INTEGRATED COMPUTING & OFFICE NETWORKING LIMITED

Elecosoft IconSystem Projects & Properties Management System

Projects & Properties puts your building, property and project data into one secure, collaborative solution. Our secure controlled document management system improves efficiencies, in particular when your team members work across different disciplines. Keep control on properties, tracking surveys and registers and share information with every user, providing consistent information.

Features

  • Web based solution with Mobile Apps
  • Collaborative document management with Change management
  • Survey Reporting (Fire, Asbestos, Electrical)
  • Manage projects through a permissions structure
  • Custom Reporting and Notification
  • Project cost schedules
  • Property manager
  • Health & Safety Manuals
  • Project Spec Generator
  • Unlimited User Access

Benefits

  • Collaborate instantly on all Property and Projects published
  • Access information from Property Surveys to Project Schedules
  • Manage content on the move via browsers and mobile apps
  • Control supplier item specs for every facility across buildings
  • Ensure only the project team has access to project information
  • Track user activity with tasks, document and download history
  • Cross collaboration with internal and external users
  • Create custom reports for Projects and Properties
  • Create Projects across multiple properties and estates
  • Create Health & Safety manual across the estate and projects

Pricing

£8000 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 8 1 3 9 6 9 1 9 8 7 7 1 6 7

Contact

INTEGRATED COMPUTING & OFFICE NETWORKING LIMITED

Arjinder Gill

07376210119

gcloud.iconsystem@elecosoft.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Patching and planned maintenance windows are scheduled monthly overnight. The schedule is planned to create minimal disruption to clients systems. During the out of hours window some disruption may occur.
System requirements
Internet Access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support times are available on all core working days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is available via the IconSystem Help Desk.
Support level is provided Monday - Friday between 08:00 - 17:30 (excluding weekends and public holidays)
Each support level is discussed with clients to form individual SLA within the support time levels.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Elecosoft IconSystem Support Services team works closely with each and every client to manage a smooth onboarding and implementation plan from the creation and ongoing use of each system.

Our unique Project Management team begins the process in understanding clients requirements form key stakeholders to begin system architecture and data migration. We hold client workshops and guide each client through the implementation process on an individual basis.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Elecosoft IconSystem will work with the client to understand the data extraction that is required. As each client system carries different types of complex data, data extraction will be discussed with each client to determine any impacts on Intellectual Property Rights of the client and Elecosoft.
End-of-contract process
It is encouraged that prior to the end of contract to engage with Elecosoft IconSystem to understand the status and requirements of data extraction, the contract price does not include data extraction as each client system holds complex data and discussions will be required prior to onboarding processes for end of contract requirements.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Desktop web based and mobile has been optimised for device web enabled browsers
Service interface
No
API
Yes
What users can and can't do using the API
With your data securely stored in The IconSystem, we recognise the potential business benefits of linking with external software systems and therefore provide a RESTful API to enable such communication if required.

Via secure authentication mechanisms our API Endpoints are able to send and receive specified pieces of data to enable multiple software systems to operate seamlessly and securely according to your specific requirements.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
A detailed discussion of customisation can be held with each client. Each system is created to be client specific in terms of look and feel, there are also a set of unique customisation features that can be discussed in detail

Scaling

Independence of resources
Each client has their own website and database which means that there is no pollution from other client systems. Client data is logically segregated from that of other clients. Our infrastructure provider allows quick and flexible scaling of requirements.

Analytics

Service usage metrics
Yes
Metrics types
Customised metrics at a clients request
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Within the IconSystem there are a number of ways users can export the data. Users are able to export data in many formats including the ability to create reports to Excel files, export PDF and also CAD files.
Data export formats
  • CSV
  • Other
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9%, Service credits
Approach to resilience
Available on request.
Outage reporting
We use tools to monitor the uptime of our sites, notifications are sent via email upon outage detection. This is client specific.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Following each application for access via the IconSystem registration process Elecosoft will activate new Users by assigning a User’s permissions in line with the policy agreed with the Client and issuing the User’s elected password. Elecosoft will amend and remove such permissions in accordance with the Client’s request.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Data centre is strictly controlled and is accredited to ISO 27001.
Information security policies and processes
TBC

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are discussed as part of a product steering group
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We run regular internal vulnerability tests, both on our infrastructure and on our application. This includes automated and manual penetration testing. We are happy to facilitate client penetration testing on our site. Our Technical Team holds meetings and follows up on the results of these tests as required.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We maintain application monitoring, server monitoring and site uptime monitoring. All critical servers that run client sites are part of a redundancy set up (either HA or Active/Passive), this means that if one server is taken offline, clients are automatically directed to working servers on standby.
Incident management type
Supplier-defined controls
Incident management approach
All incidents and requests are to be directed to the Elecosoft IconSystem Helpdesk by telephone (telephone number on Application Logon page and Home page) or via the Application Feedback facility.

Elecosoft IconSystem will operate a two tier level of support: initial assistance will be provided where Faults can be diagnosed and/or responded to by the first level and will be referred to the second tier for further investigation where required.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8000 per licence per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free trial is provided on individual basis to determine requirements

Service documents

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