Blue Sky Hosting Ltd

Umbraco Managed Hosting

We offer dedicated Umbraco Managed hosting, to suit your business requirements. With certified engineers, we don’t simply offer you an out-of-the-box solution. We have the scope to customise the Umbraco Solution to meet your specific requirements.

Features

  • 99.99% uptime
  • Certified Engineers

Benefits

  • Reduce your workload
  • Use our experts!

Pricing

£250 per virtual machine per month

Service documents

G-Cloud 10

811984843204722

Blue Sky Hosting Ltd

Matthew McCloskey

02071835854

sales@bluesky.co.uk

Service scope

Service scope
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2hrs
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide both a technical account manager and access to cloud support engineers.
Support directly relating to the hosted service is included in the monthly costs.
Additional support services are available for out of scope work.
Some more information:
On receiving the customer’s support issue the Support Team immediately log it into Blue Sky’s electronic Help Desk System to enable its progress to be monitored and for urgent issues to be prioritised. The customer then automatically receives an email confirmation specifying a unique reference number for the support issue.
Blue Sky guarantees that customers will receive an initial response within 2 hours of receipt of the support request.

Easy-To-Manage ADD-ON Support Units
The Support Service is based on units of time where 1 support unit equates to a half hour of man time.
Should a single support issue require more than 1 half hour of man time a support unit is deducted for each subsequently commenced half hour of man time.
Support units can be purchased in blocks of 15 units which are valid for 12 months, or the duration of your hosting service if this is longer. Additional blocks of units can be purchased at any time.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide the original provisioning. After that our helpdesk are ready to assist as required.
Service documentation No
End-of-contract data extraction We can provide data as required at contract end.
End-of-contract process Decommissioning is included in the ongoing price. Sending data via external storage devices incurs an additional cost.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources VMware resource pools ensures resources are available as required by each customer. We also monitor and react to any unusual activity within our customer's environment.
Usage notifications Yes
Usage reporting
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up All data, files, VMs, databases
Backup controls A full backup is included in the price
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% uptime.40msec One-Way Delay Guarantee.
Blue Sky guarantees to respond to any outage within 2 hours of receiving notification, 24 x 7 x 365.
Blue Sky guarantees to respond to any Security related incident within 2 hours of receiving notification during UK business hours (8am -6pm).
Blue Sky guarantees to respond to any Performance related incident within 2 hours of receiving notification during UK business hours (8am -6pm).
If Blue Sky fails to meet the Response Time Guarantee the customer will be entitled to a service credit equal to 1 day of the monthly recurring charge for the affected Service, up to a maximum of 4 days service credit in any month period.
Approach to resilience We adhere to a strict policy of n+1 throughout all our DC infrastructure. All DCs are Tier 3+
Outage reporting We have a status page (status.bluesky.co.uk) and provide email/text alerts.

Identity and authentication

Identity and authentication
User authentication Other
Other user authentication User defined. Any of the above are possible.
Access restrictions in management interfaces and support channels Access levels are restricted to only give the minimum required for the individual to perform their functions. They are audited on an annual basis.
Access restriction testing frequency At least once a year
Management access authentication
  • Username or password
  • Other
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date 16/01/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are ISO9001 and ISO27001 compliant with all relevant policies available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We follow ISO27001 defined procedures for both configure and change management processes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Threats are assessed both on an ad hoc basis and during our internal weekly meetings.
Threats are identified via official vendor channels, vulnerability testing and through subscription services.
Patches are deployed both on a monthly and ad-hoc basis.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Potential compromises are identified via performance metrics/alerting or via a HIDS
Incident management type Supplier-defined controls
Incident management approach We have processes and user reports for all common events which are typically communicated via email to an agreed set of customer contacts.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Using VMware best practices.

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £250 per virtual machine per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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