Healthy Buildings (Ireland) ltd t/a HBE

Bluezone Manager Incident Manager

Incident & Accident Manager allows you to quickly and accurately record all incidents from near misses to RIDDOR accidents and dangerous occurrences. Providing vital data to analyse trends and reduce incident rates, while cutting administrative time and tracking the progress from start to finish ensuring you meet all compliance requirements.

Features

  • Keep staff safe & reduce claims, costs, disruption from incidents
  • Benchmark and compare incident data
  • Manage corrective and preventative actions (CA/PA).
  • Accurate Data Capture via a mobile applicaton
  • Easy to use interface, ensuring key people have all facts

Benefits

  • • Real time incident and accident reporting via mobile app.
  • Staff submit an initial report, before authorised person reviews
  • • Easily add pictures, documents, actions or notes
  • • At a glance accident incident metrics and reporting.

Pricing

£99 to £10000 per instance per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

777867242231493

Healthy Buildings (Ireland) ltd t/a HBE

Carla Sheerin

028 3083 9033

bids@hberm.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to HBE Bluezone Manager is a modular based platform, each module can work as a stand alone solution or modules can be integrated.
Cloud deployment model Public cloud
Service constraints No constraints, available on all industry supported web browsers.

If any interruption to service is anticipated, notice by email will be provided 7 days prior to the release.
System requirements Any device with access to a web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times HBE Bluezone provide free 24-hour email support and will always respond within those 24 hours.

Our average response time is under 4 hours. Our Support Team prioritise items based on impact and will advise a response and resolution target within that time frame.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Accessible through our web support system.
Web chat accessibility testing None or don't know
Onsite support Yes, at extra cost
Support levels Email - 24 hour free email support.
Phone - Monday - Friday 9 - 5pm. Chargeable at £90+VAT per hour or part thereof.
Chat - Monday - Friday 9 - 5pm free.
On-site - Chargeable at £500 per day plus travel expenses.
Support is provided via a technical account manager.

Any requirements outside the standard support can be negotiated with HBE Bluezone.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started HBE Bluezone Manager is intuitive and easy to use, however HBE Bluezone provide onboarding through online (webinar style), onsite at your organisation and through user documentation and access to our knowledge base.

Training days are at your discretion and we will discuss a suitable training and delivery best suited to your needs.

Our onboarding and aftersales teams are committed in providing excellent support and customer service.

The 5 Steps in our onboarding are:
1. Introduction to your dedicated Customer Success Manager.
2. Understand the role Bluezone Manager will play in your organisation
3. Agree milestones and timelines for success.
4.Create Project Plan & Timeline and help you onboard successfully
5.Work with you to achieve the Key Performance Indicators identified and review.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction We provide you with tools inside Bluezone Manager to extract information in commonly used file formats such as Mircosoft Excel. HBE Bluezone can also provide clients with a JSON format export of all their data in the system within 28 days of contract termination.
End-of-contract process If the customer is not renewing they can extract their data via the tools provided or data extraction can be provided by HBE Bluezone.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All functionality can be accessed via both the mobile and desktop devices, as well as through native mobile applications for iOS and Android.
API Yes
What users can and can't do using the API HBE Bluzone's support team set up all API links and where specific client requirements not met, our development team will write an API. Access to API's are available upon request and can be discussed with our team.

For larger client's, setup with their own database, users will have the ability to make changes through their API.
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All users can access:

• the white-label interface for elearning courses and elearning certificates.
• bespoke induction programmes and courses can be developed for specific requirements.
• Standard configuration means users can manage users, access and manage roles and set customised alerts.
• Customised Reports
• Certain elements of the system can be white labelled as per Client’s needs.

Clients with their own database will have the ability to change all of the above and additionally alter terminology, enable or disable functionality, or present content in different ways.

Scaling

Scaling
Independence of resources Servers are monitored in real-time with alert notifications in place to advise if approaching threshold limits. Servers are reviewed regularly and are scalable. Application servers are load balanced.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics on system usage, activity and customer support interaction can be made available to our clients.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach We provide you with tools inside Bluezone Manager to extract information in commonly used file formats such as Excel, CSV or PDF

Bluezone offer a report area with pre-defined reports. Additional requirements for reporting can be discussed.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Microsoft Word
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • Microsoft Word

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We provide 99.5% availability of the service.
Approach to resilience Available on request.
Outage reporting Outages or service updates are conveyed via an email alert to registered users.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Currently users are authenticated by Username and Password, after being created by a super-user or a super-admin within the system.

Each module on the platform has multiple permissions which can be restricted by user, user role or module.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • All hosting providers are 27001 certified

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We work with certified suppliers (ISO/IEC 27001) and internally are aligned to ISO/IEC 27001 standards. We are advised by our third party security consultant on all matters of security with a view to the company becoming accredited in 2020.
Information security policies and processes HBE Bluezone places great importance on the confidentiality of, and the security arrangements for safeguarding all data but especially personal information. We are aligned to the security techniques outlined in ISO/IEC 27001:2013 and fully adhere to GDPR regulations.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All configuration and change is scheduled and coordinated through our release management team. A full specification is maintained and tracked through from development, QA to Live.
Vulnerability management type Supplier-defined controls
Vulnerability management approach HBE Bluezone have an ongoing and comprehensive vulnerability management process aligned to ISO 27001 controls, which allows us to capture and control threats. Patch solutions are deployed every 2 weeks or immediately if a critical response is required.
Protective monitoring type Supplier-defined controls
Protective monitoring approach HBE Bluezone use a variety of tools and techniques to monitor our platform and consult with R&D teams and cloud security experts to ensure a proactive security approach. Patch solutions are deployed every 2 weeks or immediately if a critical response is required.
Incident management type Supplier-defined controls
Incident management approach Clients can report incidents to our support team via email or telephone. Our support team are trained inline with our Information Security Policy and incident management process to identify and escalate incidents as required. Incident reports are provided as per this process.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £99 to £10000 per instance per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Once an opportunity has progressed to a point of preferred supplier appointment. HBE Bluezone will offer a 30 day free trial. This allows for the client to run on a live environment for up to 30 days with the modules they have agreed to purchase.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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