IQVIA Vision
IQVIA Vision supports the implementation of Population Health Management within an Integrated Care setting to help NHS organisations fulfil the vision outlined in the NHS Long Term Plan.
Enabling the safe collection, curation and integration of data from multiple care settings into a secure UK-cloud environment.
Features
- Secure multi-sector data collection
- Population segmentation
- Risk stratification
- Case finding e.g. rare diseases
- Predictive analytics (AI including Machine Learning and Natural Language Processing)
- Patient Experience (PREMS) and Outcomes (PROMS) analytics
- Secure hosted dashboard/analytics platform
- Self-service analytics
- Analytical consultancy expertise e.g. data translators
Benefits
- Optimise decision making through actionable insights
- Manage risk
- Identify benefits of and opportunities for early interventions
- Support multi-sector collaboration
- Patient-centric view (PREMS and PROMS)
- Flexible whole-system analysis
- Support for service planning, ‘What If’ analysis
- Support self-management initiatives
- Identify best-practice care pathways
- Safely link datasets without revealing patient identities
Pricing
£1,200 to £1,500 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
7 7 3 9 6 0 9 5 7 7 7 9 2 6 7
Contact
IQVIA UK
Bhavin Shindroja
Telephone: 02030755000
Email: nhssolutions@iqvia.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Private cloud
- Hybrid cloud
- Service constraints
- No
- System requirements
- Dependant on analytical service
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- This will be set out within the agreed SLA with client.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- The IQVIA Service Team will act as a single point of contact for the Trust. It is the mission of the Service Team to provide the Trust with a great service experience and to resolve any issues or requests in an effective manner and within the agreed timescales. The Service Team have accountability for all the Service Management processes and work across our Delivery Teams to monitor all aspects of the service, manage governance and risk and continually review and recommend improvements. IQVIA unlimited support queries relating to any aspect of the solution. Our Service Team will monitor Major Incidents, Incidents, Service Requests and Problem Management resolution timings. In agreement with the client, Severity Levels will be allocated to Incidents, Service Requests and Problem Records. IQVIA will allocate an account manager to the client.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- At contract initiation a member of our analytics team will discuss your requirements and with your input, plan and execute an approach. As part of the approach the appropriate training will be provided to your team(s).
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- This will be dependent on the analytics service and will be discussed at contract start.
- End-of-contract process
- This will be discussed with the client at contract start with the client.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Visualisations (tables, charts, etc) will automatically resize to the available space.
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- This will be dependent on the analytics service required by the client.
Scaling
- Independence of resources
- Each client will have its own deployment.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Other
- Other data at rest protection approach
- IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. All data assets are assessed against an Information Classification Level in order for the appropriate safeguards and controls to be implemented. The control sets cover the following areas: Access Control; HR Security; Compliance; Asset Management; Physical Security; Operational Management; Security Incident Management; Business Continuity
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- The options can be discussed with the client to ensure IQVIA provide this appropriately.
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
- Excel
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- XML
- HL7
- FHIR
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit. Data is transferred encrypted typically using N3. Our approach ensures a high level of data protection, security and confidentiality in our Products and Service.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit. Data is transferred encrypted typically using N3. Our approach ensures a high level of data protection, security and confidentiality in our Products and Service.
Availability and resilience
- Guaranteed availability
- IQVIA are pleased that the availability of this service is 99.80%.
- Approach to resilience
- To be discussed with client on contract start.
- Outage reporting
- Service outages are communicated to internal stakeholders and external key conttacts by the IQVIA Service Delivery team in line with ITIL Service Management processes
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Username or password
- Other
- Other user authentication
- This will depend on the analytics service.
- Access restrictions in management interfaces and support channels
- Interfaces and support channels Asset owner and Access Control Register will govern who can access the service in addition to the authentication management access
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI (UKAS accredited certificate)
- ISO/IEC 27001 accreditation date
- 25/03/2019
- What the ISO/IEC 27001 doesn’t cover
- There are no exclusions to the ISO 27001 Statement of Applicability
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- HSCIC Information Governance Toolkit (ISMS Certificate)
- ISO 27001 Lead Implementer
- ISo 27001 Auditor
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- IQVIA is committed to Information security and we operate under a Corporate Global Information Assurance Framework to ensure the management, controls and protection of our information Assets and those entrusted to us by clients and business partners The Global Information Assurance Framework is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. In addition IQVIA also maintains and aligns with a current NHS Digital Information Governance Toolkit with a ‘compliant’ status. IQVIA approach ensures a high level of data protection, security and confidentiality in our Products and Service. IQVIA also comply fully with our obligations under the NHS Digital IG Toolkit and we maintain a ‘compliant’ status. N3 is used for Support and Project work and staff undergo data protection, confidentiality and ISO27001 training so they understand their responsibilities in their role. We also ensure we follow the clients IG policy and data security processes
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- The IQVIA Service Delivery team follow an Operational Change Management process aligned with ITIL standards
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- The IQVIA Global Information Assurance Framework provides information assurance to information assets. It is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. Vulnerability management process consists of Risk Assessment, Vulnerability test and Penetration test. Findings out of these assessments are prioritised and addressed. Change, Patch and Asset management processes helps in identifying and mitigating the vulnerabilities and the associated risks.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- IQVIA Global Information Assurance Framework provides information assurance to information assets. It is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. Protective monitoring process includes review of access and resource requests, system errors, system logs, security threats, weaknesses or vulnerabilities. These events are logged with a service desk and recorded in a service management system. Necessary remediation measures are taken to address the risks.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- IQVIA has an integrated Incident and Problem Management process aligned with ITIL standards
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1,200 to £1,500 a person a day
- Discount for educational organisations
- No
- Free trial available
- No