Tribal Education Limited

SchoolEdge by Tribal

Tribal’s SchoolEdge solution is a market leading K-12 School Student Management Information System (MIS), providing efficient management of information throughout the academic life of a learner. The solution provides comprehensive functionality, with core modules provided to all customers, and a range of optional additional modules available as required.


  • People management and reporting (Students, Staff, Contacts)
  • Enquiries, applications and enrolments management
  • Timetabling & Daily Organisation
  • Parent & Student Portal - online enquiries, enrolments, payments
  • School financial management
  • Attendance & Welfare
  • Activity management
  • Integrated Analytics (Business Intelligence) for management KPI reporting
  • Integrated Payroll
  • Student Assessment & Reporting


  • Improved data quality with single-entry, validation and error checking
  • Improved efficiency of student transactions through integrated automated processes
  • Fully integrated system with once-only data input
  • Creates insights that allows better running of schools
  • School community interaction through Student, Parent & Staff Portals
  • Comprehensive reporting facilities
  • Simple automatic interfacing with third-party systems
  • Easy to use unified user interface
  • Global Support; support portal and dynamic user community
  • Experienced consultants, many employed directly from the School sector


£36300 per unit per year

Service documents

G-Cloud 9


Tribal Education Limited

Tribal Bids Team

0845 313 3151

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints N/a
System requirements N/a

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Our standard SLA is outlined in our Service Definition document. Our standard help desk operates 8.30am to 5.30pm, Monday to Friday.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels All services offered will be supported by a Service Level Agreement suitable to the customer and the service ordered.
In addition to this a standard service desk is available. The Tribal Service Desk is dedicated to external customer support, with six staff led by a Service Desk manager.
The opening times for both Service Desks are 08:30am to 17:30pm Monday to Friday excluding public bank holidays.
Incidents can be logged with the Service Desk through the Support Portal, email, telephone (on a dedicated 0870 number) or fax. All incidents are recorded in Tribal’s ITIL compliant Remedyforce incident management system. All incidents will be processed by the Service Desk when first received to allow them to assign a priority level.
The Service Desk operation offers a full call reception and management service tailored to each customer’s requirement. Our aim is to provide excellent quality call management and customer liaison, with emphasis on ownership and quick, first-time resolution. Service Desk operations will be fully covered and measured within our formal SLA.

If additional out of hours or onsite support is required then this option is available at additional cost.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Training will be scheduled as part of the project plan and agreed by both parties.
Delivery of the training will be modular and will follow the logical relationships between the system and the data. Training collateral and comprehensive user guides will be provided.
Following any changes to the solution, all relevant training material will be updated as appropriate and additional training will be made available as required.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction At the end of the contract all customer data will be made available for extraction, using either APIs or ETL tools to transfer the data to a new system/storage. Once transferred all data held by Tribal will be securely destroyed in line with ISO27001 best practice.
End-of-contract process At the end of the contract we will provide support as required to extract any existing data from Tribal systems and transfer them to the customer/new supplier. This will be priced using the provided day rates as the exact level of support will vary from customer to customer and installation to installation.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AAA
Accessibility testing In order to allow for a consistent and accessible experience for users on our sites we ensure that all of our markup complies with the W3C guidelines for valid HTML. In addition to following the guidelines in development we also test on an extensive range of browsers including traditional (desktop), mobile and accessible and use the W3C validation service (
Further to the consistency and accessibility advantages conferred by adhering to the W3C guidelines it also allows for improved indexing by search engines and easier maintenance for continuing development. Where applicable we have also tested with screenreaders.
Customisation available No


Independence of resources Our private cloud offering means that users aren't relying on a shared infrastructure, while still delivering similar advantages to public cloud, including scalability and self-service, but through a proprietary architecture.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach Data is encrypted at rest using bases through either self-encrypted drives, Drive Encryption (BitLocker) or SQL encryption using TDE, which encrypts data at rest to 256-bit AES standard.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported in a number of common formats, such as csv and pdf. This is configurable on a user roles basis, so users can only export the appropriate data that they should have access to.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We offer a 99.95% availability, assured by contractual commitments. Exact SLAs will vary from client to client and their desired uptime and RTO.
We are happy to discuss service credits as a measure of refunds should any SLAs be broken.
Approach to resilience Our services offers the cost and efficiency advantages that virtualization brings along with centralized management and control, built in redundancy features like clustering, and a unified set of orchestration tools. The environment is backed by both our 100% Network Uptime Guarantee and our One-Hour Hardware Replacement Guarantee, supported by hundreds of Microsoft Certified experts to create a customized Virtualized environment base
Outage reporting Service outages are reported through both our public support portal and direct contact from the appropriate service delivery manager who is assigned to the client. The method of communication will be agreed with the specific client, but could include email alerts, direct phone calls etc.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels Access in management interface and support channels is managed on a role-based permissions system as with the rest of the system. In this way you can control which areas of the system and support users have access to.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 31/07/2009
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Tribal has been an ISO27001 certified organisation since 2009 and all of our development and delivery services will be delivered from locations which are specifically ISO27001 certified. The accreditation process included a review of Tribal’s Information Security Management System (ISMS) and our overall policy for handling data including how it is collected, held and maintained.
We have local security forums for all of our offices, which feed into our central Information Security Governance forum which reports to the board. We have permanent Quality and Security Managers who form part of this board.
As well as our regular certification revalidation process (carried out by external evaluators Bureau Veritas) we regularly test our systems and processes with a series of internal audits to ensure that policies and processes are being followed.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach For our software solutions, Tribal has a well-defined Change Control process for managing requests for change and enhancements. All Requests for Changes (RFCs) are raised via the Service Desk and go through internal vetting by the respective support team before gaining authorisation from Tribal. Regular Change Advisory Boards meet to review Emergency and non-standard changes. Details of all changes are provided to the Service Manager to review and will obtain final approval from the Contracting Body before proceeding. The Contracting Body will be involved in the change Process at each stage and included in any post implementation review as required
Vulnerability management type Supplier-defined controls
Vulnerability management approach As part of our ISO27001 processes we have a risk/vulnerability assessment procedure which will be undertaken on any new customer site and service.
Patches will be deployed depending on the severity of the problem and the level of testing required.
Information about potential threats is found based upon initial and recurring risks assessments, internal STRIDE based procedures and known threats highlighted by both the industry and users.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our managed services includes the proactive monitoring of all services to identify potential compromises
Based upon the nature of the compromise we would then respond to the agreed SLA
This responses speed depends on the severity of the incident. Typically P1 incidents will be responded to within 30 minutes for example, though this will vary based on the agreed SLA.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our ISO27001 processes include a defined Incident Management process. All personnel are responsible for reporting incidents to the Information Governance Committee (IGC) or Security Forum representatives as quickly as possible. We have a formal Incident Report Form which staff use for recording the details of the incidents.
Security weaknesses shall be recorded on a spreadsheet for tracking purposes. Any person can identify weaknesses, which shall be managed by the Quality team in conjunction with the Security Forums and IGC as appropriate.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £36300 per unit per year
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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