Mobile Edge UK

Edge Monitoring

Provides real-time monitoring services for both your underlying hardware and application running on them. Standard services include CPU, disk, network, log monitoring. Custom monitoring can be provided for specific applications. Alerting choices include email, SMS.

Features

  • Real-time monitoring
  • Support for hardware, operating systems and applications
  • Web-based user interface
  • Numerous alerting mechanisms, including email and SMS
  • Scalable to enterprise level
  • Service can be white-labeled if required

Benefits

  • Easily and quickly monitor your whole estate
  • Gain from existing, proven technology

Pricing

£1 to £10000 per unit per month

  • Free trial available

Service documents

G-Cloud 10

802265105875043

Mobile Edge UK

David Rhodes

0203 384 27 27

david.rhodes@mobileedge-uk.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Responses for 'P1' issues are within 1 hour. Any other issues within 2 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Changing colour and font size
Web chat accessibility testing The support desk is commercial software and this has been tested with millions of users, but we do not have a breakdown of the different user sets
Onsite support Yes, at extra cost
Support levels We can provide 1st and 2nd level onsite support.
The costs would vary depending on the client requirements.
We would provide a cloud support engineer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide end-user and admin documentation. Training and train-the-trainer courses can be provided if required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Service closure is included in the price. The user can export their data within the web interface before their account is removed.
End-of-contract process Service closure is included in the price. In the case of the mobile application, the user simply deletes it from their device. If an optional add-ons have being used, the user can export their data within the web interface before their account is removed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility Changing colour and font size
Accessibility testing We haven't performed any specific assistive user testing
API No
Customisation available Yes
Description of customisation The service can be completely customised to suit the client; for example, custom monitors can be added, the look and feel can be changed

Scaling

Scaling
Independence of resources The service is constantly monitored and architected to allow the solution to scale out has demand increases.

Analytics

Analytics
Service usage metrics Yes
Metrics types The browser-based interface includes a report screen within the web-based interface. This displays a number of simple stats.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The browser-based interface includes a simple export mechanism. The user can use this facility to export their data from the web-based interface.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our SLA is 99.99%, each hour outside this SLA is refunded back on a per hour basis, in proportion to the total hours for the month for the cost of the service. With a maximum compensation of 60% of the total monthly service.
Approach to resilience This information is available on request
Outage reporting Alerts are forwarded to the user; these can be dispatched via email and/or SMS

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Management and support networks are isolated from the application network. The framework contains an in-depth role-based access control (RBAC) mechanism. Users are defined roles and their access is further limited to specific functionality.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are aligned to ISO27001. As a small company we have not yet gone through the formal certification process yet.
Information security policies and processes We have an ISO27001 ISMS and supporting document set that contains our own policies and procedures for items suach as anti-virus policy, user password policy and incident response. We have had some of this validated via the Cyber Essentials scheme.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All code is checked into one of the GIT repositories in use. The solution is split into various repositories, with one being used for configuration information. A continuous build process controls the solution deployment. In-house processes control change management.
Vulnerability management type Undisclosed
Vulnerability management approach Import security updates for the underlying OS are obtained from recognised sources. These updates are installed immediately. Any patches required for our in-house code are deployed after rigorous testing.
Protective monitoring type Undisclosed
Protective monitoring approach We monitor numerous log files to identify any potential compromise and respond to these immediately. No comprimises have occured to date, but if they were to occur, we would resond to these immediately.
Incident management type Undisclosed
Incident management approach Users report incidents via an online ticketing system. Pre-defined process are followed for common events, such as end-user password resets. The support system has a number of pre-defined reports that show the status of any incidents.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1 to £10000 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial The free/trial version is a fully functional service that allows the user to carry out any task. The trial period is agreed after discussion with the user and can be ajdusted to suit their requirements.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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