UKCloud Ltd

Appvia Hub from UKCloud

Appvia Hub is a self-service platform for developers that relieves the pains and delays of infrastructure management so they can spend more time on business value. The hub allows you to build any application quickly and smoothly with code repositories, monitoring dashboards and environments; all with best practices.

Features

  • Self-service developer platform to get everything they need with ease
  • Standardisation and consistency on development with best practices
  • Git repositories, Docker registries (Quay or ECR), Kubernetes namespaces provisioned
  • Automatically create monitoring dashboards for your applications
  • Central view on activities within a "space"
  • SSO Authentication Integration
  • Live chat support built into portal
  • Support for teams and RBAC
  • Multi-cloud support / Cloud agnostic
  • Manage robot tokens for CI pipelines and improve security

Benefits

  • Best practice enforced by default with individual overrides for POCs
  • Benefits of standardisation with the flexibility of integration options
  • Security enforced throughout the application lifecycle
  • Provision application resources without DevOps resources reducing delays and cost
  • Developers self-serve so they focus on business value

Pricing

£5 per user per month

Service documents

Framework

G-Cloud 11

Service ID

8 0 6 9 3 2 7 0 2 6 7 4 2 6 9

Contact

UKCloud Ltd

A Bright

01252 303 300

abright@ukcloud.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times vary from 24 hours to 1 hour based on support option.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/A
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Standard support service is available by email, telephone and web chat. Enhanced support (including 24x7 and 1 hour response times options) are available at an extra cost. On site support is available at an extra cost, delivered by on-site engineer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have open source documentation and can provide training, either onsite or online.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
All data remains with the client. We only integrate with products to provide the service.
End-of-contract process
You can continue to use the service but will no longer receive support. If you have any enterprise integrations, these will be disabled.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Can brand the hub, which includes changing colours and/or logos.

Scaling

Independence of resources
We deploy a new hub for each client in a separate cluster, with no shared resources with other clients.

Analytics

Service usage metrics
Yes
Metrics types
You are able to see the number of integrations enabled, users onboarded and spaces created.
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Appvia

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
N/A
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We are able to guarantee a 99.9% SLA, and will provide service credits in the unlikely event this is not achieved.
Approach to resilience
Every aspect of Appvia Hub is designed to be highly available and resilient. The underlying infrastructure is highly available across multiple availability zones.
Outage reporting
A public status page and optional email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Through RBAC controls
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
N/A
Information security policies and processes
UKCloud has a number of inter-connected governance frameworks in place which control both how the Company operates and the manner in which it delivers cloud services to its customers. These have been independently assessed and certified against ISO20000, ISO27001, ISO27017 and ISO27018 by LRQA, a UKAS accredited audit body. The Company is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow open source best practice standards which included but are not limited to Peer Reviews; Deployed and end to end tested on PR; Vulnerability checked on PR and in the lifecycle of application.
Vulnerability management type
Undisclosed
Vulnerability management approach
Continuous vulnerability assessment against several CVE lists and automated patching and upgrades.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Appvia hub provides dedicated IDS/IPS combined with multiple layers of security.

UKCloud follows best practice from the National Cyber Security Centre, UKCloud protects both its Assured and Elevated platforms with 24x7 enhanced protective monitoring services, vulnerability scanning and assessment. Our approach to protective monitoring at minimum meets the Protective Monitoring Controls (PMC 1-12) outlined in NCSC document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks against systems events (SIEM) and network traffic analysis, including time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and status of backups. Any alerts generated are logged and investigated 24x7.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Raise tickets through an online ticketing system. We engineer away common issues.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£5 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Open source version gives you several integrations by default, support and enterprise integrations comes at an extra cost.
Link to free trial
https://github.com/appvia/appvia-hub

Service documents

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