Asckey Data Services Ltd

fmfirst® Hard & Soft Facilities Management Software

fmfirst® is a suite of cloud-based, mobile software designed to aid with the demands of modern estates and facilities management.

Ranging from Computer-Aided Facilities Management Software (CAFM) and Cleaning Audit management to Survey and PLACE mobile, they are each designed to increase productivity, reduce costs and assist with compliance.

Features

  • Real time reporting capability via extensive report library
  • Contains full asset management module
  • PPM, Asset and SLA management as standard
  • ISO 9001 and ISO 27001 accredited quality standards
  • Integrates with SFG20 scheduling platform
  • Fully mobile compliant, iOS, Android and Windows
  • Compliant to National Cleaning Standards 2007 and PAS 5748
  • 'Design your Own' survey capability
  • Eliminates 'paper' element of NHS Place assessment

Benefits

  • Quickly manage tasking activity on the move
  • Extensive reporting capabilities provide comprehensive management overview
  • Cloud environment supported by ISO 27001, Tier 3 data centre
  • Enables compliance with National Cleaning standards
  • Supported by full time, permanently staffed help desk
  • 99.95% average service availability provides operational assurance
  • Off-line working capability ensure maximum productivity and eliminate delays

Pricing

£212 per licence per year

Service documents

G-Cloud 10

775824720061726

Asckey Data Services Ltd

Bernard Hill

0845 270 7747

sales@asckey.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Locally hosted versions of estates software
Cloud deployment model Private cloud
Service constraints Planned maintenance arrangements
System requirements Need to discuss implementation and training requrements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA statement
Only Monday - Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our support provision is available by 'phone or email Mon-Fri and is staffed by fully trained personnel familiar with our applications.

Our standard support offering is via a Telephone Support Contract which starts at £495.00 for a 5 hour contract. This can be used for priority access to a support team member.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training and implementation are both provided. These are designed to meet the individual requirements of each client. On line user documentation is provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All applications have comprehensive reporting functions through which users can extract data. Asckey can also provide .csv or SQL based data extracts.
End-of-contract process There are no additional end of contract costs other than potential data extracts as described elsewhere

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Fmfirst estates has both desk top and tablet operational requirements whereas cleaning, survey and Place Mobile are designed for tablet use
Accessibility standards WCAG 2.0 AAA
Accessibility testing Industry standards
API No
Customisation available No

Scaling

Scaling
Independence of resources All systems are hosted in a Tier 3 data centre with access to resources far in excess of that required by the applications.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach All modules have comprehensive reporting tools which can be used to export data at any time. Alternatively Asckey can provide .csv or SQL data extracts,
Data export formats CSV
Data import formats Other
Other data import formats Spreadsheet upload

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our average availability figures for the past 5 years stands at 99.95% . The remaining % is explained primarily by pre-arranged system maintenance.

Please see attached system SLA
Approach to resilience Our data-centre is rated at Tier 3.

Key elements are

99.982% uptime (Tier 3 uptime)
No more than 1.6 hours of downtime per year
N+1 fault tolerant providing at least 72 hour power outage protection
Outage reporting Telephone
Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels All access processes are managed in accordance with our ISO27001 processes which are independently audited annually.

Internal access processes are designed to allow access on a 'need to' only basis with internal system controls enforcing these restrictions
Access restriction testing frequency At least once a year
Management access authentication
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 IMS Resiliance Ltd
ISO/IEC 27001 accreditation date 07/10/2016
What the ISO/IEC 27001 doesn’t cover None
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001:2013

Our processes are Commercial in Confidence
Please enclosed Statement of Applicability

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All processes are managed in accordance with our ISO27001 processes which are independently audited annually.

Please see attached Statement of Applicability
Vulnerability management type Supplier-defined controls
Vulnerability management approach All processes are managed in accordance with our ISO27001 processes which are independently audited annually.

Please see attached Statement of Applicability
Protective monitoring type Supplier-defined controls
Protective monitoring approach All processes are managed in accordance with our ISO27001 processes which are independently audited annually.

Please see attached Statement of Applicability
Incident management type Supplier-defined controls
Incident management approach All processes are managed in accordance with our ISO27001 processes which are independently audited annually.

Please see attached Statement of Applicability

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)

Pricing

Pricing
Price £212 per licence per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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