Tribal’s SchoolEdge solution is a market leading K-12 School Student Management Information System (MIS), providing efficient management of information throughout the academic life of a learner. The solution provides comprehensive functionality, with core modules provided to all customers, and a range of optional additional modules available as required.
- People management and reporting (Students, Staff, Contacts)
- Enquiries, applications and enrolments management
- Timetabling & Daily Organisation
- Parent & Student Portal - online enquiries, enrolments, payments
- School financial management
- Attendance & Welfare
- Activity management
- Integrated Analytics (Business Intelligence) for management KPI reporting
- Integrated Payroll
- Student Assessment & Reporting
- Improved data quality with single-entry, validation and error checking
- Improved efficiency of student transactions through integrated automated processes
- Fully integrated system with once-only data input
- Creates insights that allows better running of schools
- School community interaction through Student, Parent & Staff Portals
- Comprehensive reporting facilities
- Simple automatic interfacing with third-party systems
- Easy to use unified user interface
- Global Support; support portal and dynamic user community
- Experienced consultants, many employed directly from the School sector
£36300 per unit per year
Tribal Education Limited
0845 313 3151
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||Our standard SLA is outlined in our Service Definition document. Our standard help desk operates 8.30am to 5.30pm, Monday to Friday.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
All services offered will be supported by a Service Level Agreement suitable to the customer and the service ordered.
In addition to this a standard service desk is available. The Tribal Service Desk is dedicated to external customer support, with six staff led by a Service Desk manager.
The opening times for both Service Desks are 08:30am to 17:30pm Monday to Friday excluding public bank holidays.
Incidents can be logged with the Service Desk through the Support Portal, email, telephone (on a dedicated 0870 number) or fax. All incidents are recorded in Tribal’s ITIL compliant Remedyforce incident management system. All incidents will be processed by the Service Desk when first received to allow them to assign a priority level.
The Service Desk operation offers a full call reception and management service tailored to each customer’s requirement. Our aim is to provide excellent quality call management and customer liaison, with emphasis on ownership and quick, first-time resolution. Service Desk operations will be fully covered and measured within our formal SLA.
If additional out of hours or onsite support is required then this option is available at additional cost.
|Support available to third parties||No|
Onboarding and offboarding
Training will be scheduled as part of the project plan and agreed by both parties.
Delivery of the training will be modular and will follow the logical relationships between the system and the data. Training collateral and comprehensive user guides will be provided.
Following any changes to the solution, all relevant training material will be updated as appropriate and additional training will be made available as required.
|End-of-contract data extraction||At the end of the contract all customer data will be made available for extraction, using either APIs or ETL tools to transfer the data to a new system/storage. Once transferred all data held by Tribal will be securely destroyed in line with ISO27001 best practice.|
|End-of-contract process||At the end of the contract we will provide support as required to extract any existing data from Tribal systems and transfer them to the customer/new supplier. This will be priced using the provided day rates as the exact level of support will vary from customer to customer and installation to installation.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Accessibility standards||WCAG 2.0 AAA|
In order to allow for a consistent and accessible experience for users on our sites we ensure that all of our markup complies with the W3C guidelines for valid HTML. In addition to following the guidelines in development we also test on an extensive range of browsers including traditional (desktop), mobile and accessible and use the W3C validation service (http://validator.w3.org/).
Further to the consistency and accessibility advantages conferred by adhering to the W3C guidelines it also allows for improved indexing by search engines and easier maintenance for continuing development. Where applicable we have also tested with screenreaders.
|Independence of resources||Our private cloud offering means that users aren't relying on a shared infrastructure, while still delivering similar advantages to public cloud, including scalability and self-service, but through a proprietary architecture.|
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Other data at rest protection approach||Data is encrypted at rest using bases through either self-encrypted drives, Drive Encryption (BitLocker) or SQL encryption using TDE, which encrypts data at rest to 256-bit AES standard.|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Data can be exported in a number of common formats, such as csv and pdf. This is configurable on a user roles basis, so users can only export the appropriate data that they should have access to.|
|Data export formats||
|Data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
We offer a 99.95% availability, assured by contractual commitments. Exact SLAs will vary from client to client and their desired uptime and RTO.
We are happy to discuss service credits as a measure of refunds should any SLAs be broken.
|Approach to resilience||Our services offers the cost and efficiency advantages that virtualization brings along with centralized management and control, built in redundancy features like clustering, and a unified set of orchestration tools. The environment is backed by both our 100% Network Uptime Guarantee and our One-Hour Hardware Replacement Guarantee, supported by hundreds of Microsoft Certified experts to create a customized Virtualized environment base|
|Outage reporting||Service outages are reported through both our public support portal and direct contact from the appropriate service delivery manager who is assigned to the client. The method of communication will be agreed with the specific client, but could include email alerts, direct phone calls etc.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Access in management interface and support channels is managed on a role-based permissions system as with the rest of the system. In this way you can control which areas of the system and support users have access to.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Bureau Veritas|
|ISO/IEC 27001 accreditation date||31/07/2009|
|What the ISO/IEC 27001 doesn’t cover||N/a|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||No|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Tribal has been an ISO27001 certified organisation since 2009 and all of our development and delivery services will be delivered from locations which are specifically ISO27001 certified. The accreditation process included a review of Tribal’s Information Security Management System (ISMS) and our overall policy for handling data including how it is collected, held and maintained.
We have local security forums for all of our offices, which feed into our central Information Security Governance forum which reports to the board. We have permanent Quality and Security Managers who form part of this board.
As well as our regular certification revalidation process (carried out by external evaluators Bureau Veritas) we regularly test our systems and processes with a series of internal audits to ensure that policies and processes are being followed.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||For our software solutions, Tribal has a well-defined Change Control process for managing requests for change and enhancements. All Requests for Changes (RFCs) are raised via the Service Desk and go through internal vetting by the respective support team before gaining authorisation from Tribal. Regular Change Advisory Boards meet to review Emergency and non-standard changes. Details of all changes are provided to the Service Manager to review and will obtain final approval from the Contracting Body before proceeding. The Contracting Body will be involved in the change Process at each stage and included in any post implementation review as required|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
As part of our ISO27001 processes we have a risk/vulnerability assessment procedure which will be undertaken on any new customer site and service.
Patches will be deployed depending on the severity of the problem and the level of testing required.
Information about potential threats is found based upon initial and recurring risks assessments, internal STRIDE based procedures and known threats highlighted by both the industry and users.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Our managed services includes the proactive monitoring of all services to identify potential compromises
Based upon the nature of the compromise we would then respond to the agreed SLA
This responses speed depends on the severity of the incident. Typically P1 incidents will be responded to within 30 minutes for example, though this will vary based on the agreed SLA.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Our ISO27001 processes include a defined Incident Management process. All personnel are responsible for reporting incidents to the Information Governance Committee (IGC) or Security Forum representatives as quickly as possible. We have a formal Incident Report Form which staff use for recording the details of the incidents.
Security weaknesses shall be recorded on a spreadsheet for tracking purposes. Any person can identify weaknesses, which shall be managed by the Quality team in conjunction with the Security Forums and IGC as appropriate.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£36300 per unit per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|