Triad Group Plc

LiveTiles: Workplace Solution

Rapidly configures and deploys new personalised cloud-based workplace experiences with your users through drag and drop design, inbuilt artificial intelligence, data insight and task automation. Create a one stop interface that builds on Office 365 and SharePoint Online through the use of a library of prebuild components called tiles.


  • User experience led and no code configuration and deployment
  • Simple drag and drop design tools to customise your experience
  • Modern AI driven intelligent environment to access and share information
  • Intelligent assistants automate repetitive tasks with bots
  • Easily incorporate social network and business applications
  • Supports continuous improvements based on site wide metrics
  • Real-time feedback on user behaviour helps support change decisions
  • Integrates and create sites on SharePoint and Office 365
  • Easily create chatbots to discover and surface content
  • Drag and drop no-code bot builder


  • Preconfigured tile templates expedites delivery and reduces implementation time
  • Intuitive user-friendly design experience
  • Reduces dependence on IT support teams
  • Reduce complexity in working with your existing applications
  • Customised styling to incorporate your branding
  • A responsive, mobile-friendly user experience
  • Build on investments made in SharePoint
  • Underpinned by Microsoft’s tier 1 cloud services
  • Centralised workforce management solution streamlines processes and improves productivity
  • Enables rapid design and build of a functional intelligent workplace


£11739.00 per instance per year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

7 7 7 6 9 9 5 2 5 9 4 2 5 6 1


Triad Group Plc

Adrian Leer

+44 (0) 1908 278450

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The service is an extension to the Office 365, SharePoint and Azure platforms. Depending on your requirement and any existing investment you have made, the target environment can be either of these platforms. We will deploy to your existing environment or create a new Microsoft environment for you.
Cloud deployment model
Public cloud
Service constraints
The service depends on Microsoft Office 365 and the associated terms and conditions of that service.
System requirements
  • Office 365 Licenses required
  • SharePoint Online (Office 365)
  • SharePoint App Catalog configured in Office 365 tenant
  • Allow Custom Scripting via the Office 365 Administration Centre

User support

Email or online ticketing support
Email or online ticketing
Support response times
During on-boarding all email queries will be acknowledged immediately, and a response provided as soon as practical during office hours Monday to Friday. Response times to questions will be tailored to meet client requirements once LiveTiles has been deployed.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Support levels
Triad will assign a single point of contact to administer support requests so that an experienced support engineer can be assigned to assist you at the earliest opportunity. Support engineers, with experience in LiveTiles and SharePoint, will take ownership and work with you to resolve issues and provide guidance. We recognise that clients have different support needs so we can tailor our service to fit best with your ways of working during an engagement and on an on-going basis. Our on-going support model provides clients with access to engineers that are already familiar with their cloud environment so they can resolve problems quickly and provide relevant advice and guidance. Support costs only apply to the engineers and not to administrative account management.

Triad’s support service provides 1st line support to triage and identify if the issues is with LiveTiles or Office 365. Any confirmed LiveTiles bugs identified will be raised with LiveTiles and tracked through to resolution.
Support available to third parties

Onboarding and offboarding

Getting started
Our onboarding services helps you configure and deploy the LiveTile solution into your environment in a way that fits best with you. We work alongside your users to show them how easy it is to use LiveTiles and to support initial implementation. The aim is to enable your users to be self sufficient in using LiveTiles. Where advanced customisation is needed, we will lead this activities to capute the user needs and provided a custom tile template that you can reused for other customisations.

Services include:
• End user and service team onsite training
• Remote video and screen sharing training
• LiveTiles set-up
• Service configuration to meet user needs
• Initial user set-up
• Migration
• Asset creation
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Open Office XML (ISO/IEC 29500, ECMA 376)
  • All formats which are compatible with Microsoft Office 365
End-of-contract data extraction
We will assist in the extraction of data to a non-proprietary format and/or provide a full data migration service in collaboration with the buyers new service provider.
End-of-contract process
No off boarding of content is required as all content is stored in your environment. At the end of the contract for the licensing of LiveTiles you will be not be able modify any pages/screens created with LiveTiles.

