Arcus Global Limited

Arcus Insight as a Service

Arcus Insight is a service allowing local government departments to unlock existing data to allow for comparisons within their department and across the organisation. This is facilitated through standardised data sets hosted on a data warehouse utilising a cloud based Business Intelligence tool facilitating effective and accurate decision making.

Features

  • Cloud Based Data Warehouse and Business Intelligence tool
  • Data Integration
  • Organisational Comparison
  • Centralised Data Warehouse
  • Standardised Data Formats
  • Unlimited Users
  • Dashboards and ability to create own visualisations
  • Search based Business Intelligence

Benefits

  • Ability to access unstructured data
  • Elastic storage and compute resources available on-demand
  • Allowing on-premise data to be securely available within the cloud
  • Allowing pan-orgainistion view of data
  • Centralised Data Warehouse opens up council wide comparison across departments
  • Allows like for like comparison of data
  • Unlimited end users of Business Intelligence tool
  • Real time intelligence
  • Data Driven Decision Making

Pricing

£30000 per user per month

Service documents

G-Cloud 9

783701213403146

Arcus Global Limited

Karen Humphreys

+44 (0)1223 781254

gcloud@arcusglobal.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to This service is complimentary to all Arcus software products, including but not limited to Digital Servcies Hub, CRM, Educate, Housing, Regulatory Services and Waste.
Cloud deployment model Public cloud
Service constraints Salesforce.com implements a release schedule of 3 major versions per-year, this is done outside of business hours and with a minimal five-minute disruption to Salesforce.com instances.
Significant new features are implemented on a continuous cycle of improvement along with scheduled maintenance of service and underlying systems. Maintenance events usually scheduled to occur outside normal hours-of-business (assumed 08:30-17:30). Details of Arcus release schedules available as part of on-boarding process.
Significant customisation possible subject to separate quotation. Customer-specific branding of software is included with a 12-month contract. Additional customisation features can be configured by the customer Arcus Global will then provide guidance.
System requirements
  • Arcus software just requires an computer with an internet connection.
  • Arcus software is supported by a range of internet browsers.
  • For all browsers, enable JavaScript, cookies
  • TLS 1.2. If TLS 1.2 isn’t available, enable TLS 1.1

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times depend on how critical the issue / question is: Critical <4 hrs, High <8 hrs, Medium <16 hrs, Low <40 hrs. These are intended for the purpose of guarantees related to Service Credits. The actual response time will generally be much faster.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Second and third line support is included in the price of the proposal. Telephone Support, Email/Ticket Support (24 / 7 web based support call logging), Remote Access Support and On-site Support. Standard support includes: Perpetual bug-fixes, Software updates to support all legislative changes, Assistance with customisation and reporting.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Arcus will provide training for all users. End user training is typically only half an hour. Administrator training is a full day course.
Service documentation Yes
Documentation formats Other
Other documentation formats
  • Online
  • PDF
End-of-contract data extraction There is no requirement for users to extract their data from this solution. The data in the soltuion is fed from a host system, i.e. Arcus Built Environment, where the data is held. At the end of the contract Arcus will remove access to the Business Intelligence tool and wipe and delete all AWS instances with data stored on them.
End-of-contract process N/A

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The salesforce1 app allows for users to access the platform from any mobile device enabling agile working practises to be achieved. The app is downloadable for free from various app stores. Limited off line capabilities are present allowing for data to be cached.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Arcus’s Software is built on the Salesforce Platform whom are committed to accessible solutions to all individuals. This includes working with assistive technology like speech recognition software and screen readers. Salesforce follows the recognized best practices of the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.
API No
Customisation available Yes
Description of customisation The Arcus solution enables virtually any kind of data rule to be defined and is customised through the system setup by various tools through the workflow functionality, and via formula fields.

Scaling

Scaling
Independence of resources The Arcus solution can scale infinitely through utilising a cloud hosted data warehouse

Analytics

Analytics
Service usage metrics Yes
Metrics types Arcus Software is built on the Salesforce platform and can take advantage of its standard reporting and dashboard functionality. This allows users to build their own individual reports that allow reports of different types to be built. Ranging from real-time snapshots through to yearly summaries.
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach N/A
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats Other
Other data export formats N/A
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the links below:

• Amazon EC2 SLA: http://aws.amazon.com/ec2-sla/
• Amazon S3 SLA: http://aws.amazon.com/s3-sla

Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.
Approach to resilience The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions. AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites. Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones.
Outage reporting Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Valid email is required which becomes the unique username, and a password reset email is sent to this address. This ensures that the email address is valid. User is then required to set a new password with a definable structure complexity - for example uppercase / lowercase plus a number.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach N/A
Information security policies and processes Arcus are ISO27001 accredited and have implemented internal processes that adhere to that standard. Arcus also implement an ITILv3 approach to support delivery that integrates with our security processes.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Arcus will maintain a change log of environmental controls and operate releases through our release manager.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Multiple tiers of vulnerability management. The Product Security team ensures the security of the system, consults with R&D teams and partners, and protects customer data. Cloud Security experts specialise in security research and innovative tool development. A ‘Rapid response’ team reacts to emerging threats as the last line of defence.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Records all login attempts: originating IP address, time and success/fail against each user account. Information can be extracted for analysis against organisational policies. Configurable settings: enforce logins from an approved IP range and/or at certain times of day, maximum session length and automatic account locking after x failed login attempts.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Standard incident management ensures that all recorded incidents are triaged and routed to the appropriate resolver groups and, where necessary, escalated. In specific cases it may be necessary to escalate incidents directly to the provider. We have a standard hand off process to ensure that end-to-end communication is maintained.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £30000 per user per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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