CloudCoCo Limited

Office 365 Enterprise E5 Suite

E3 (Office apps and Exchange, Skype for Business, IM, voicemail, video dial-in conferencing, SharePoint collaboration and team sites, OneDrive, Yammer, enterprise social networking, Encryption, DLP, Rights Management) plus Phone System call management, PSTN-Conferencing, Business Intelligence, PowerBI-Pro, Delve Analytics, Personal-Org Analytics, Advanced Threat Protection, Advanced Security Management, Customer Lockbox, Advanced eDiscovery.

Features

  • Microsoft Office ProPlus Suite, Office Online and Mobile Office Apps.
  • Office on PCs, Macs, Windows, iOS Android tablets and phones.
  • Unlimited storage for Email, calendaring, contacts and anti-virus
  • Ediscovery, archive, legal hold, data leakage protection (DLP).
  • Advanced compliance tools, including rights management services and information protection.
  • IM, voice-video web-conferencing.
  • 1Tb of personal file storage and business intelligence analytics.
  • Sync email, calendars contacts and content for offline access.
  • Team sites 10Gb baseline storage plus 0.5Gb per user pooled.
  • PBX call management, audio conference dial-in and corporate social network.

Benefits

  • Use business email through a familiar Outlook experience.
  • Accomplish more faster with a modern collaboration workplace.
  • Share files and co-author documents with team and full Office.
  • Increase employee engagement with a corporate social network.
  • Professional digital story telling with Sway.
  • Access information from virtually anywhere and any device.
  • Move to cloud with easy management and task automation.
  • Host online meetings with audio, HD video and web conferencing.
  • Collaborate using instant messaging, voice calls, video conferences with dial-in.
  • Move PBX call management to the cloud.

Pricing

£25.59 per user per month

Service documents

Framework

G-Cloud 11

Service ID

7 7 4 0 0 5 0 3 6 4 0 6 3 2 8

Contact

CloudCoCo Limited

Peter Nailer

03334559885

coco@cloudcoco.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Our Service Descriptions are available at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx and https://docs.microsoft.com/en-gb/microsoft-365/enterprise/services-overview
System requirements
  • Computer and processor 1.6 gigahertz (GHz) or faster, 2-core.
  • Professional Plus: 2.0 GHz or greater for Skype for Business
  • Memory 4 GB RAM; 2 GB RAM (32-bit)
  • Hard disk 4.0 GB of available disk space
  • Display 1280 x 768 screen resolution
  • Graphics Graphics hardware acceleration requires DirectX 9 or later
  • Windows 10 SAC, Windows Server 2019
  • Microsoft Edge, Internet Explorer, Chrome, or Firefox.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical: Available 24/7, response in 1 hour. High: 24/7 next day for Enterprise. See also https://products.office.com/en-us/business/office-365-for-business-support-options
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels Premier Support is available at further cost. https://www.microsoft.com/en-us/microsoftservices/support.aspx
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started https://docs.microsoft.com/en-us/office365/enterprise/

https://support.office.com/en-gb/article/office-365-admin-and-it-pro-courses-68cc9b95-0bdc-491e-a81f-ee70b3ec63c5?wt.mc_id=otc_home&ui=en-US&rs=en-GB&ad=GB - training information

The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction M365 onboarding and offboarding documentation is available publicly online. The website with all documentation is available across all browsers and should work with all accessibility software/options that are commonly utilised for web browsing.  https://docs.microsoft.com/en-gb/
End-of-contract process Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its date. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452
Service interface Yes
Description of service interface Please see https://products.office.com/en-gb/business/office-365-administration
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have theenterprise Disability Answer Desk (eDAD). See https://www.microsoft.com/en-us/accessibility/
API Yes
What users can and can't do using the API The full API details are available online at dev.office.com
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Please see https://technet.microsoft.com/en-us/office/dn788774.aspx

Scaling

Scaling
Independence of resources One of the primary benefits of cloud computing is concept of a shared, common infrastructure across numerous customers simultaneously, leading to economies of scale. This concept is called multi-tenancy. Microsoft works continuously to ensure that the multi-tenant architectures of our cloud services support enterprise-level security, confidentiality, privacy, integrity, and availability standards.

Analytics

Analytics
Service usage metrics Yes
Metrics types You can easily see how people in your business are using Office 365 services. For example, you can identify who is using a service a lot and reaching quotas, or who may not need an Office 365 license at all.

