We offer dedicated Umbraco Managed hosting, to suit your business requirements. With certified engineers, we don’t simply offer you an out-of-the-box solution. We have the scope to customise the Umbraco Solution to meet your specific requirements.
- 99.99% uptime
- Certified Engineers
- Reduce your workload
- Use our experts!
£250 per virtual machine per month
Blue Sky Hosting Ltd
|Email or online ticketing support||Email or online ticketing|
|Support response times||2hrs|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
We provide both a technical account manager and access to cloud support engineers.
Support directly relating to the hosted service is included in the monthly costs.
Additional support services are available for out of scope work.
Some more information:
On receiving the customer’s support issue the Support Team immediately log it into Blue Sky’s electronic Help Desk System to enable its progress to be monitored and for urgent issues to be prioritised. The customer then automatically receives an email confirmation specifying a unique reference number for the support issue.
Blue Sky guarantees that customers will receive an initial response within 2 hours of receipt of the support request.
Easy-To-Manage ADD-ON Support Units
The Support Service is based on units of time where 1 support unit equates to a half hour of man time.
Should a single support issue require more than 1 half hour of man time a support unit is deducted for each subsequently commenced half hour of man time.
Support units can be purchased in blocks of 15 units which are valid for 12 months, or the duration of your hosting service if this is longer. Additional blocks of units can be purchased at any time.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We provide the original provisioning. After that our helpdesk are ready to assist as required.|
|End-of-contract data extraction||We can provide data as required at contract end.|
|End-of-contract process||Decommissioning is included in the ongoing price. Sending data via external storage devices incurs an additional cost.|
Using the service
|Web browser interface||No|
|Command line interface||No|
|Independence of resources||VMware resource pools ensures resources are available as required by each customer. We also monitor and react to any unusual activity within our customer's environment.|
|Infrastructure or application metrics||Yes|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||All data, files, VMs, databases|
|Backup controls||A full backup is included in the price|
|Datacentre setup||Multiple datacentres with disaster recovery|
|Scheduling backups||Supplier controls the whole backup schedule|
|Backup recovery||Users contact the support team|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
99.99% uptime.40msec One-Way Delay Guarantee.
Blue Sky guarantees to respond to any outage within 2 hours of receiving notification, 24 x 7 x 365.
Blue Sky guarantees to respond to any Security related incident within 2 hours of receiving notification during UK business hours (8am -6pm).
Blue Sky guarantees to respond to any Performance related incident within 2 hours of receiving notification during UK business hours (8am -6pm).
If Blue Sky fails to meet the Response Time Guarantee the customer will be entitled to a service credit equal to 1 day of the monthly recurring charge for the affected Service, up to a maximum of 4 days service credit in any month period.
|Approach to resilience||We adhere to a strict policy of n+1 throughout all our DC infrastructure. All DCs are Tier 3+|
|Outage reporting||We have a status page (status.bluesky.co.uk) and provide email/text alerts.|
Identity and authentication
|Other user authentication||User defined. Any of the above are possible.|
|Access restrictions in management interfaces and support channels||Access levels are restricted to only give the minimum required for the individual to perform their functions. They are audited on an annual basis.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Devices users manage the service through||Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)|
Audit information for users
|Access to user activity audit information||You control when users can access audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||The British Assessment Bureau|
|ISO/IEC 27001 accreditation date||16/01/2017|
|What the ISO/IEC 27001 doesn’t cover||N/A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||We are ISO9001 and ISO27001 compliant with all relevant policies available on request.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||We follow ISO27001 defined procedures for both configure and change management processes.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Threats are assessed both on an ad hoc basis and during our internal weekly meetings.
Threats are identified via official vendor channels, vulnerability testing and through subscription services.
Patches are deployed both on a monthly and ad-hoc basis.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Potential compromises are identified via performance metrics/alerting or via a HIDS|
|Incident management type||Supplier-defined controls|
|Incident management approach||We have processes and user reports for all common events which are typically communicated via email to an agreed set of customer contacts.|
|Approach to secure software development best practice||Supplier-defined process|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Supplier|
|Virtualisation technologies used||VMware|
|How shared infrastructure is kept separate||Using VMware best practices.|
|Price||£250 per virtual machine per month|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Terms and conditions document||View uploaded document|