GOSS Interactive Ltd

GOSS Engage Process Modeller

A powerful modelling tool offering rapid mapping, collaboration, documentation and analysis. Visual interface is ideal for workshops. Data capture enriches the process. It can be used to redesign a customer journey or process or complete service to achieve change and transformation and can support continuous business improvement.

Features

  • Collaborative process modelling in workshop environment
  • Lean process redesign and development
  • Create process documentation and training material
  • Business process analysis - understand costs and time
  • Share and collaborate on processes as they are developed
  • Supporting Local Authorities, Housing, Police, NHS, Education, Central Government Agencies
  • Understand roles and responsibilities
  • Provides training guide for staff working on the process
  • Models processes and captures e-post-it notes for collaboration sessions
  • Detailed business intelligence and planning

Benefits

  • Simplify process improvement
  • Develop shared understanding of service delivery
  • Improve service delivery to customers
  • Easily identify costs and savings from process redesign
  • Training and support available
  • Use to support GDPR compliance
  • Rapid process review and design
  • Engage staff in process improvement using a highly interactive approach
  • Process analytics and comparison
  • Supports delivery of continuous improvement

Pricing

£276 to £22977 per instance per year

Service documents

G-Cloud 10

803613031421283

GOSS Interactive Ltd

Simon Smith

+44 0 844 880 3637

enquiries@gossinteractive.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements
  • 1GB RAM
  • X86 or x64 1.6 GHz or comparable processor
  • Any HTML5 compliant browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response within 24 hours, support available Monday to Friday 9:00 to 17:00, excluding Public Holidays.
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is provided by email and webinar.
Online manuals, videos and FAQs are available from within the modeller to offer additional support and guidance.
Additional training and consultancy can be provided based on day rate, if required.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Access to online manuals, tutorials and videos are provided.
We can configure the modeller to meet the local needs, such as creating users and adding process attributes.
Onsite training and webinars are available at additional cost.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users can export the information from the modeller in a number of formats - Word, PDF, Visio, Excel, PNG, BPMN, XPDL or XML.
End-of-contract process The data is retained for 6 months and then is removed unless the customer requires that it is removed before. There is an additional charge for early removal. Customers are responsible for exporting any data that they wish to retain. Customers can delete their data, project by project if they wish.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The desktop version has full management and editing capabilities, depending on user authorisations.
The mobile version allows user to view the processes and to comment on the process maps. It also allows the user to participate in brainstorming sessions by submitting "post-it" note comments. The mobile viewer and brainstorm functionality is available from the browser. An improved user experience can be gained from using the Engage Process app.
Accessibility standards None or don’t know
Description of accessibility Any HTML5 compliant browser using HTTPS with Javascript enabled.
Accessibility testing Engage solutions are continuously tested / used by a large number of users and students with automatic background detection and reporting of serious problems.
API No
Customisation available Yes
Description of customisation Customisation can be carried out by users with the appropriate levels of access. Users are categorised and their access levels tailored to suit their role and responsibility. They can add extra process attributes to enable data to be collected and change the graphical modelling icons. The maps can be reformatted to suit the needs of the organisation or the individual process.
Process documentation can be customised for the individual process. The training provided explains how to customise the modeller for the organisation and for an individual process.

Scaling

Scaling
Independence of resources All Engage solutions are hosted with Microsoft Azure with very high capacity and expansion capability.

Analytics

Analytics
Service usage metrics Yes
Metrics types All logins are monitored including last updates per user, publication dates, currently this is only available internally to Engage. A dashboard accessible by customers is planned before end of 2018.
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Engage Process

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach We rely on Microsoft Azure geographically redundant backups. The database is encrypted.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Tools are available within the modeller to export data from the processes. It can be downloaded in a number of different formats, including Word, Excel, PNG, PDF, Visio, XPDL and XML.
Data export formats
  • CSV
  • Other
Other data export formats
  • Word
  • Visio
  • PDF
  • XML
  • XPDL
  • PNG
  • Modeller format
Data import formats Other
Other data import formats
  • BPMN
  • Mavim XML
  • Modeller export file
  • PAL
  • Protos
  • XPDL

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks Customers can limit logins to only allow certain IP-ranges.
Data protection within supplier network Other
Other protection within supplier network We rely on the standard Microsoft Azure security offerings. Solutions are hosted with Microsoft Azure, with one of the highest and highest certified levels of security, monitored 24x7.

