Bramble Hub Limited

Bramble Hub Ultimo Software Solutions - Enterprise Asset Management

Ultimo is a European market leader in Enterprise Asset Management. Covering multiple market sectors with a broad solution portfolio for Maintenance Management, Safety Management, Facility Management, Fleet Management, Infra Asset Management and IT Service Management.

Features

  • Ultimo Enterprise Asset Management Solution
  • Specialised CMMS and CAFM Solution
  • Dedicated Medical Asset Management Solution
  • Specialised Fleet Management, IT Service Management and Infrastructure Management Solutions
  • HSE, Work Permits, LOTO and Incident Management Modules
  • Ultimo GO and GO+ mobile for online and offline working
  • Strategic long and short term planning for assets and personnel
  • Customization tool to allow complete bespoke design
  • A host of customizable dashborad and reporting features
  • Smart images and CAD embedded into the software and processes

Benefits

  • A range of solutions used widly in publics sectors
  • Realtime updates on KPI's through visulaized dashboard
  • 30+ years experience in delivery and software development
  • Mobile job management for accuate registration while reducing administration
  • Extensive functionallity while being user frienly and intutive
  • IOT enabled for sensor integration and predictive maintenance
  • Short term realised return on investment
  • Increase uptime and lifcycle of assets
  • All costs and long term asset planning can be calculated
  • Increase performance of personnel and service level, while ensuring compliance

Pricing

£65.00 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@bramblehub.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 0 2 9 3 0 5 0 5 6 9 8 9 5 1

Contact

Bramble Hub Limited Neil Simpson
Telephone: +44 (0) 2077350030
Email: contact@bramblehub.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Internet access is required to run the desktop application. All major browsers and mobile platforms are fully supported. Ultimo GO mobile requires a live Wifi or 3g/4g/5g to run. Ultimo GO+ can operate offline and will sync when an internet connection is re-established.
System requirements
  • Supported browsers: IE11, Firefox, Chrome, Edge and Safari
  • Supported mobile platforms: IOS, Android and Windows

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7 support is available through the Ultimo Customer Portal. Phone support is available during office hours and repsonse time is 4 hours. 2 business days to solve.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We provide dedicated Account Managers and additional technical leads to all accounts. Premium support is included in the software licence fee. Technical and functional support, response withing 4 hours, Email support in working hours & Update - 1 per year (Concerns technical updates. Execution only upon request. Time will be determined by Ultimo)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Ultimo can provide both onsite and online training. The user documentation is available at all times and is partially embedded into the Utlimo systems help function and all documentation can be found in the Ultimo customer portal. Training is provided based on the users expected use of the system and training sessions vary from the basics or navigating the system through to setting up preventative maintenance schedules and anything in between. Ultimo also provides specialized training for system administrators/ application manager on how to customize/maintain the Ultimo product. This includes the configuration of the user interface, authorization management and even database mangement training.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All selection lists can easily be downloaded into Excel or PDF formats, additonally, users can create their own reports. The Ultimo application also has the capability to export data into CSV and XML formats. It is also possible to receive the complete database at the end of the contract, whic will allow for all data to be exported to whatever format required.
End-of-contract process
In an on premise solution, the buyer can continue using the system without any support from Ultimo. In a SaaS/Cloud contract the environment is terminated and the data is provided to the customer.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile application is designed for processes and creating activities immediately anywhere and consulting information. Scheduling work and setting up master data for example are not available on the mobile device and are best suited for a desktop application.
Service interface
Yes
Description of service interface
The service interface is handled directly between our Implementation Consultants and Development Specialists.
Accessibility standards
None or don’t know
Description of accessibility
The Ultimo application features multiple user definable theme, including various color blind and high contract themes. This feature is currently in development. Can be developed sooner depending on contract requirements.
Accessibility testing
None at this time
API
Yes
What users can and can't do using the API
The Ultimo application makes use of an Open API that can be set up and configured through a graphic user interface as part of the proprietary Ultimo Customization Tool, which is embedded into the web application. Changes can be made by the user or by the Ultimo Consultants. Knowledge of what data is needed and its time frequency is important for success and system performance.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Almost anything in the Ultimo application is configurable. From the look/layout of the screens to the functionality behind buttons and other logic in the system. The workorder process is easily changed to match the customers specific process. The database structure can also be altered to suit whatever information the user needs to store. Customization is done through the proprietary Utlimo custimization tool, which is embedded into the Ultimo application. It can be protected through authentication and an additional password to prevent accidental or unauthorized users to change any settings. The customization tool also features a recording function (called the Package Manager) which allows users to record their desired configuration changes in a test/sandbox environment. These recordings can be validated, downloaded and uploaded into the production/live environment to roll out the changes without risk of forgetting any crucial steps. If for whatever reason the changes do not have the desired effect, a package (recording) can be reverted to the previous situation, which prevents any long term problems. Additionally every user can customize their personal settings, including their personal dashboard, selection lists for each screen and personal themes and language/date settings.

Scaling

Independence of resources
On our Cloud Platform we have monitoring in place, and the demand can up upscaled by out provider to meet demand.

Analytics

Service usage metrics
Yes
Metrics types
Last login per user and real-time monitoring of concurrent, self-service and mobile users.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
All selection lists can easily be downloaded into Excel or PDF formats, additonally, users can create their own reports. The Ultimo application also has the capability to export data into CSV and XML formats, which is done through the proprietary Ultimo Business Integration (UBI), which requires additional training.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Xml
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • Xml

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
On our Cloud platform On access virus scanner, Malware protection and Ddos is in place.

Availability and resilience

Guaranteed availability
On our Cloud plaftorm is was 99, 98 % uptime last year. We can guarentee 99.8%
Approach to resilience
Our services and products are highly resilliant, due to security we will only share this information upon request.
Outage reporting
Email alerts and through the Ultimo customer portal to report the outage.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Single sign on is available through the means of third party authentication/SAML integration.
Access restrictions in management interfaces and support channels
This is managed through our proprietary authentication matrix.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Single sign on is available through the means of third party authentication/SAML

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNVGL
ISO/IEC 27001 accreditation date
22/11/2017
What the ISO/IEC 27001 doesn’t cover
Document publically available.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
NEN 7510

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
NEN 7510
Information security policies and processes
ISO 27001 / NEN 7510 / Cyber Secuirty Essentials

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Our data centres confirm with ISAE 3402
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
DDOS protection, Firewall, virus scan, spyware scanning, ISAE 3402 at our data centres
Protective monitoring type
Undisclosed
Protective monitoring approach
DDOS protection, Firewall, virus scan, spyware scanning, ISAE 3402 at our data centres. We have incident management process based on ISO 27001, due to security can disclose to customer on request.
Incident management type
Undisclosed
Incident management approach
DDOS protection, Firewall, virus scan, spyware scanning, ISAE 3402 expected in August 2019. We have incident management process for all events based on ISO 27001, due to security can disclose to customer on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£65.00 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@bramblehub.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.