UCNS Managed IT

UCNS - Cloud IT Migration Service

A comprehensive professional service permitting the customer to evaluate their strategy to Cloud. This includes current state analysis, business goals analysis, gap analysis and road map development. UCNS Managed IT are ISO 9001 (Quality), ISO 27001 (Security) and Cyber Essentials Plus accredited.

Features

  • Work with a professional, flexible and experienced team
  • ISO 9001 (quality) and ISO 27001 (security) for confidence
  • Cyber Essentials Plus for added peace of mind
  • Best of breed business ensuring vendor agnostic approach
  • Focuses on understanding and meeting evolving user needs
  • Adaptable and Flexible to Meet Project Needs and Situation
  • Cloud Migration, Cloud and Hybrid environments, Platform and Cloud based
  • Enterprise Architecture, Project Management and Governance
  • Service and Systems Integration
  • Software Support and Helpdesk

Benefits

  • Accredited to ISO 27001 - Information Security UKAS audited
  • Accredited to ISO 9001 - Quality Management UKAS audited
  • Accredited Cyber Essentials Plus for additional security
  • No single point of failure delivering greater service availability.
  • Approach Enables Engagements to Start Quickly with Immediate Impact
  • Utilises Best-Practice Methodologies to Deliver High-Quality Output
  • Specialist Skills from our Cloud Experts
  • Experts with Agile and ITIL Experience
  • Cost Benefits through Flexible Resourcing Model
  • Delivers Process and Performance Improvement

Pricing

£350 per person per day

  • Education pricing available

Service documents

G-Cloud 10

782794993288826

UCNS Managed IT

Khalid Hameed

0330 113 5000

dos@ucns.com

Planning

Planning
Planning service Yes
How the planning service works A comprehensive migration to the cloud strategy will be developed to suit the customer requirements and owned by UCNS Managed IT including;

Scope definition
Project plan
Implementation plan
Stakeholder KPIs
Criteria for success
QA Testing and Go Live training
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works All training for this service can be customised in partnership with the customer. We have a strong background in developing and delivering bespoke targeted training.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works This service will assists customers at both ends of the migration spectrum;

1) Those who have yet to make steps to cloud
2) Through that have services already in the cloud and are looking to relocate
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works UCNS Managed IT are an ISO 9001 certified business and operate to a comprehensive ITIL best practice. A comprehensive QA test plan will be developed to meet the customer requirements, or developed on their behalf depending on the level of involvement desired.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works A wide variety of cloud services are supported ranging from User management to Service management to general Helpdesk support.

Service scope

Service scope
Service constraints There are no service constraints - subject to SOW.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA levels are defined based on times and user priorities. For example, the standard response is within 30 minutes during typical/standard office hours, and within 60 minutes all other times. This is enhanced for Executive or Power users for faster mobilisation and response (15 minutes) but typically within minutes.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Support options include:
Standard support level; 9-5 M-F
Enhanced support level; 8-6 M-F
Premium support level; 24x7x365
Executive support additionally provides dedicated manager
Triage, Level 1, Level 2, Level 3 technical support as well as overflow only
Refer to pricing document/SFIA rate cards accordingly

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £350 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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