Reports are available for the last 7 days, 30 days, 90 days, and 180 days. Data won't exist for all reporting periods right away. The reports become available within 48 hours.

https://support.office.com/en-us/article/Activity-Reports-in-the-Office-365-admin-center-0d6dfb17-8582-4172-a9a9-aed798150263?ui=en-US&rs=en-US&ad=US
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks. Your organization’s files are distributed across multiple Azure Storage containers, each with separate credentials, rather than storing them in a single database.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach You own your data and retain all rights, title, and interest in the data you store with Office 365.
You can download a copy of all of your data at any time and for any reason, without any assistance from Microsoft.
To download a copy of end-user metadata
Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • Word
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats https://www.microsoft.com/en-gb/fasttrack/microsoft-365

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Please see https://docs.microsoft.com/en-us/azure/security/azure-network-security
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network One of the primary benefits of cloud computing is concept of a shared, common infrastructure across numerous customers simultaneously, leading to economies of scale. This concept is called multi-tenancy. Microsoft works continuously to ensure that the multi-tenant architectures of our cloud services support enterprise-level security, confidentiality, privacy, integrity, and availability standards.

http://aka.ms/Office365TI and http://aka.ms/Office365CE

Availability and resilience

Availability and resilience
Guaranteed availability Service Level Agreements
Most Online Services offer a Service Level Agreement (SLA). For more information regarding the Online Services SLAs, please refer to http://microsoft.com/licensing/contracts

Please see: http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
Approach to resilience Resiliency Principles - https://docs.microsoft.com/en-us/Office365/securitycompliance/office-365-data-resiliency-overview

Resiliency refers to the ability of a cloud-based service to withstand certain types of failures and yet remain fully-functional from the customers' perspective. Data resiliency means that no matter what failures occur within Office 365, critical customer data remains intact and unaffected.

- There is critical and non-critical data. Non-critical data (for example, whether a message was read) can be dropped in rare failure scenarios. Critical data (for example, customer data such as email messages) should be protected at extreme cost. As a design goal, delivered mail messages are always critical, and things like whether a message has been read is non-critical.
- Copies of customer data must be separated into different fault zones or as many fault domains as possible (e.g., datacenters, accessible by single credentials (process, server, or operator)) to provide failure isolation.
- Critical customer data must be monitored for failing any part of Atomicity, Consistency, Isolation, Durability (ACID).
- Customer data must be protected from corruption. It must be actively scanned, monitored, repairable, and recoverable.
- Most data loss results from customer actions, so allow customers to recover on their own using a GUI that enables them to restore accidentally deleted items.
Outage reporting Office 365 reports outages via the service status portal https://portal.office.com/servicestatus/servicestatus.aspx, Alert or Mobile Application

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Modern authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms, enabling sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.

Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response.

Federated identity authentication - Users with federated identities are authenticated using Active Directory Federation Services 2.0 or other Security Token Services.

MFA for Office 365 - users are required to acknowledge a phone call, text, or an app notification on their smartphone after correctly entering their password.

https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/user-account-management
Access restrictions in management interfaces and support channels Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.

https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB

https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication https://docs.microsoft.com/en-us/Office365/securitycompliance/office-365-administrative-access-controls-overview

Microsoft has invested heavily in systems and controls that automate most Office 365 operations while intentionally limiting access to customer content by Microsoft. Humans govern the service, and software operates the service. This enables Microsoft to manage Office 365 at scale and manage the risks of internal threats to customer content.

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 15/01/2019
What the ISO/IEC 27001 doesn’t cover Service scope for Office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 02/12/2011
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Service scope for office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
PCI certification No
Other security certifications Yes
Any other security certifications
  • ENISA IAF
  • EU Model Clauses
  • EU-U.S. Privacy Shield
  • ISO 27001
  • ISO 27018
  • SOC 1, SOC 2
  • FEDRAMP
  • FIPS 140-2
  • NIST 800-171
  • HIPAA/HITECH, ISB 1596, CCSL (IRAP), Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
Information security policies and processes The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

An ISMP has been established to enable Office 365 to maintain and improve its management system for information security. Through establishment of the ISMP, Office 365 plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. In addition, Office 365 monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security.

The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy, which can be made available upon request (customers and prospective customers must have a signed NDA or equivalent in place to receive a copy).

Office 365 performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Office 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others.

Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running hundreds of thousands of servers in datacentres around the world. OSA minimises risk by ensuring that ongoing operational activities follow rigorous security guidelines.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. All mails coming into the service run through the Exchange Online Protection engine, using multiple antivirus and antispam engines to capture known and new threats against the system.

Additional information: service descriptions, SLA.

Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability.
When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.

https://docs.microsoft.com/en-us/office365/SecurityCompliance/office-365-monitoring-and-self-healing
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach https://docs.microsoft.com/en-us/office365/SecurityCompliance/office365-security-incident-response-overview

Please see http://aka.ms/Office365SIM

https://docs.microsoft.com/en-us/office365/securitycompliance/microsoft-security-and-compliance#microsoft-365-security-center

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £25.59 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A full review with a CloudCoCo Public Sector expert plus then a hand-held trial for 30 days of the Office365 solutions
Link to free trial Please contact CoCo@cloudcoco.co.uk

Service documents

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