Unifii Ltd

Fuze Unified Communications

Fuze is a global cloud communications and collaboration platform connecting the digital workforce. Through ONE simple, secure platform with a best-in-class user experience, enterprise technology leaders can transform communications, reduce complexity, and empower people to seamlessly collaborate on any device, whenever and wherever they want.

Features

  • Audio Conferencing
  • We Conferencing
  • Webinars
  • Video Conferencing
  • Content Sharing
  • Group Chat
  • Instant Messaging
  • Online Presence
  • Contact Center

Benefits

  • One single user experience (voice, video and messaging)
  • Increased collaboration (1:1 and group conversations)
  • Capitalise on the savings of BYOD while ensuring security
  • Easily administer the Fuze platform via a self-service hub

Pricing

£12 per person per month

Service documents

G-Cloud 11

805362841902443

Unifii Ltd

Unifii

020 3961 6001

info@unifii.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No known constraints
System requirements
  • Works with Polycom and Yealink desktop handsets
  • Does not need a handset, full mobile / desktop app

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Standard SLAs response times are offered 8 - 6, Mon - Fri
P1 - 1 hours
P2 - 4 hours
P3 - 8 hours
P4 - 2 business days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support No
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing We use ServiceNow as our support tool
Onsite support Yes, at extra cost
Support levels We offer standard response times for issues:
P1 - 2 hours
P2 - 4 hours
P3 - 8 hours
P4 - 2 days

The core Fuze platform is supported by Fuze - full details in the Service Definition
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full onboarding / implementation support. User, call flow setup and testing and roll-out support
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Data can be extracted via the data API
End-of-contract process Fuze is a subscription service, at the end of the subscription the service stops

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All core features re available on mobile and desktop
API Yes
What users can and can't do using the API Full data interface to access all user call data for reporting
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources As a subscription service, Fuze offer performance SLAs which do not depend on demand / other usage

Analytics

Analytics
Service usage metrics Yes
Metrics types All usage is metered and available through the Fuze customer portal
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Fuze

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Via the data API
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% availability for Cloud PBX
Approach to resilience Fuze operate a global network of data centres with inbuilt redundancy in the event of technical issues
Outage reporting Email and client portal

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to management interfaces are restricted via roles. Access to core infrastructure interfaces are further restricted to appropriate Fuze staff
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Available from Fuze with appropriate NDA
ISO/IEC 27001 accreditation date Available from Fuze with appropriate NDA
What the ISO/IEC 27001 doesn’t cover Available from Fuze with appropriate NDA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Available from Fuze with appropriate NDA
PCI DSS accreditation date Available from Fuze with appropriate NDA
What the PCI DSS doesn’t cover Available from Fuze with appropriate NDA
Other security certifications Yes
Any other security certifications
  • HIPAA
  • SSAE16 (SOC 1) Type 1
  • SSAE16 (SOC 2) Type 1

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001
SSAE 16 SOC 1 Type 1
SSAE 16 SOC 2 Type 1
PCI-DSS
HIPAA

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Fuze has a formally documented change management process that tracks change requests and approvals. All changes to production environments must go through the change management process.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Fuze's vulnerability management processes are confidential. Available on request subject to appropriate NDA
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Fuze's Protective monitoring processes are confidential. Available on request subject to appropriate NDA
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Fuze's Incident Management processes are confidential. Available on request subject to appropriate NDA

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £12 per person per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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