Unifii Ltd

Fuze Unified Communications

Fuze is a global cloud communications and collaboration platform connecting the digital workforce. Through ONE simple, secure platform with a best-in-class user experience, enterprise technology leaders can transform communications, reduce complexity, and empower people to seamlessly collaborate on any device, whenever and wherever they want.

Features

  • Audio Conferencing
  • We Conferencing
  • Webinars
  • Video Conferencing
  • Content Sharing
  • Group Chat
  • Instant Messaging
  • Online Presence
  • Contact Center

Benefits

  • One single user experience (voice, video and messaging)
  • Increased collaboration (1:1 and group conversations)
  • Capitalise on the savings of BYOD while ensuring security
  • Easily administer the Fuze platform via a self-service hub

Pricing

£12 per person per month

Service documents

Framework

G-Cloud 11

Service ID

8 0 5 3 6 2 8 4 1 9 0 2 4 4 3

Contact

Unifii Ltd

Unifii

020 3961 6001

info@unifii.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No known constraints
System requirements
  • Works with Polycom and Yealink desktop handsets
  • Does not need a handset, full mobile / desktop app

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Standard SLAs response times are offered 8 - 6, Mon - Fri
P1 - 1 hours
P2 - 4 hours
P3 - 8 hours
P4 - 2 business days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
We use ServiceNow as our support tool
Onsite support
Yes, at extra cost
Support levels
We offer standard response times for issues:
P1 - 2 hours
P2 - 4 hours
P3 - 8 hours
P4 - 2 days

The core Fuze platform is supported by Fuze - full details in the Service Definition
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full onboarding / implementation support. User, call flow setup and testing and roll-out support
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Data can be extracted via the data API
End-of-contract process
Fuze is a subscription service, at the end of the subscription the service stops

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All core features re available on mobile and desktop
Service interface
No
API
Yes
What users can and can't do using the API
Full data interface to access all user call data for reporting
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
As a subscription service, Fuze offer performance SLAs which do not depend on demand / other usage

Analytics

Service usage metrics
Yes
Metrics types
All usage is metered and available through the Fuze customer portal
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Fuze

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Via the data API
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.999% availability for Cloud PBX
Approach to resilience
Fuze operate a global network of data centres with inbuilt redundancy in the event of technical issues
Outage reporting
Email and client portal

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces are restricted via roles. Access to core infrastructure interfaces are further restricted to appropriate Fuze staff
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Available from Fuze with appropriate NDA
ISO/IEC 27001 accreditation date
Available from Fuze with appropriate NDA
What the ISO/IEC 27001 doesn’t cover
Available from Fuze with appropriate NDA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Available from Fuze with appropriate NDA
PCI DSS accreditation date
Available from Fuze with appropriate NDA
What the PCI DSS doesn’t cover
Available from Fuze with appropriate NDA
Other security certifications
Yes
Any other security certifications
  • HIPAA
  • SSAE16 (SOC 1) Type 1
  • SSAE16 (SOC 2) Type 1

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001
SSAE 16 SOC 1 Type 1
SSAE 16 SOC 2 Type 1
PCI-DSS
HIPAA

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Fuze has a formally documented change management process that tracks change requests and approvals. All changes to production environments must go through the change management process.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Fuze's vulnerability management processes are confidential. Available on request subject to appropriate NDA
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Fuze's Protective monitoring processes are confidential. Available on request subject to appropriate NDA
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Fuze's Incident Management processes are confidential. Available on request subject to appropriate NDA

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£12 per person per month
Discount for educational organisations
No
Free trial available
No

Service documents

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