USMART
USMART is a next generation data sharing platform suitable for open data publication, private data sharing and data monetisation. It features standards based metadata, flexible access permissions, automatically generated data APIs and supports reference, batch and real-time data.
Features
- Open data publication
- Private data sharing
- Data monetisation
- Real-time data sharing
- Automatically generated data APIs
- CKAN scraping & CKAN federation functionality
- Data visualistion (graphs and maps)
- Data consumer community (developers and data scientists)
- Secure data repository
- Scalable data platform
Benefits
- Generate value from data
- Innovate by solving problems with data
- Reuse data stored in siloes
- Create organisational transparency
- Collaborate with the data community
- Share data and knowledge with partners
- Transform your organisation with data sharing
- Generate revenue from data
- Share real-time insight into service performance
- Democratise information sharing
Pricing
£0 to £3,000 a unit a month
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at steven.revill@urbantide.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 9
Service ID
7 9 5 5 6 2 7 6 5 9 2 1 5 8 0
Contact
UrbanTide Limited
Steven Revill
Telephone: 07921912422
Email: steven.revill@urbantide.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- N/a
- System requirements
-
- Web browser
- Internet capable device
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
24 hours during business hours
Next business day at weekends - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.0 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
We are using a solution provided by a third party (Slack).
Slack is committed to improving accessibility of their product. - Web chat accessibility testing
- We are using a solution provided by a third party (Slack). No web chat testing with assistive technology users was carried out by UrbanTide.
- Onsite support
- Yes, at extra cost
- Support levels
-
Day-to-day USMART product support is already included in SaaS subscription pricing.
Additional help with data sharing, opening up datasets, training and monetisation is available as part of our standard consultancy offering. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Online training
Onsite training (chargeable)
User documentation
User community on Slack - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
-
Email or phone to request cancellation of subscription.
Data will be provided in open formats and made available for download. - End-of-contract process
- No additional cost.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10+
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- No differences.
- Accessibility standards
- WCAG 2.0 AA or EN 301 549
- Accessibility testing
- None so far, but interested in collaboration on this.
- API
- Yes
- What users can and can't do using the API
- All functionality is available though our API.
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
-
Our product is based on independently scalable microservices. We monitor load on each service and scale it accordingly.
Our storage endpoints are based on a data lake architecture, providing unlimited storage capabilities.
Our processing services are also fully scaleable.
User interface files are delivered via a CDN.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
System management activity
Data entry activity
Data consumption activity - Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- System administrators can request data extracts via email or phone.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- JSON
- XML
- REST API
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- JSON
- XML
- Shapefile
- MapInfo table
- GML
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- We can provide SLAs for 99.9% availability (excluding agreed maintenance). Users can request a refund for periods of no service if we do not meet this level of availability.
- Approach to resilience
- Available on request.
- Outage reporting
- Public dashboard.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- User permissions control which areas of the application can be accessed by specific users. Support channels are also controlled via user accounts.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security accreditations
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance accreditation
- No
- Security governance approach
-
We are using an information security risk management methodology and our security strategy is explicitly linked with business and IT
objectives.
Our security policies address each aspect of strategy, control and regulation and we monitor our processes to ensure compliance.
We continuously evaluate and update our security policies,
standards, procedures and risks assessments. - Information security policies and processes
- Security issues have to be reported to the Chief Technology Officer who is in charge of organisational information security.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Change is managed through our integrated software release management process which includes testing of all changes before deployment to the production system. This process also manages the tracking of software versions which allows us to control what versions are released at any point in time.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We monitor whether any of the components used in our solution have vulnerabilities and are able to patch vulnerabilities as soon as they occur. We can do this as part of our automated continous deployment process without incurring downtime for the users.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We are monitoring and tracking access to our services and their performance. Once suspicious activity is identified we can suspend affected services to investigate the cause of the issue. We will inform affected clients if services are compromised and keep them up-to-date with our efforts to remedy the situation.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Incidents should be reported via our online support pages. Updates to incident reports are provided via email as soon as an incident status changes. Users can track the status of their reports via their online support account.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £0 to £3,000 a unit a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
-
We offer a FREE subscription plan which provides basic open data publication functionality for up to three users.
You can also request a trial our PLUS subscription plan for 1 month which additionally includes unlimited data publishers, data APIs, map visualisation, data conversion and data stories.
Documents
- Pricing document
- Pricing document
- Skills Framework for the Information Age rate card
- Skills Framework for the Information Age rate card
- Terms and conditions document
- Terms and conditions document
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at steven.revill@urbantide.com.
Tell them what format you need. It will help if you say what assistive technology you use.