Bluezone Manager Incident Manager
Incident & Accident Manager allows you to quickly and accurately record all incidents from near misses to RIDDOR accidents and dangerous occurrences. Providing vital data to analyse trends and reduce incident rates, while cutting administrative time and tracking the progress from start to finish ensuring you meet all compliance requirements.
- Keep staff safe & reduce claims, costs, disruption from incidents
- Benchmark and compare incident data
- Manage corrective and preventative actions (CA/PA).
- Accurate Data Capture via a mobile applicaton
- Easy to use interface, ensuring key people have all facts
- • Real time incident and accident reporting via mobile app.
- Staff submit an initial report, before authorised person reviews
- • Easily add pictures, documents, actions or notes
- • At a glance accident incident metrics and reporting.
£99 to £10000 per instance per month
- Education pricing available
- Free trial available
Healthy Buildings (Ireland) ltd t/a HBE
028 3083 9033
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||HBE Bluezone Manager is a modular based platform, each module can work as a stand alone solution or modules can be integrated.|
|Cloud deployment model||Public cloud|
No constraints, available on all industry supported web browsers.
If any interruption to service is anticipated, notice by email will be provided 7 days prior to the release.
|System requirements||Any device with access to a web browser|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
HBE Bluezone provide free 24-hour email support and will always respond within those 24 hours.
Our average response time is under 4 hours. Our Support Team prioritise items based on impact and will advise a response and resolution target within that time frame.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Accessible through our web support system.|
|Web chat accessibility testing||None or don't know|
|Onsite support||Yes, at extra cost|
Email - 24 hour free email support.
Phone - Monday - Friday 9 - 5pm. Chargeable at £90+VAT per hour or part thereof.
Chat - Monday - Friday 9 - 5pm free.
On-site - Chargeable at £500 per day plus travel expenses.
Support is provided via a technical account manager.
Any requirements outside the standard support can be negotiated with HBE Bluezone.
|Support available to third parties||Yes|
Onboarding and offboarding
HBE Bluezone Manager is intuitive and easy to use, however HBE Bluezone provide onboarding through online (webinar style), onsite at your organisation and through user documentation and access to our knowledge base.
Training days are at your discretion and we will discuss a suitable training and delivery best suited to your needs.
Our onboarding and aftersales teams are committed in providing excellent support and customer service.
The 5 Steps in our onboarding are:
1. Introduction to your dedicated Customer Success Manager.
2. Understand the role Bluezone Manager will play in your organisation
3. Agree milestones and timelines for success.
4.Create Project Plan & Timeline and help you onboard successfully
5.Work with you to achieve the Key Performance Indicators identified and review.
|End-of-contract data extraction||We provide you with tools inside Bluezone Manager to extract information in commonly used file formats such as Mircosoft Excel. HBE Bluezone can also provide clients with a JSON format export of all their data in the system within 28 days of contract termination.|
|End-of-contract process||If the customer is not renewing they can extract their data via the tools provided or data extraction can be provided by HBE Bluezone.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||All functionality can be accessed via both the mobile and desktop devices, as well as through native mobile applications for iOS and Android.|
|What users can and can't do using the API||
HBE Bluzone's support team set up all API links and where specific client requirements not met, our development team will write an API. Access to API's are available upon request and can be discussed with our team.
For larger client's, setup with their own database, users will have the ability to make changes through their API.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
All users can access:
• the white-label interface for elearning courses and elearning certificates.
• bespoke induction programmes and courses can be developed for specific requirements.
• Standard configuration means users can manage users, access and manage roles and set customised alerts.
• Customised Reports
• Certain elements of the system can be white labelled as per Client’s needs.
Clients with their own database will have the ability to change all of the above and additionally alter terminology, enable or disable functionality, or present content in different ways.
|Independence of resources||Servers are monitored in real-time with alert notifications in place to advise if approaching threshold limits. Servers are reviewed regularly and are scalable. Application servers are load balanced.|
|Service usage metrics||Yes|
|Metrics types||Metrics on system usage, activity and customer support interaction can be made available to our clients.|
|Reporting types||Reports on request|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||No|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
We provide you with tools inside Bluezone Manager to extract information in commonly used file formats such as Excel, CSV or PDF
Bluezone offer a report area with pre-defined reports. Additional requirements for reporting can be discussed.
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||Legacy SSL and TLS (under version 1.2)|
|Data protection within supplier network||Legacy SSL and TLS (under version 1.2)|
Availability and resilience
|Guaranteed availability||We provide 99.5% availability of the service.|
|Approach to resilience||Available on request.|
|Outage reporting||Outages or service updates are conveyed via an email alert to registered users.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||
Currently users are authenticated by Username and Password, after being created by a super-user or a super-admin within the system.
Each module on the platform has multiple permissions which can be restricted by user, user role or module.
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||We work with certified suppliers (ISO/IEC 27001) and internally are aligned to ISO/IEC 27001 standards. We are advised by our third party security consultant on all matters of security with a view to the company becoming accredited in 2020.|
|Information security policies and processes||HBE Bluezone places great importance on the confidentiality of, and the security arrangements for safeguarding all data but especially personal information. We are aligned to the security techniques outlined in ISO/IEC 27001:2013 and fully adhere to GDPR regulations.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||All configuration and change is scheduled and coordinated through our release management team. A full specification is maintained and tracked through from development, QA to Live.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||HBE Bluezone have an ongoing and comprehensive vulnerability management process aligned to ISO 27001 controls, which allows us to capture and control threats. Patch solutions are deployed every 2 weeks or immediately if a critical response is required.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||HBE Bluezone use a variety of tools and techniques to monitor our platform and consult with R&D teams and cloud security experts to ensure a proactive security approach. Patch solutions are deployed every 2 weeks or immediately if a critical response is required.|
|Incident management type||Supplier-defined controls|
|Incident management approach||Clients can report incidents to our support team via email or telephone. Our support team are trained inline with our Information Security Policy and incident management process to identify and escalate incidents as required. Incident reports are provided as per this process.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£99 to £10000 per instance per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Once an opportunity has progressed to a point of preferred supplier appointment. HBE Bluezone will offer a 30 day free trial. This allows for the client to run on a live environment for up to 30 days with the modules they have agreed to purchase.|