Deloitte offers a portfolio of Finance Software services. This includes core finance Enterprise Resource Planning (ERP) and Enterprise Performance Management (EPM). ERP solutions include core finance ledgers. EPM solutions include planning, budgeting, forecasting and reporting. Scope includes strategy, requirements, design, specification, software selection, implementation, testing, transition and post go-live services.
- Specialists in defence, health, justice, police, local government and transport
- Cloud-based project and programme management capability including PRINCE2 and ITIL
- Capability transfer, knowledge transfer and skills transfer available
- Expertise in reporting, analysis and analytics for effective management decisions
- Staff training and change management services also available
- Independent of software and hardware providers
- Templates, sample deliverables and accelerators available by function and discipline
- Services suitable for complex and large scale projects
- Phases include Vision, Plan, Design, Specify, Select, Build and Test
- Functional capability for planning, finance, HR, procurement and contract management
- Can deliver life cycle cost savings and value for money
- Secure, controlled and smooth transition
- One-stop-shop for portfolio of Finance software services
- Process re-design can be included
- BPSS and SC vetted staff available
- Flexible pricing and risk sharing available
- Milestone charging, resource charging or monthly charging available
- Re-usable templates and deliverables, accelerating delivery timescales
- Broad finance, solution and industry expertise to supplement client teams
£275 per person per day
- Education pricing available
0207 303 0913
|How the planning service works||
This service helps buyers effectively plan for SAP and Oracle cloud ERP Finance systems implementations. A clear vision and robust plans provide the foundation for successful delivery. Our SAP, Infor, and Oracle EVD cloud methodology, which provides a proven approach to delivering ERP cloud implementation, includes explicit project phases for Vision and Planning.
Establishing a clear vision is critical for a successful implementation, not only in terms of technical adoption and alignment with your cloud strategy but also organisational and process adoption. This will articulate the value that you are looking to add to your business aims and organisational structure.
The planning phase provides a detailed definition of project delivery including scope, structure, roles, work streams, risk management and delivery approach. This will include an appropriate testing approach and the management of vendors or specialists as required.
Key outputs from the planning service include: a vision statement and principles; project initiation documents; implementation project plan; resource plan; benefits realisation plan; and a change management plan.
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||
|Training service provided||Yes|
|How the training service works||
This service helps buyers train their users to operate the SAP, Infor, and Oracle cloud ERP software. Strong change management, including end user training, helps to embed the organisational and people change associated with cloud ERP implementations. Our EVD methodology, which provides a proven approach to delivering ERP cloud implementation, includes explicit project guidance on training.
Depending on the scope, training activities are likely to include establishing a training strategy, performing a Training Needs Analysis (TNA), designing training courses, enrolling participants and executing the training plans. The approach may include a combination of e-learning, classroom training, knowledge transfer and shadowing. The delivery of face to face training may be co-ordinated centrally or de-centralised by adopt a train-the-trainer approach.
Key outputs from the training service include: training strategy, TNAs, course materials and training plans.
|Training is tied to specific services||Yes|
|Services the training service works with||
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
This service helps buyers migrate to SAP, Info, and Oracle cloud ERP software. Successful setup and migration are essential components of a controlled implementation. Our SAP, Infor, and Oracle EVD cloud methodology, which provides a proven approach to delivering ERP cloud implementation, includes explicit project phases for Design, Build and Deliver.
Design activities include reviewing the SAP, Infor, and Oracle ERP Public sector ‘out-of-the-box’ accelerators and functionality available in the cloud, development of a functional design document which includes the impact on existing business processes, and establishing technical design components to enable the cloud solution to operate alongside existing applications and processes.
Build activities accelerated include the development of prototypes to demonstrate the design is in line with the client’s requirements. This supports the definition of the approach to change management and testing.
Deliver activities include the migration of data and execution of testing. This also includes the specific activities to cutover from one system to another, including end user training, to enable a smooth transition.
Key outputs from the planning service include business requirements, process designs, prototypes, test scripts, cutover plans and training materials.
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
This service provides buyers with quality assurance and performance testing that the ERP cloud implementation is delivered to a high quality outputs and supports ongoing assessment of risks associated with the programme. Given the complexity of cloud ERP programmes it is common to use third party support to provide support to internal quality assurance teams. Our EVD methodology, which provides a proven approach to delivering ERP cloud implementation, provides a basis for independent assurance across the full lifecycle of an ERP cloud implementation programme.
We are able to combine expertise from our audit and assurance practice alongside our implementation experience within our consulting business to provide high quality and risk focused assurance reviews. General assurance may be required to consider the status of the implementation programme, or more specific focus on key activities associated with the design, build, test or deployment activities. We are able to bring specialist skills in application security, segregation of duties, business process controls and project delivery techniques.
Typically, key outputs from the quality assurance and performance testing phase would be assurance reports with detailed recommendations to be taken forward by the project
|Security services type||
|Certified security testers||Yes|
|Security testing certifications||
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Support is provided for hosting and all SAP, Infor, and Oracle cloud based software solutions delivered to the buyer as part of this service - tailored during the planning stage.
Deloitte’s AMS support capabilities deploy a proven, process-centric approach based upon industry best practices cloud support models, including CMMI and ITIL-based service processes allowing us to use or integrate with the buyers IT Service Management Toolset and comply with the integration standards set by the buyer when integrating with the IT Service Management Toolset. We work with your existing processes and integrate our ITIL based processes so that we deliver a seamless AMS support organisation to the buyer.
The stated ITIL objective is to restore normal operations as quickly as possible with the least possible impact on either the business or the user, at a cost-effective price. This process handles incidents that occur during the support of the buyers service. The process includes Level 1, Level 2, and Level 3 Analyst, and requests routing, as well as the development and implementation cycles, which are handled in sub-processes.
The key IT Service Management toolset we use to deliver AMS email and ticketing services is Atlassian Jira which used by the buyer.
|Service constraints||Please consult our Service Definition document for further details.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Standard service ticket response times are as follow;
Priority 1 Severe - Within 30 minutes
Priority 2 Major - Within 2 hours
Priority 3 Moderate - Within 8 hours
Priority 4 Minor /Nominal - Within 24 hours
Priority 5 Enhancement / Change Requests 1 week
Standard times are Mon-Fri 9 am till 5 pm however this can be tailored up to 24*7 service availability as required by the buyer.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Support levels||We can offer different support levels based on the service requirement. We would agree this with the buyer at the time of order.|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||SAP, Oracle, Infor|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£275 per person per day|
|Discount for educational organisations||Yes|