created at additional cost|
|End-of-contract process||All user access will be terminated. Data in the database for that customer will be backed up then deleted. All integration points will be terminated|
Using the service
|Web browser interface||No|
|Application to install||No|
|Designed for use on mobile devices||No|
|Accessibility standards||None or don’t know|
|Description of accessibility||N/A|
|Description of customisation||
The customer is able to customise the service in many different ways. Some examples of these include:
Whether automated email types are individually switched on or off
Resourcing groups, Office locations and Role hierarchies
Names of processes and steps within a process
Third party companies and different employment types
Security clearance levels.
Balanced scorecards e.g. for Risk management
Role types and rate cards
Resource costs, project codes and unit codes.
Weekly or monthly views on programme data
|Independence of resources||
CGI's experience has shown that up to 12 programmes can be hosted on six CPU cores with 24MB RAM
A sizing model for support resources is used internally to ensure there are enough support resources to service all installations.
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Other|
|Other data at rest protection approach||Methods of protecting data at rest will be discussed in conjunction with the hosting provider and agreed during the Discovery phase of the on-boarding project.|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Users can specify what data is required when the contract ends. An export of this data can be created at additional cost .|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||Private network or public sector network|
|Data protection within supplier network||Other|
|Other protection within supplier network||To be discussed and agreed in conjunction with hosting provider during Discovery phase of the on-boarding project|
Availability and resilience
|Guaranteed availability||The service is designed to provide 95% availability. Availability will be discussed and agreed in conjunction with the hosting provider during the Discovery phase of the on-boarding project.|
|Approach to resilience||Resilience will be discussed and agreed in conjunction with the hosting provider during the Discovery phase of the on-boarding project.|
|Outage reporting||The system is monitored using SNMP and alerts raised at the datacentre.|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||
A copy of Active Directory information is maintained for all registered users. When a user attempts to access a page or resource the current domain login details are extracted from the http request and authenticated against a user list.
An internal role set is also maintained for each user. The user only has access to the capability his domain account provides access to.
|Access restrictions in management interfaces and support channels||All systems processes access the database using a dedicated system user account. Access to the database for admin users is controlled by adding such users to a dedicated admin user group which in turn is granted admin access to the database.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||AFNOR UK Ltd (UKAS Registration No.022)|
|ISO/IEC 27001 accreditation date||19/09/2016|
|What the ISO/IEC 27001 doesn’t cover||
Nothing is NOT covered.
The following IS covered from a Technical perspective: Provision of outsourcing sevices including managed infrastructure services, contact centre services, service desk services, management of print and email, application development, maintenance and support services.
The following IS covered from a Business perspective: The provision of outsourcing, project and consultancy services, including development and delivery activities, plus the management of people, technologies and physical security.
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Our security, information security and data protection management system for CGI is established through the Enterprise Security Management Framework (ESMF). The framework applies to the work we conduct for ourselves and for clients under UK contracts. All CGI UK members and contractors are expected to comply with its principles and processes.
The ESMF is comprised of:
A first level suite of security policies and security requirements that apply across the CGI enterprise.
A second level set of standards set out how these policies and requirements are met, these being detailed within the following operational categories:- Access Control- Operations- Technology- Applications- Data management- HR and Organisation- Physical"
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||CGI has a robust configuration and change mangement process adapted specifically for Cloud Services. This will be agreed with the customer in a configuration plan deliverable. This records the roles/people responsible and the change process to be followed and if deviation from standard configuration is required. Deviation (change) requires signoff from both the client and CGI and is closely tracked.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||All CGI and customer managed systems are kept current with vendor patches (both operational and security) with vulnerability tests performed regularly. Systems are prioritized based on criticality of known vulnerabilities. All changes are strictly controlled through CGI’s change management process.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Please see the CGI - Security Operations Centre (SOC) - Protective Monitoring Service for full details of these processes|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
CGI has a very well-defined security incident management standard and supporting process to handle all phases of a security incident. Responsibilities are clearly defined at all levels. Priorities are established to ensure the timely resolution of incidents. Records of incidents are maintained and reported to senior management. Incidents considered to be severe (high priority) are managed through CGI’s Incident Management Centre (IMC), who coordinate/escalate all required parties based on priority. Collection/preservation of evidence is carefully observed throughout the process.
Incident exercises are performed regularly to ensure the process works as expected when needed.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||Yes|
|Price||£6700 per licence per month|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|