Availability and resilience

Availability and resilience
Guaranteed availability The Engage Process SLA guarantees 98% availability. Since the first launch of Engage Process as a SaaS solution, the availability has met over 99.9%.
Approach to resilience The database and other storage is mirrored on three servers. Using Microsoft Azure, Engage can spawn new or additional servers for the app and web services within 15 minutes if needed, even distributed over several geolocations.
Outage reporting If the service is out for longer than 2 hours, all customer contacts will be notified by e-mail alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Username or password and access by a limited set of IP-addresses.
Access restriction testing frequency Less than once a year
Management access authentication
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 27 July 2016
What the ISO/IEC 27001 doesn’t cover Software development/hosting as GOSS are a re-seller who also provides support and training on a 3rd party developed/hosted solution.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards GOSS: Cyber Essentials Plus
Engage: Hosting provided by Microsoft Azure who have extensive compliance and certification standards - see https://azure.microsoft.com/en-gb/overview/trusted-cloud/
Information security policies and processes GOSS are certified in ISO 27001:2013 for Information Security Management and ISO 9001:2015 for Quality Management. All GOSS Staff are inducted and regularly trained in all relevant ISO Information Security Policies and processes as defined in the GOSS Information Security Manual. GOSS employs an ISO Manager who (reporting into the MD) is responsible for ensuring the ongoing training, deployment, enhancement of the company ISO policies and to ensure that all staff comply. Internal and external audits take place regularly to ensure ongoing compliance. The GOSS secure staff Intranet includes links to the GOSS Information Security Manual, information asset list, statement of applicability and other information. There is also secured access to additional information and processes such as the Disaster Recovery Plan/Business Continuity Plan. The Information Security Manual (ISMS) details the company Security Policy, various staff/team responsibilities, risk management, asset management, HR Security, physical/environmental security, access control, operational control, Business Continuity Management. The Senior Management team are informed of any new ISO information/issues which are then shared as appropriate across the various teams - however ALL staff have a responsibility to ensure their actions are compliant with both ISO policies and procedures.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Engage Process solutions are completely developed in-house by dedicated development staff. The developed team uses scrum standards. New functions and features are continuously developed, configured into the tooling and deployed following 2-week“sprints”.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The Engage Solutions are hosted by Microsoft Azure. Microsoft Azure is highly certified and full time monitored by Microsoft staff. Engage does not add extra monitoring. Trusting the service of Microsoft Azure, Engage has not experienced a single threat in the past 6 years. The Engage Process development staff have built a strong reputation in the past 6 years, since the start of the SaaS service of our products, to find-fix-deploy a patch or complete solution to any bug in the software within 1 working day. The team is highly responsive and has proven its ability to find solutions instantly.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The Engage Solutions are hosted by Microsoft Azure. Microsoft Azure is highly certified and full time monitored by Microsoft staff. Engage does not add extra monitoring. Trusting the service of Microsoft Azure we have not experienced a single threat in the past 6 years. The Engage Process development staff has built a strong reputation in the past 6 years, since the start of the SaaS service of our products, to find-fix-deploy a patch or complete solution to any bug in the software within 1 working day. The team is highly responsive and has proven its ability to find solutions instantly.
Incident management type Supplier-defined controls
Incident management approach The Engage Solutions are hosted by Microsoft Azure. Microsoft Azure is highly certified and full time monitored by Microsoft staff. Engage does not add extra monitoring. Trusting the service of Microsoft Azure, Engage has not experienced a single threat in the past 6 years. The Engage Process development staff have built a strong reputation in the past 6 years, since the start of the SaaS service of our products, to find-fix-deploy a patch or complete solution to any bug in the software within 1 working day. The team is highly responsive and has proven its ability to find solutions instantly.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £276 to £22977 per instance per year
Discount for educational organisations No
Free trial available Yes
Description of free trial One month's free trial is available for one person. We can offer initial support and a webinar to ensure that you get the most out of this trial.
Link to free trial https://www.gossinteractive.com/engage/freetrial

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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