Tricostar Software Ltd

Data Discovery, Classification and Remediation from MinerEye

Our complete data discovery tool autonomously and intelligently uncovers the otherwise undiscovered, wherever it resides. It helps to enforce GDPR and security policies, identifies potential insider threats, alerts you to vulnerabilities, and manages and reclassifies your data – no matter where it resides.

Features

• Monitors endpoints, repositories, databases and cloud services
• Advanced comprehensive algorithms extract content to categorize data
• In built search provides content aware information
• In built search provides a real time risk overview
• Instant alerts to security or compliance violations
• All common file formats are supported
• All common databases are supported
• All common cloud services are supported
• Integrates with many SIEM, DLP classification tools

Benefits

• Profiles and matches data patterns using only bytes of file
• Auto Classify and track all unstructured sensitive data anywhere
• Detect outlier and abnormal data behavior
• Ability to scan large amounts of data
• Lower OPEX by leveraging machine learning to eliminate rules
• Limit personal data collection storage and usage to relevant data
• Reports on sharing violation without compromising personal information
• Trigger Data Protection system with similar data locations report
• Simplifies Data Subject Access Requests
• Interpretative AI identifies non classified documents and applies classification

£10,000 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.lawler@tricostar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

774836480924487

Contact

James Lawler
0333 220 5081
james.lawler@tricostar.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: There are no known use constraints
• System requirements:
  • MinerEye is shipped and deployed as distributed micro services
  • Requires a dedicated virtual machine and MinerEye licences

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normally within 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support Availability: 365/24/7 Standard support response times: • Response time for severity 1 (critical) issue: 1 hour • Response time for Severity 2 (high) issue: 2 hours • Response time for severity 3 (medium) issue: 1 business day • Response time for severity 4 (normal) issue: 2 business days
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite and Remote Training available, as well as all applicable documentation.; ; Implementation is simple (and takes man hours as opposed to man days/weeks) and all can be done remotely.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data and scan results can be downloaded
• End-of-contract process: Contract is based on annual subscription that can be extended.

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: MinerEye provides a service interface that works with all the standard major browsers providing both textual and graphical information.
• Accessibility standards: None or don’t know
• Description of accessibility: Accessibility is largely defied by accessibility tools specific to the browser used
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: APIs to Threat Intelligence Systems, Orchestration Systems and Policy Enforcement Systems
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can configure search to reflect their unique geographical security and standards protocols

Scaling

• Independence of resources: It is provided on a dedicated client virtual server

Analytics

• Service usage metrics: Yes
• Metrics types: Through user interface
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: MinerEye

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: It is based on the customer protection policy
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CSV files
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Document samples (any text-based document)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: MinerEye is deployed on the customer network
• Data protection within supplier network: Other
• Other protection within supplier network: N/a as MinerEye is deployed on the customer network.

Availability and resilience

• Guaranteed availability: Azure guarantee that Apps running in a customer subscription will be available 99.95% of the time Service Credit Monthly Uptime Percentage Service Credit < 99.95% is 10%: < 99% is 25% For full SLA see: https://azure.microsoft.com/en-us/support/legal/sla/app-service/v1_4/
• Approach to resilience: Regional pairs are enabled by default in Windows Azure Storage, helping to ensue that applications are resilient during data centre failures. In regional pairing, Azure asynchronously replicates data from a primary location to a secondary location within the same region. An Azure region is an area within a geography containing one or more data centres.
• Outage reporting: We receive information from Azure via our Dashboard and pass information to our clients via email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Group Policy for managing users and computers • Does not have Organizational Units. It is a flat organizational structure • There are no forests or trusts. Federation is used to allow outside of boundary authentication and authorization
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 24/04/2019 and accredited annually
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 20/06/2017
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: Any system not hosted on Microsoft Azure.
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Scheduled reviews of security controls and reporting within the team and to management of results. Security Director ensures all policies are followed and regular training given to team members

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All software is version controlled within a repository for distributed version control and source code management. Test cycles include System, Unit, Integration and OWASP check list
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Number of methods are used to monitor and assess threats: 1. Alert notifications are sent by Azure to our support team where irregular activity has been detected e.g. unusual IP address - 2. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted 3. Security patches are automatically applied by Azure 4. Azure provides information regarding unknown IP addresses 5. Failed access attempts are tracked by the software and alerted to the support team where an unusual number of attempts are detected
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: A number of methods are used to monitor and assess threats: 1. Audit trail of IP addresses that have accessed the service are tracked and checked weekly by our support team unless Azure has sent an interim alert 2. User activity is tracked by the system in both database per user events and also in audit logs - checked weekly 3. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted 4. Immediate response on detection of issue
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management is by the following workflow: 1. Detection and recording 2. Classification, initial support and communication to management & client 3. Investigation and initial diagnosis and communication to management & client 4. Resolution and Recovery and communication to management & client 5. Escalation if not resolved and communication to management & client 6. 7. Closure once incident has been deemed to have been resolved and communication to management & client

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £10,000 a unit a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.lawler@tricostar.com. Tell them what format you need. It will help if you say what assistive technology you use.