FOUNDRY4 CONSULTING LIMITED

Intelligent Automation / Robotic Process Automation (RPA)

Human+ provides multi-vendor robotic process automation (RPA) (including Thoughtonomy, Blue Prism, UiPath). The software emulates how humans use existing applications and systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration.

Features

  • Frictionless automation of IT and business processes.
  • On Demand Hosted Robotic Process Automation (RPA).
  • Infrastructure, Application and Process Agnostic.
  • Infinitely Scalable Cloud Platform.
  • Flexible commercial models.
  • Includes Enterprise RPA functionality.
  • Integrated Web Initiation Portal, Autonomic Scheduling and Digital Service Catalogue.
  • Integrated Intelligent Orchestration, Scheduling and Management.
  • Automation Component Library with access to Distributed Digital Objects.
  • Extensible functionality for OCR, ICR, Cognitive, Machine Learning and NLP.

Benefits

  • Reduces operating costs.
  • Increased efficiency.
  • 100% accuracy and consistency.
  • Industry-leading productivity 24x7x365.
  • Accelerated digital transformation.
  • Improved customer experience / enhanced citizen outcomes.
  • Optimised shared virtual resource.
  • Faster process and task execution.
  • Improved security, audit and regulatory compliance (ISO27001 Accredited).
  • Instantly scalable resource on demand.

Pricing

£333 to £4,500 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@human-plus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 0 8 2 3 9 5 3 8 0 1 2 5 1 2

Contact

FOUNDRY4 CONSULTING LIMITED David Biden
Telephone: 07716315194
Email: bids@human-plus.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
None – infrastructure, application and system-agnostic

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times will vary according to the customer's requirements and will be defined in the Service Level Agreement (SLA). Support calls are classified according to severity/impact. Priority 1 calls (highest priority level) are guaranteed a response within 1 hour. Lower (non-urgent) calls will typically be answered within a working day. Response times can be tailored to meet a customer's needs via the SLA, including extending response time guarantees outside of business hours, including weekends. Pricing for the support service will vary according to the customer's needs, as defined in the SLA.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Web chat services have been assessed for use with assistive technology such as screen-readers, screen magnification software, high-contrast browser settings, and navigation assistance software (including non-reliance on mouse inputs and support for keyboard shortcuts) across a range of browsers.
Onsite support
Yes, at extra cost
Support levels
Bronze (Standard) Support - Monday - Friday 9.00am - 5.00pm. Silver (Enhanced) Support - Monday - Friday - 7.00am - 7.00pm (at an extra cost). Gold (Complete) Support - 24 / 7 / 365 (at an extra cost).
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online & Classroom Based Training Options Mentor Programme Remote & Onsite Implementation Teams Pre & Post Sales Support End User Documentation
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Process data can be downloaded in an XML format.
End-of-contract process
Automation Configurations and Assets are retained by the client and service is terminated.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
Most RPA vendors offer extended API capabilities in line with a defined (client specific) automated routine.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Full customisation to customer requirements to deliver intelligent automation benefits

Scaling

Independence of resources
Each client has a dedicated environment

Analytics

Service usage metrics
Yes
Metrics types
Number of active instances Virtual Workforce utilisation Virtual Workforce activity logs
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Thoughtonomy, Blue Prism, UiPath + other selected vendors

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Process data can be downloaded in an XML format.
Data export formats
Other
Other data export formats
XML
Data import formats
Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Platform availability 99.95%
Approach to resilience
Architectural, platform and datacentre resilience, further information available upon request
Outage reporting
Client communications via agreed channels

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Role based access and Privilege Identify Management operating under a JiTJea approach.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
In line with ISO27001 accreditation and governance procedures

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
In line with ISO 27001 accredited governance procedure
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
In line with ISO 27001 accredited governance procedure
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
In line with ISO 27001 accredited governance procedures
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
In line with ISO 27001 accredited governance procedures

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£333 to £4,500 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Not all vendors offer a free trial option. However:

The Community Edition of the UiPath platform is free of charge and has no time limit. There is online support only. Software is available for onsite trials, PoC's and pilots, at no charge, subject to signing an NDA.
https://www.uipath.com/freetrial-or-community
Link to free trial
https://www.uipath.com/freetrial-or-community

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@human-plus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.