FusionExperience Ltd

BoxedComply - (Mid Tier) Compliance Management Service with Content

A Compliance and Security Management System (CMS) is how an organisation 'Trusts' its policies are improving; that customers or stakeholders are experiencing what they should; helps to learn about compliance experiences; ensures employees understand their responsibilities; aligns business processes with policies, that reviews assure corrective action; includes vulnerability shield technology.


  • Fully featured Compliance Management System (CMS)
  • Orientated entirely for smaller organisations or SME
  • 'My Tasks' acts as reminder or prompt to users
  • 'Search' accesses activities a user may want to initiate
  • In built authoring for content in any media type
  • Full revision history and versioning
  • Automated review cycles can be defined to avoid annual audits
  • Master Data lists can be added
  • Includes online and on-premise active ICT vulnerability shielding
  • Comments and feedback on policy effectiveness available


  • Simplified User Interface makes for rapid start up
  • Libraries pre -populated with subject specific text
  • Base is a proven platform and track record (100,000+ users)
  • No installation and minimal training
  • Unique Virtual Document structure fist SME ways of working
  • Browser based so has universal accessability
  • Transformation modelling handles the most complex of regimes
  • Reports can be adapted to specific purposes for regulators
  • Can integrate with other compliance regimes
  • Upgrade path to Mid Tier platform avoids disruptive migrations


£3500 per instance per quarter

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


FusionExperience Ltd

Kenneth Tombs

+44 (0)2070847500


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to BusinessOptix
Cloud deployment model Community cloud
Service constraints BoxedComply for SME is a fully featured and advanced CMS based on our Mid-Tier and Enterprise platforms.

This Service is at its best for upto 50 named users following smaller organisation ways of working. More advanced features such as the API, Federated ID, branding, higher security and similar are available in the Mid-Tier platform.
System requirements
  • Web browser
  • Internet Connectivity
  • Approval through a customer firewall for online support

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Four working hours normal UK day time.
User can manage status and priority of support tickets No
Phone support No
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Two levels of support are available through the Service Desk and are inclusive.

1st is usability and subject matter expertise, primarily through the LiveChat panel.

2nd is technical support initiated by the Service Desk on a user's behalf.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our process is to onboard a customer and then induct them into how the Service functions using a step by step learning approach based on Action Learning techniques.

Training requirements are minimal and mostly video clips as a resource.

Service Libraries are usually pre-populated with subject matter content as a starter.

There is no user documentation necessary to work with the platform.
Service documentation No
End-of-contract data extraction There are bulk downloads available from a customer account in all versions of PDF, MS Word, HTML, Image and process/workflow languages.

If requested the Service Desk will assist in making downloads available in a bulk format from non-customer accessible data.
End-of-contract process The customer agrees a closure date, upon which the service is suspended for one month. During which the service can be reinstated or accessed in an emergency situation.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 A
Accessibility testing None
Customisation available No


Independence of resources The private cloud is run entirely as a virtualised data centre and network.

Monitoring and Denial of Service capabilities are in operation.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Download via web browser direct to their desktop or device.

Common formats such as PDF, HTML, Excell, MS Word, Visio and many more are available.
Data export formats
  • CSV
  • Other
Other data export formats Most versions of PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • HTML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% There are no service level agreements for this Tier of Service.
Approach to resilience The data centre is designed for full redundancy including the localised network access points, as a G-Cloud recognised provider. The service is assessed to be BIL2xx standard across the Internet.
Outage reporting By email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels They are entirely separate networks accessible only from a physical location.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date December 2017
What the ISO/IEC 27001 doesn’t cover Covers the whole organisation and providers.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our security policies and practices are described in a special way, as Policy Texts within our ISO27001 ISMS. Currently we have over one hundred such Policy Texts covering clear desk policy to encryption and business continuity. Our Digital Trust regime reports to a Board Director.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our processes use ITIL as their guide and are implanted into our operations as a systemic level.

We carry out periodic security threat assessments and personal data impact assessments.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We use three layers for vulnerability assessment and risk.

We start with the periodic assessments and updates that our cloud and software providers supply as a strategic direction of travel. Then layer in reports from the smart-firewalls to give more tactical perspective, followed by infrastructure hardening and testing.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Based on our ISO27001 ISMS policies and practices, working with monitoring provided by our data centre and service managers.
Incident management type Supplier-defined controls
Incident management approach Within our ISMS we have processes and fact finding forms to enable the collection and collation of data from serious incidents.

Users report incidents to the Service Desk directly, who will assess and respond to an incident with suitable notifications or regulatory reporting for GDPR purposes.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3500 per instance per quarter
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully featured library is available for one month.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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