Triad can provide additional consultancy, on a time and materials basis, to help plan specific off boarding activities to support transition to replacement service.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Differences between the mobile and desktop service
The LiveTiles service presents a single view that is responsive to the device or browser being used to deliver a good user experience. The only difference is that the configuration and design webpages are intended to be used on device with large screen sizes.
Service interface
Description of service interface
The service is based on prebuilt components called 'tiles' that are manipulated via a visual drag and drop designer to build new data led intranets and dashboards. LiveTiles offers numerous API integrations enabling you to connect with 3rd party services you have an account for.
Accessibility standards
None or don’t know
Description of accessibility
LiveTiles fully supports the configuration of compliant WCAG 2.0, Level AA services.
Accessibility testing
What users can and can't do using the API
LiveTiles provide over 70+ prebuilt 'tiles' with drag and drop configuration. The API underpinning these allow integration with the Microsoft Azure and Office 365 services. Configuration is achieved using a no code approach. Advanced customisation is possible via a code snippet tile that allows JavaScript and CSS to be used.
API documentation
API sandbox or test environment
Customisation available
Description of customisation
The system is fully customisable. Part of the service will be to help customers customise LiveTiles to fit their business needs.


Independence of resources
This is covered by the underlying platform i.e. Office 365 handles the load as LiveTiles simply saves native SharePoint pages along with a few external scripts that we provide via the Azure CDN. The core LiveTiles capability runs on top of Microsoft Office 365 and inherits the underlying service performance / scalability put in place by Microsoft. Additional LiveTiles resources are loaded from a Microsoft CDN (content delivery network) and inherit the Microsoft provided scalability of the network.


Service usage metrics
Metrics types
Service metrics are built-in to the LiveTiles service. This is provided via the LiveTiles Intelligence capability that shows user metrics against a page as well as the interaction on the page.
Reporting types
Real-time dashboards


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
All data is stored within Office 365 and is protected at rest by the configuration of the Office 365 service you have. The encryption technologies are BitLocker and Distributed Key Manager (DKM) in Microsoft datacentres and you Customer Key for Office 365.
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
LiveTiles relies on SharePoint for hosting of data. All user data is held within their Office 365 tenant and can be extracted by following the guidance from Microsoft or existing company self-service data extraction policies and procedures. If required Triad can assist with data extraction with extraction using automated scripts and utilities.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Native unaltered format of all document types stored.
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Open Office XML (ISO/IEC 29500, ECMA 376)

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
LiveTiles inherits the underling SLA from the parent platform - Office 365. Where a service outage is the direct cause of LiveTiles (vs. the underlying Office 365 platform), then LiveTiles will extend the subscription period by the amount of time realised during the outage.
Approach to resilience
LiveTiles benefits from the underlying built-in resilience and recoverability of the Office 365 platform. Full details on this are published on the Microsoft Office 365 Trust Centre web site.
Outage reporting
This can be reported on the Office 365 service health status dashboard.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Other
Other user authentication
LiveTiles uses your existing Office 365 authentication service to access the service. Some features e.g. LiveTiles Bots require the Office 365 tenant administrator perform a one-time consent on behalf of all users to enable full access to calendars, contacts, files, mail etc. Tiles that integrate with 3rd party services which are configured as single authenticate instances using the OAuth2 standard.
Access restrictions in management interfaces and support channels
LiveTiles uses the underlying Office 365 platform and SharePoint Admin Centre to apply restrictions. Tile visibility can be restricted to specific groups of users via the Advanced tab of a tiles settings.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • Cyber Essentials
  • ISO 9001:2015

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials. IASME Governance .
Information security policies and processes
Cyber Essentials and Microsoft processes as outlined in the Microsoft Office 365 Trust Centre.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Aligned to ITIL standards
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
LiveTiles buildson Office 365 and SharePoint Online. Vulnerability management is provided by the underlying Microsoft platform. Details can be found in the Microsoft Office 365 Trust Centre
Protective monitoring type
Protective monitoring approach
LiveTiles buildson Office 365 and SharePoint Online. Proactive monitoring is provided by the underlying Microsoft platform. Details can be found in the Microsoft Office 365 Trust Centre
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
LiveTiles buildson Office 365 and SharePoint Online. Incident management is provided by the underlying Microsoft service. Details can be found in the Microsoft Office 365 Trust Centre

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£11739.00 per instance per year
Discount for educational organisations
Free trial available
Description of free trial
14 day LiveTiles hosted trail where we will show how to use LiveTiles Design and where you can experiment safely in a demo environment at your own pace.

Service documents

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