EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Microsoft Azure Cloud Services

DXC offers a full end-to-end service for Microsoft Azure that covers migration and transformation services, cloud native development, security services, integration, automation, deployment, cost control and 24x7 operational run management. Suitable for UK OFFICIAL-SENSITIVE.

Features

  • Full suite of Azure compute, storage and other services
  • Managed Service for Azure
  • Managed Service for Azure Stack
  • SAP on Azure
  • Application Services for Azure including assessment and migration advice
  • Apps Development including open source advisory for Azure applications
  • Migration and Transformation Services including Application Remediation
  • Microsoft Gold Partner and Azure Expert Managed Service Provider (MSP)
  • Suitable for OFFICIAL-SENSITIVE
  • Hybrid cloud integration

Benefits

  • Managed Azure Services enable you to focus on core operations
  • Increase agility with automated deployment with 24x7 DevOps support
  • Consumption based cloud model lowers infrastructure support costs
  • Enterprise-grade service management with strong governance model
  • Access to Microsoft Certified specialists with SC and DV clearance

Pricing

£0.015 per virtual machine per hour

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 1 7 1 0 3 6 8 9 3 4 4 3 1 6

Contact

EntServ UK Ltd part of the DXC Technologies Group

DXC Frameworks Team

+44 (0)560 303 4826

ukitenders@dxc.com

Service scope

Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response time is less than 15 minutes for a Priority 1 ticket
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
DXC will provide enterprise level support. Basic, Standard and Premium
Support available to third parties
Yes

Onboarding and offboarding

Getting started
DXC will provide a comprehensive package of technology and account support to help new customers onboard to the service.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be copied off customer VMs using SFTP or equivalent prior to contract end.
End-of-contract process
DXC provide notice of impending end of contract period. User can then recover data by a variety of means. DXC close services at end of contract, data is retained post contract until user confirms data has been recovered.

Using the service

Web browser interface
Yes
Using the web interface
Users can manage all aspects of the Azure service using the Azure management portal.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Accessibility of the Azure management portal is maintained by Microsoft.
Web interface accessibility testing
Accessibility of the Azure management portal is maintained by Microsoft.
API
Yes
What users can and can't do using the API
All aspects of the Azure service can be managed using the API.
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
  • Other
Other API automation tools
Azure Resource Manager
API documentation
Yes
API documentation formats
HTML
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
All aspects of the Azure service can be managed using the CLI.

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Constraints are in place to ensure resources are not over-exploited by individual users. Dedicated resources can be selected where required.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual Machines
  • Databases
  • Storage
Backup controls
Backup schedules are agreed during customer Onboarding or as new services are brought online.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
VLAN
VPCs

Availability and resilience

Guaranteed availability
Resilience configurations offering server availability up to 99.9%
Approach to resilience
Azure services are delivered from multiple data-centres worldwide. When deploying customer services to Azure, DXC offers a range of standard single and dual DC resilience configurations to provide users with a range of resilience SLAs.
Outage reporting
Email alerts and dashboard

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels is restricted through a combination of username and passwords, multifactor authentication, firewalling, IP restrictions, the use of bastion hosts as appropriate.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
23/09/2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
29/11/2016
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HIPPA
  • FedRAMP
  • PCI

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
DXC information security policies and processes are accredited to ISO 27001 and comply with National Laws and Industry Policies where applicable.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and Change Management conducted to ITIL Standards.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability and Patch Management are delivered in line with specific policies which are verified as part of the CSA Star and ISO27001 certifications.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Protective Monitoring is provided in line with GPG13 requirements.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident Management follows documented Security Incident Management Policies and Process which are verified as part of the ISO27001 and CSA Star Certifications.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Microsoft Azure
How shared infrastructure is kept separate
Disclosed upon application.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
For Managed Services for Public Cloud, the Public Cloud providers’ energy efficiency rating applies. DXC Data Centres located in the UK operate at 1.2 PUE, exceeding current best practice for new conventional data centres, and far exceeding typical legacy Data Centre 3 PUE.

Pricing

Price
£0.015 per virtual machine per hour
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Discovery and assessment services, including tooling and proof of concept options

Service documents

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