FlyingBinary Ltd

Social Intelligence Visualisation

The Social Intelligence Visualisation service in FlyingBinary big data analytics suite, provides compelling data insights to understand, engage and demonstrate compliance with GDPR for citizen conversations on the social web including Twitter, Facebook, YouTube, Google+ and thousands of news, magazine and blog sites around the globe.

Features

  • Deep insights into the social web
  • State of the art visual analytics with Tableau data visualisation
  • Number of mentions over time on thousands of social platforms
  • Geolocation, source type, brand keyword on thousands of social platforms
  • Natural language analysis for sentiment allocation
  • Demonstrate GDPR compliance for social web data
  • GDPR compliant Influencer and advocate understanding
  • Global Twitter, Facebook, YouTube, Google+ mentions on the social web
  • Social Intelligence from thousands of global news, magazine, blog sites
  • Full Geospatial Analysis using Teccarto Classic or Teccarto Web

Benefits

  • Creates an evidence base when introducing new policy or services
  • Understanding recognition / presence of existing brands or services
  • Demonstrate GDPR compliant engagement with citizen groups and/or create dialogue
  • Evaluate cost/benefit analysis of initiatives, policy, products, services
  • Evidence led mechanism of assessing impact of potential changes
  • Understand and engage with delighted and disappointed citizen groups
  • Identify mismatches between policy, communications and citizen understanding
  • Identify unmet needs and/or new target citizen groups
  • Align social presence with web, marketing and other communcations
  • Opportunity to engage rapidly with emerging trends or events

Pricing

£2000 per unit per month

Service documents

G-Cloud 10

799956504045407

FlyingBinary Ltd

Dr Jacqui Taylor

+44 77 899 668 02

jacqui.taylor@flyingbinary.com

Planning

Planning
Planning service Yes
How the planning service works With over 9 years deploying and working with true cloud services, we are ideally placed to assist organisations with cloud implementations. We assume zero client knowledge so that we can co-create a plan that will always be safe and respectful of your organisation's existing situation and journey to the cloud. We find that it is often the people and processes part of the cloud implementation that is the hardest - the technology is often the easiest part, as cloud services are designed to be straightforward. We understand that cloud is just one part of a complex on-premise, hosted and cloud infrastructure and we help buyers navigate the optimum route to get the services they need in a way that works with what they already have. We always aim to get early buy in and understanding from IT, legal, security and business stakeholders as any cloud deployment touches all these roles, and implementations often fail because one or more roles are not on board. By addressing potential obstacles and risks early in the process, we aim to create a smooth transition to cloud services, in a way that provides maximum benefit for all stakeholders and users.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • FlyingBinary Tableau Private Visualisation
  • FlyingBinary Tableau Online Visualisation
  • FlyingBinary Tableau Public Visualisation
  • All other cloud Tableau services

Training

Training
Training service provided Yes
How the training service works Our training addresses four key user groups: client administrators; super users or content creators; regular users; casual users. For casual users, training is often provided as web-based or video content, allowing the smallest impact on schedules. For all the other groups, a mix of classroom and remote content is available. We find that we can often implement a train the trainer approach, whereby we train a subset of user champions, either admins or super users, and these users can train others in the client organisation. For a cloud service, having a group of user champions is often a key factor for a successful deployment. Wherever possible, we limit classroom training to a single day. This helps clients schedule user attendance as well as minimising costs. We always adopt scenario based training focused on a particular set of user objectives, rather than just testing all the service features. For specific client needs, we can also provide one to one knowledge transfer: this is often delivered as part of an initial cloud migration project.
Training is tied to specific services Yes
Services the training service works with
  • FlyingBinary Tableau Private Visualisation
  • FlyingBinary Tableau Online Visualisation
  • FlyingBinary Tableau Public Visualisation
  • All other cloud Tableau services

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works With over 9 years deploying and working with true cloud services, we are ideally placed to assist organisations with cloud migrations. We assume zero client knowledge so that we can co-create a plan that will always be safe and respectful of your organisation's existing situation and cloud migration needs. We find that it is often the people and processes part of the cloud migration that is the hardest - the technology is often the easiest part, as cloud services are designed to be straightforward. For new migrations to cloud services, we always aim to get early buy in and understanding from IT, legal, security and business stakeholders as any cloud deployment touches all these roles, and implementations often fail because one or more roles are not on board. For migrations from a third party cloud service to ours, we work with the third party to understand the best way to extract information from the existing service to maximise the client user experience when switching. For migrations from our cloud service to a third party, we expect them to drive the migration, and we work with the third party to explain the options for extracting information from our service.
Setup or migration service is for specific cloud services Yes
List of supported services
  • FlyingBinary Tableau Private Visualisation
  • FlyingBinary Tableau Online Visualisation
  • FlyingBinary Tableau Public Visualisation
  • All other cloud Tableau services

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works We provide a standard level of support with every cloud service, but this is necessarily focused on incidents that have the potential for service impact. It can often be a comfort to have access to an expert especially in the early stages of cloud deployment, or during migrations. We can provide fixed engagement support, focused on a set of project objectives, or we can provide call off support. In the latter case, the client creates a call-off contract for a set number of days, and then consumes the time as the need for help arises. This allows users to take responsibility for the cloud deployment, but still have an expert to contact as and when needed. The support scope covers four boad areas: the cloud infrastructure and service provision itself; interfacing with other cloud and non-cloud services; optimising the configuration of the cloud service; how to use cloud service features to best advantage. With our experience, we can also suggest strategic and tactical objectives, building on the best results from other clients'.

Service scope

Service scope
Service constraints The service is made available primarily to support our own cloud services. It is available to support third-party cloud services only in relation to: migrating to or from our services, connecting cloud services together, cloud service and integration management, cloud deployment design and planning.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond to all questions within 8 business hours. Normal business hours are 0800-1800 Mon-Fri excluding UK holidays. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Our standard support service is by email 0800-1800 Mon-Fri excluding UK holidays and we respond to all questions within 8 business hours. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities. We can offer several extensions to the standard service at extra cost: extended hours support at 10x7 or 24x7; 4 business hour response; phone support; web chat support; onsite support. The support service is provided for issues, incidents and service requests. We will also respond to questions about how to use the service, but we reserve the right to direct clients to our training services if users are clearly not equipped to use the service competently.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £2000 per unit per month
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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