Check Point Capsule Cloud uses a cloud based security container to enforce your in-network security policy on laptops used outside of the corporate network. It delivers the protection of Check Point Software Blades using a cloud-based service, leveraging real-time protection against threats with ThreatCloud.
- A single policy for on premise and off premise laptops
- Logs viewed online or sent directly to centralized manager
- Real-time protection applied by directing traffic via secure tunnel
- Integrates with active directory for identity awareness.
- Client network aware able to disconnect inside the corporate LAN.
- Supported blades: IPS Application Control/URL Filtering
- Anti-Bot • Threat Emulation • VPN (IPSec)/Antivirus
- Extends corporate security policy to laptops
- Protects users outside the enterprise security perimeter
- Protects Windows and Mac laptops
- Prevents risk from viruses, bots, and malicious files and websites
- Maintain full visibility with a single management platform
- Consolidates all logs for full, centralized visibility and management
- Integrates seamlessly with your other Check Point deployments.
£1.08 per user per month
- Education pricing available
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
0161 837 7744
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||Currently only supports Windows and IOS laptops/machines|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Standard Support Customers have an SLA of 4 Hours for Severity 2,3,4 Questions and 30 Minutes for Severity 1 Questions.
Premium Support Customers have an SLA of 4 Hours for Severity 3,4 Questions, 2 Hours for Severity 2 and 30 Minutes for Severity 1 Questions.
Elite Support Customers have an SLA of 4 hours for Severity 3,4 Questions and 30 minutes for Severity 1,2 Questions .
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Customers can log into Check Point Web Chat via www.checkpoint.com, Then they would click support, support center and the underneath "Get Help" select Live Chat.|
|Web chat accessibility testing||N/a|
|Onsite support||Yes, at extra cost|
|Support levels||Check Point Standard Support: SLA 9x5 Buisness Day. Response Time Severity 1: 30 Minutes, Severity 2,3,4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes. Check Point Premium Support: SLA 7 x 24 Every Day. Response Time Severity 1: 30 Minutes, Severity 2,2 Hours and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes. Check Point Elite Support: SLA 7 x 24 Every Day. On Site Engineer for Critcal SRs Response Time Severity 1: 30 Minutes, Severity 2 30 minutes and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes. Check Point Diamond Support: SLA 7 x 24 Every Day. Designated Diamond Engineer Response Time Severity 1: 30 Minutes, Severity 2,3,4 based on level of support(Standard, Premium or Elite. Latest hotfixes yes, Major Upgrades and Enhancements Yes.|
|Support available to third parties||Yes|
Onboarding and offboarding
When you access the Cloud Portal for the first time, you must create a new account in the Create New Account area.
1. Enter a valid email address.
2. Enter a password you will use to log into the Cloud Portal.
3. Confirm the password.
4. Click Sign Up.
5. A confirmation email is sent to the address specified in step 1. Click Activate Account in the
The Cloud Portal opens in your browser and you can log in.
After log in, the Cloud Portal opens on the Overview tab. Use the:
• Overview tab to see the Capsule Cloud activity in your environment.
• Policy tab to set the policy for:
• URL Filtering
• Threat Prevention
• HTTPS Inspection
• Logs & Reports tab to see logs of user traffic and audit logs.
• Users & Groups tab to add and change settings for users that can access the Capsule Cloud.
|End-of-contract data extraction||It cannot be, it is securely erased|
|End-of-contract process||We securely erase your domain and restrict access to your portal, the encrypted portion of the cloud drives is unencrypted and opened back up. The original SaaS solution returns to normal|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||No|
|Accessibility standards||None or don’t know|
|Description of accessibility||If run as a standalone setup, access is available via the web interface from a URL that can be linked to your domain. It is also possible to register the cloud gateway as a standard device in an existing Check Point management appliance and utilise the same policy and logging as per the rest of the estate.|
|What users can and can't do using the API||Everything that can be done via the WebUI, see admin guide for full detail and commands.|
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||Users can customise the policy and security blades which are enforced to end/remote users. Web UI can be skinned and customised, and it is possible to interface via API|
|Independence of resources||The service is cloud hosted, therefore all backend resources are scalable to meet demand.|
|Service usage metrics||No|
|Supplier type||Reseller (no extras)|
|Organisation whose services are being resold||Checkpoint|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||They can export the policy that has been created, logs are also accessible via the cloud portal or can be sent to an on prem manager.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
There are two aspects of system availability:
1. Network uptime intent
- Check Point strives to provide service uptime that is equal or greater than 99.999% calculated per calendar month.
- System availability is calculated as ratio of total expected uptime per month minus reported downtime, with the exceptions for the below excused outages.
Note that uptime is not guaranteed or subject to credits.
- To insure latency that is less than 100ms.
- Measured between Capsule Cloud serving gateway and the end user.
Note that content download from the original content server is not included in the latency measurement.
|Approach to resilience||Cloud based infrastructure has physical resiliency, scaling and geographical resiliency built in.|
|Outage reporting||Yes, via https://status.checkpoint.com|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||AD integration|
|Access restrictions in management interfaces and support channels||Only the administrators will know the URL to access the management pane, and can restrict what users have access / logins to it. This is the same if managed centrally via the Smart Dashboard.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||For our internal processes we strive to meet the same level as ISO 27001, however do not seek accreditation|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Undisclosed|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Undisclosed|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Undisclosed|
|Incident management type||Supplier-defined controls|
|Incident management approach||Undisclosed|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£1.08 per user per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Interested parties can reach out to Check Point directly or via a supplier to initiate a free trial, from this free trial you will be able to integrate 25 users for up to 30 days.|