eNlighten - Oracle Cloud Support for Oracle ERP, EPM and HCM
Providing full project lifecycle management to get your organisation on to an Oracle Cloud Software as a Service (SaaS) solution, including data migration, integration, testing and deployment. We will manage the process with you and provide support for forthcoming upgrades and security patches.
- Fast deployment in order to stand up rapid SaaS solution
- As Oracle ERP specialists our offerings can be tailored
- Bespoke solutions that cater for all organisations
- ERP & Procurement Fixed Service Offering
- Procurement & Expenses Implementation & Support
- Service Cloud Implementation & Support
- Eloqua Implementation & Support
- Sales Cloud Implementation & Support
- Fixed Service Offering reduces deployment time
- Planned phases reducing risk and controlling costs
- We manage the Cloud solution, you manage your business
- Take 1 module or Saas offering at a time
- Link Sales Cloud to ERP & Procurement
- Cutting edge Eloqua Marketing Cloud
- Service Cloud (formerly RightNow) for your helpdesk
£550 per person per day
- Education pricing available
Namos Solutions Ltd
0845 299 6220
|How the planning service works||
Namos will work with you to assess the feasibility of Oracle’s Cloud Offerings. The objective is to move at a pace you are comfortable with and discuss any areas you are unclear about or need further clarification.
Oracle Cloud Applications provides a modular approach allowing organisations to select individual Application Pillars, or the ERP Suite in its entirety. Oracle Cloud Applications multiple deployment options provide flexibility to tailor the solution to your needs. This flexibility allows customers to adopt a “big bang” or phased implementation approach depending on business needs or complexity.
Namos Solutions engage with your organisation at any level, whether just for advice or to larger engagements such as Scoping Studies, System Reviews, Planning and Future Road Mapping. Our team are experts in Programme, Project and Change Management, and have significant years of business and Oracle experience across a variety of industry sectors. We are happy to engage with our clients on engagements that range from a single day to many years, and provide our services as and when required by you, according to your budget and needs.
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||
|Training service provided||Yes|
|How the training service works||
Namos provides training on cloud software and services in a number of ways, depending on the customer and it's user needs.
Firstly, as part of the project we work WITH the customer to provide their Cloud solution, not just do it to them. In this way the customer is involved in all phases and has a better understanding of their system, how it is designed, configured and used. This process of Knowledge Transfer starts right at the beginning of the project between Namos and customer team members and continues throughout. The customer is then able to be relatively self-sufficient when supporting any issues post go-live, if they want to be, or at the very minimum have champions or superusers in the organisation for future planning and solution improvements.
Secondly, training of the testers and end users can be carried out in a variety of styles, including webinars, hands-on classroom sessions, or one to one depending on the number of trainees and the complexity of the module or area of learning.
Thirdly, we provide training specific to support teams who the customer may have in place internally who need to know how the system operates and how to resolve issues.
|Training is tied to specific services||Yes|
|Services the training service works with||
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
Namos Solutions engage with your organisation to ensure your transition to cloud services runs as smoothly as possible.
We will showcase the standard common Cloud processes for each module or area of need, so as to provide an early view of how your system will look and in so doing, determine where there are any areas that don't work for you.
The Namos team will work WITH you to complete the templates needed that provide the information required to configure the system, including items such as Chart of Accounts, Calendars, and Hierarchies.
These templates are then uploaded to the test system forming the basis of the main configuration, and are easily repeatable when needed for cutover to Live.
Data can be migrated from various sources (the volume and method will be agreed), or entered manually, so as to provide the customer with a view of their data running through the end to end processes based on the configuration in conference room pilots (CRPs).
Any issues are dealt with and reconfigured and retested to ensure suitable sign off prior to training and full UAT, and finally cutover to Production.
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
Namos provide rigorous testing of the solution prior to deployment, based on your test scenarios, so you are comfortable it works for your organisation and it's processes.
It starts though at the design and Conference Room Pilot phase where the system is configured and "played back" to you so you can see early on in the project any issues or gaps that need addressing. By attending to these asap, changes can be tested thoroughly through end to end testing including integration with other systems.
The Oracle SaaS solution by its very nature has been designed to facilitate best practise so core processes will work as a matter of course, and this also means future (currently twice yearly) upgrades will work seamlessly. However Namos work with you for each upgrade post go live to test your specific system, based on the test scenarios from the implementation project, so you only have to execute a minor UAT leaving you to manage your business not your system.
|Security services type||
|Ongoing support service||Yes|
|Types of service supported||Hosting or software provided by a third-party organisation|
|How the support service works||
Namos provides Managed Services support to cover all aspects of the Oracle Cloud solution, from Infrastructure (IaaS), Database (DbaaS), Platform (PaaS), to Applications in SaaS.
Unlike many Oracle Cloud system integrators, Namos run their own organisation on the products they support, so are ideally placed to support Oracle customers needs. Namos has to upgrade it's systems, as the customers do, and so we rigorously test our own, thereby already doing the ground work of testing our Managed Services customers as well. We will take your test scenarios to ensure your core processes will continue to work, meaning you'll only require to carry out a small amount of UAT before moving to Production, leaving you to manage your business, not your system.
Namos will provide access to a web based portal built and developed using Oracle Service Cloud and a helpdesk for phone calls and emails so your IT help desk can interact easily to report issues and monitor their progress.
Namos will work with yourselves and Oracle to manage all scheduled downtimes for the Production system, in order to ensure the process is agreed and followed by all parties for updates and new releases to be completed successfully.
Support models vary in the mix of base and call off support, and times required i.e. 8am-6pm weekdays is standard but 24/7 is available, as well as a mixture of on site or remote working.
Fixed Service Offerings for migration to Cloud SaaS are limited in scope and are available on request, as they are designed for a Single entity rapid implementation.
Configure customer specific organizations:
One Legal Entity
One Data Group
One Business Unit
Configure One Ref Data Set, Set Assignment
Configure One Enterprise
Configure and Load One Chart of Accounts
Configure One Asset Book (no tax book)
|Email or online ticketing support||Email or online ticketing|
|Support response times||This is dependent on the priority of the ticket|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||Co-browse oracle service functionality is available as standard.|
Namos services are constructed using a combination of Base Support (i.e. fixed cost) and a flexible Call-Off Time arrangement.
Namos offer our Clients the ultimate level of commercial flexibility by constructing a multi-dimensional matrix of:
Service Element (e.g. User Access)
eNlighten Process (e.g. Incident Management)
Commercial Approach (Base Support or Call-Off Time)
Pay per Use - the Client opts to pay a low monthly retainer fee for the core eNlighten service management framework. All work undertaken on Incident, Problems, Change Requests, etc. is then facilitated by way of Call-Off Time. This model is particularly attractive to customers who either: have an internal support capability and are engaging Namos as a 3rd line ‘insurance policy’; or where the Client has an expectation that call volumes will be low and therefore manageable under Call-Off Time
Predictable - Clients who require a predictable operational expenditure support model might opt for a Base Support offering which includes an unlimited number of Incidents / Problems; coupled with an anticipated catalogue of Service Requests. In this scenario, Call-Off Time would be used for change/enhancement work only – or may not even be required
A Service Account Manager is appointed. Pricing is variable on model and size.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Oracle Corporation Inc|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£550 per person per day|
|Discount for educational organisations||Yes|