A Compliance and Security Management System (CMS) is how an organisation 'Trusts' its policies are improving; that customers or stakeholders are experiencing what they should; helps to learn about compliance experiences; ensures employees understand their responsibilities; aligns business processes with policies, that reviews assure corrective action; includes vulnerability shield technology.
- Fully featured Compliance Management System (CMS)
- Orientated entirely for smaller organisations or SME
- 'My Tasks' acts as reminder or prompt to users
- 'Search' accesses activities a user may want to initiate
- In built authoring for content in any media type
- Full revision history and versioning
- Automated review cycles can be defined to avoid annual audits
- Master Data lists can be added
- Includes online and on-premise active ICT vulnerability shielding
- Comments and feedback on policy effectiveness available
- Simplified User Interface makes for rapid start up
- Libraries pre -populated with subject specific text
- Base is a proven platform and track record (100,000+ users)
- No installation and minimal training
- Unique Virtual Document structure fist SME ways of working
- Browser based so has universal accessability
- Transformation modelling handles the most complex of regimes
- Reports can be adapted to specific purposes for regulators
- Can integrate with other compliance regimes
- Upgrade path to Mid Tier platform avoids disruptive migrations
£3500 per instance per quarter
- Education pricing available
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||BusinessOptix|
|Cloud deployment model||Community cloud|
BoxedComply for SME is a fully featured and advanced CMS based on our Mid-Tier and Enterprise platforms.
This Service is at its best for upto 50 named users following smaller organisation ways of working. More advanced features such as the API, Federated ID, branding, higher security and similar are available in the Mid-Tier platform.
|Email or online ticketing support||Email or online ticketing|
|Support response times||Four working hours normal UK day time.|
|User can manage status and priority of support tickets||No|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.0 A|
|Web chat accessibility testing||None|
|Onsite support||Yes, at extra cost|
Two levels of support are available through the Service Desk and are inclusive.
1st is usability and subject matter expertise, primarily through the LiveChat panel.
2nd is technical support initiated by the Service Desk on a user's behalf.
|Support available to third parties||Yes|
Onboarding and offboarding
Our process is to onboard a customer and then induct them into how the Service functions using a step by step learning approach based on Action Learning techniques.
Training requirements are minimal and mostly video clips as a resource.
Service Libraries are usually pre-populated with subject matter content as a starter.
There is no user documentation necessary to work with the platform.
|End-of-contract data extraction||
There are bulk downloads available from a customer account in all versions of PDF, MS Word, HTML, Image and process/workflow languages.
If requested the Service Desk will assist in making downloads available in a bulk format from non-customer accessible data.
|End-of-contract process||The customer agrees a closure date, upon which the service is suspended for one month. During which the service can be reinstated or accessed in an emergency situation.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||None|
|Accessibility standards||WCAG 2.0 A|
|Independence of resources||
The private cloud is run entirely as a virtualised data centre and network.
Monitoring and Denial of Service capabilities are in operation.
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
Download via web browser direct to their desktop or device.
Common formats such as PDF, HTML, Excell, MS Word, Visio and many more are available.
|Data export formats||
|Other data export formats||Most versions of PDF|
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||99.5% There are no service level agreements for this Tier of Service.|
|Approach to resilience||The data centre is designed for full redundancy including the localised network access points, as a G-Cloud recognised provider. The service is assessed to be BIL2xx standard across the Internet.|
|Outage reporting||By email alerts.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||They are entirely separate networks accessible only from a physical location.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||No audit information available|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||QMS|
|ISO/IEC 27001 accreditation date||December 2017|
|What the ISO/IEC 27001 doesn’t cover||Covers the whole organisation and providers.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Our security policies and practices are described in a special way, as Policy Texts within our ISO27001 ISMS. Currently we have over one hundred such Policy Texts covering clear desk policy to encryption and business continuity. Our Digital Trust regime reports to a Board Director.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Our processes use ITIL as their guide and are implanted into our operations as a systemic level.
We carry out periodic security threat assessments and personal data impact assessments.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
We use three layers for vulnerability assessment and risk.
We start with the periodic assessments and updates that our cloud and software providers supply as a strategic direction of travel. Then layer in reports from the smart-firewalls to give more tactical perspective, followed by infrastructure hardening and testing.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Based on our ISO27001 ISMS policies and practices, working with monitoring provided by our data centre and service managers.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Within our ISMS we have processes and fact finding forms to enable the collection and collation of data from serious incidents.
Users report incidents to the Service Desk directly, who will assess and respond to an incident with suitable notifications or regulatory reporting for GDPR purposes.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£3500 per instance per quarter|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Fully featured library is available for one month.|