Telefonica UK Limited

SentinelOne Core & SentinelOne Complete from O2

SentinelOne Endpoint Protection Platform unifies prevention, detection, and response in a single agent powered by machine learning and automation. It provides prevention and detection of attacks across all major vectors, rapid elimination of threats with fully automated, policy-driven response capabilities, and complete visibility with full-context, real-time forensics.


  • EPP (Endpoint Protection)
  • EDR (Endpoint Detection and Response)
  • HIPS
  • AntiMalware
  • Anti Exploit
  • Behavioural AI
  • File based AI
  • Vulnerability / Risk Management


  • Autonomous multi-layered prevention covering all attack vectors, even when offline
  • Machine-learning technology, not relying on signatures or daily/weekly-updates or recurring-scans
  • Mitigation of the full context of malicious activity
  • Real time Forensic Information
  • IOC Threat Hunting
  • Cross-platform visibility into endpoints- Windows, Mac and Linux
  • Visibility into encrypted traffic URL traffic
  • Visibility on all applications and running processes
  • Recovery and Rollback
  • API integrations with third party security products


£9.72 to £26.72 per user per year

  • Free trial available

Service documents

G-Cloud 10


Telefonica UK Limited

Neil Cruden


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements Windows/Mac or Linux

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 1_ Urgent
2 hours (Web/E-mail/Phone)

Priority 2 _ High
6 hours (Web/E-mail/Phone)

Priority 3 - Normal
12 hours (Web/E-mail/Phone)

Priority 4 _ Low
48 hours (Web/E-mail/Phone)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/A
Web chat accessibility testing N/A
Onsite support No
Support levels First, second & third line vendor supprt - either 8x5 or 24x7
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Training or self guided tools
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction API functionality enables a complete data dump of the management platform, including AD/grouping information, threat information and historical data.
End-of-contract process Customer is given the opportunity to vacate the platform, with all functionality enabled up until the end of the contract. The tools to download their data are provided at the start of the contract, so as to enable true business intelligence.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
What users can and can't do using the API The entire platform has been designed from a grounds up perspective to be completely API compatible. This includes all operations, activities and functionality of the product.
API documentation Yes
API documentation formats Other
API sandbox or test environment No
Customisation available No


Independence of resources Dynamic instance sizing on cloud hosted platform ensures full service capability.


Service usage metrics No


Supplier type Reseller (no extras)
Organisation whose services are being resold SentinelOne

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Tbc
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Use of the API and SentinelOne provided tools enable full data export at any time.
Data export formats
  • CSV
  • Other
Other data export formats
  • SMTP
  • Syslog
Data import formats Other
Other data import formats N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Tbc
Data protection within supplier network Other
Other protection within supplier network Tbc

Availability and resilience

Availability and resilience
Guaranteed availability AWS SLA 99.9%
Approach to resilience Usage of AWS platform ensures cross DC/Country resiliency and response.
Outage reporting Service management function included in Customer Success function.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication 2-Factor authentication, SAML, Static Password
Access restrictions in management interfaces and support channels Tbc
Access restriction testing frequency Never
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Tbc
Information security policies and processes Tbc

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Tbc
Vulnerability management type Undisclosed
Vulnerability management approach Tbc
Protective monitoring type Undisclosed
Protective monitoring approach Tbc
Incident management type Undisclosed
Incident management approach Tbc

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £9.72 to £26.72 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Proof of Concept

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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