Field Dynamics

Tableau

Tableau is a leading data visualisation and business intelligence platform that empowers users to see and understand their data. Utilised across multiple business functions (customer service, operations, finance, field service and citizen services) users can author and share content online, working collaboratively to improve quality and speed of decision making.

Features

  • Connect, author, edit and interact all on the web
  • Connect to multiple data sources (Excel, SQL Server and Oracle)
  • Join multiple datasets together to make data ready for analysis
  • Drag and drop interface for creating visualisations
  • Online self-service analytics for data mining, dashboarding and storyboarding
  • Data governance tier with secure access with single sign on
  • Ability to work with spatial (GIS data) and non-spatial data
  • Style output to reflect corporate brand and identity
  • Integrate other applications - data science, modelling and machine learning
  • Free hosted tool to publish content with Tableau Public

Benefits

  • No set up time - get running in minutes
  • No investment in specialist resource - no programming required
  • Less system management - automated maintenance upgrades with no downtime
  • Better quality data with user access to trusted data sources
  • Scalable infrastructure and licencing - grow as your needs grow
  • Easy to use - intuitive interface designed for business user
  • Easy to share - secure project based governance
  • Fast speed to insight - make your business decisions faster
  • Increased confidence in decision making - through intuitive visualisations
  • Consume data anywhere, on a browser or mobile device

Pricing

£0 to £750 per user per year

Service documents

G-Cloud 11

811551267812624

Field Dynamics

Field Dynamics

01212328050

info@field-dynamics.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No
System requirements
  • Browser accessible
  • Browser up to date
  • Browser secure

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Tableau use reasonable endeavours to respond to emails during standard business hours Monday to Friday.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Support is provided between 9am – 5pm Monday to Friday.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Approved customers are on-boarded through the creation of an account. Once a PO is raised Tableau will provide nominated users with a product keys through the partner portal.
Service documentation No
End-of-contract data extraction All customer data can be extracted in a number of formats to ensure a safe and secure migration to any new systems being used if required as part of a professional services engagement.
End-of-contract process Customers are invited to renew their subscription 90 days ahead of expiry. Should the customer not renew, then access to the hosted environment will cease at the end of the subscription and instance provided for the customer will be deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Adapted to tablet and smartphone formats.
API Yes
What users can and can't do using the API Tableau's online REST API provides access to some of the functionality behind data sources, projects, workbooks, site users and sites.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Tableau Online services are hosted in enterprise-class, SSAE 16 audited data centers that have redundancy built in to all critical services.

Analytics

Analytics
Service usage metrics Yes
Metrics types Available through Tableau's administration console.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Tableau

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach All customer data can be extracted in a number of formats to ensure a safe and secure migration to any new systems being used if required as part of a professional services engagement.
Data export formats
  • CSV
  • Other
Other data export formats MS Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • MS Excel
  • MS SQL Server
  • Oracle
  • Spatial files (TAB SHP)
  • Google Sheets
  • Sales Force
  • SAP
  • PostgresSQL
  • MS Access
  • MySQL

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The service will be available 99% of the time including Scheduled and Unscheduled maintenance. This excludes Unscheduled maintenance due to malicious attack.
Approach to resilience Fully mirrored architecture hosted in separate geographic locations.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Limited users. Username and password.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Follow ISO27001.
Information security policies and processes Follow ISO27001.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Service components continue to be tracked and reviewed monthly, with risk assessments on security impacts.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Continuous internal monitoring of potential threats, with appropriate mitigation plans deployed based on risk severity ratings.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Third party audit and assessment. Incident response dependent on severity.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management processes are in place for this service, and are actively deployed in response to security incidents.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0 to £750 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial A free trial is available and demonstrations are available on request.
Link to free trial https://www.tableau.com/partner-trial?id=43853

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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