Frontline Consultancy

SAP Business One

Frontline can design, implement, host, manage and support your SAP Business One Solution, a powerful business management and Enterprise Resource Planning (ERP) SaaS solution. This solution automates business processes, streamlines operations and delivers a real-time information. It provides access to accurate business-critical information and better control over operations.


  • Integrated CRM
  • Integrated reporting suite
  • Multi-currency and multilingual capabilities
  • Access via desktops or mobile devices
  • Delivered on private, public, hybrid cloud or on premise
  • Delivered on both a SQL or SAP HANA database
  • Integration with Microsoft Office
  • UK based support
  • Frontline are ISO 9001 & ISO 27001 accredited


  • Improved customer service due to real-time access to client information
  • Increased responsiveness to changing business needs
  • Eliminate re-keying of data across multiple systems
  • Better control of your stock levels
  • Better visibility of your business for more informed decision making
  • Adhere to industry legislation
  • Improved traceability
  • Scaleable software solution to grow as your business grows


£23.55 per user per month

Service documents


G-Cloud 11

Service ID

7 6 8 0 6 6 1 4 5 3 1 2 6 4 5


Frontline Consultancy

Catherine Murphy

0333 323 2141

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints See Service Delivery document
System requirements Available on request

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Separate SLA's for different priorities.
1 hour response with 4 hour fix for P1.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels See Terms & Conditions
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started See Service Definition document
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction See Service Definition document
End-of-contract process See Service Definition document

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are three mobile app choices focused around Sales and Service.
Service interface No
What users can and can't do using the API The SAP Business One API provides access to the entire platform for use within bespoke solutions should they be required.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Can be customised at implementation stage or developed within projects.


Independence of resources See Service Definition document


Service usage metrics Yes
Metrics types Support tickets
Reporting types
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold SAP

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported using a variety of methods. The most common is to generate SQL queries and extract data to files in the required format.
Data export formats
  • CSV
  • Other
Other data export formats Any format required.
Data import formats
  • CSV
  • Other
Other data import formats Tab delimited is recommended.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability See Service Definition document
Approach to resilience Available on request
Outage reporting See Service Definition document

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Username and strong password/passphrase enforcement
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 20/05/2016
What the ISO/IEC 27001 doesn’t cover Available on request
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Plus
  • Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach See Service Definition document
Vulnerability management type Supplier-defined controls
Vulnerability management approach See Service Definition document
Protective monitoring type Supplier-defined controls
Protective monitoring approach See Service Definition document
Incident management type Supplier-defined controls
Incident management approach See Service Definition document

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £23.55 per user per month
Discount for educational organisations No
Free trial available No

Service documents

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