Publisure is an integrated Multi Channel communications platform for outbound communications - it incorporates Internal/External Hybrid Mail, SMS, Secure email and web portal capabilities.
Publisure integrates with virtually any internal application.
Publisure provides a simple middleware solution to enable your digital transformation.
Publisure delivers immediate cashable savings
- Hybrid Mail Automation of desktop print and post
- Auditability and Compliance Full audit trail for your outbound communications
- Electronic Signatures Securely Add signatures to documents before submission
- SMS integration (including DNA strategy for NHS)
- Secure Email - PIN encrypted email communications
- Integrated Web Portal - Print, Post, Email, SMS or Publish
- Detailed Management Information for users, workgroups, departments cost centres
- Automatic registration and authentication process for Patient communications
- Simple Middleware solution to digitise your physical communications
- Full MailMark integration for Document despatch
- Publisure Generates immediate cashable savings
- Publisure Provides Increased auditability and compliance for outbound communications
- Publisure is simple to integrate and deploy across the organisation
- Publisure automatically digitises your outbound documents for eDelivery
- Publisure automates and eliminates manual processes for print and post
- Publisure enables the organisation to implement simple document workflows
- Publisure provides the ability to track posted documents via MailMark
- Publisure automatically generates an archive of your outbound integration
- Publisure integrates with your existing multi channel applications
- Publisure provides full Management information Reporting
£1 to £250000 per licence
- Free trial available
Service Level Management Ltd
|Software add-on or extension||No|
|Cloud deployment model||Hybrid cloud|
|Service constraints||Publisure integrates with your existing applications. As a simple piece of middleware, Publisure integrates with any application capable of printing. Publisure offers a scalable architecture. Publisure supports Windows, Citrix and Terminal Services environments. Publisure accepts inputs from UNIX environments via 'hot folders' or CUPS integration with the windows print spooler. Where files are being outsourced for external print and fulfillment (Outsourced Hybrid Mail) there is an agreed 'cut off time' for onward submission from the local collection server..|
|Email or online ticketing support||Email or online ticketing|
|Support response times||All tickets are responded to within 4 hours.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Annual Support and Maintenance is 20% of RRP.
Consultancy is charged at £950 per day
Support is delivered through the Publisure Helpdesk
Levels of support and associated SLAs are determined by the severity of the issue.
Severity Level Acknowledge Resolution Update
Severity 1 30 minutes 1 day As agreed to per incident
Severity 2 60 minutes 2 days Twice daily
Severity 3 4 hours 5 days Daily
Severity 4 4 hours No SLA No SLA
Severity 1 - is usually when the problem is detrimental to the business and is impacting the business directly as a result of Publisure software .
Severity 2 - is usually if a server, network, application, database goes down which is causing a business impact to users and the business.
Severity 3 - Where a bug is raised as part of the support process, Publisure support will liaise with the development team and provide a synopsis of the problem within 2 working days and a proposed timescale for its resolution, within a reasonable time frame.
Severity 4 - Where issues are caused by non Publisure software or environments, some advice will be given and support offered, but with no guarantee of resolution.
|Support available to third parties||Yes|
Onboarding and offboarding
For simple print and post solutions the customer is able to download the print driver from Publisure website.
Once installed and registered the intuitive Publisure print driver interface enables the customer to start using the software almost immediately.
Users are able to access on-line manuals and training documents.
Publisure has a great deal of experience managing successful implementations from inception through to delivery. For larger or more complex requirements, Publisure can provide a complete pre and post sales service.
Publisure offers a managed project management service
We have a proven implementation process to ensure the customer is able to hit the ground running.
For example prior to any implementation of larger Publisure solutions it is important we agree the scope of the project and success criteria.
As part of the engagement process Publisure can provide a detailed on-site analysis of current workflows to capture and agree customer requirements and how they will be delivered by the implementation.
Publisure provides a full suite of installation, configuration and training services to support the deployment and roll out of the solution.
Publisure provides structured training for Users, System Administration, on-going Deployment and 1st line internal support.
We provide onsite and remote training services
|End-of-contract data extraction||
Publisure provides an open framework for data migration.
Data is held in the form of indexed SQL data and associated PDF documents. On end of contract, the documented Publisure APIs enable the customer to extract all data from the Publisure system.
If required Publisure can provide consultancy services to help deliver this 'end of life' service.
Support of the Publisure interfaces and export APIs is provided as long as there is a valid support and maintenance contract in place.
Over and above the standard data extraction tools, any additional consultancy services would be chargeable
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||Windows|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
Inputs into the Publisure system require the use of a shared windows print device (or alternatively) the ability to drop a PDF into a 'Hot folder'. These requirements may place some limitations on the use of Mobile devices for submission of documents into the system. However
Users can access the Publisure user interfaces via supported mobile or desktop Browsers .
|Accessibility standards||None or don’t know|
|Description of accessibility||The Publisure interfaces are currently undergoing validation and development to meet accessibility standards|
|Accessibility testing||Testing with assistive technology is being carried out as part of our ongoing assessment of compatibility standards|
|What users can and can't do using the API||
Publisure provides APIs for both inputs and outputs
The basic Publisure API is the use of the Publisure print driver. This enables any application that prints to submit documents into the Publisure system
Additionally Publisure incorporates the use of 'hot folders'
A simple user configuration tool known as ARC is used to create simple business rules to identify and index an organisations printed documents.
Publisure provides a number of pre-configured output APIs
For example, in addition to our own Hybrid Mail service, Publisure can integrate with many other third party Hybrid Mail solutions providing the customer with a non proprietary platform for automating print and post.
Publisure provides a simple scripting language which can be used to create many different forms of output - for example, in addition to our own SMS, secure email and Web Portal applications, the powerful scripting language has been used to create integration with many third party products.
All of the above means that Publisure delivers a powerful middleware tool, digitising your physical communications and ensuring they are output using your preferred Hybrid Mail or Digital delivery platforms
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
User have the ability to customise the user interfaces using standard resources such as logos and text. These configurations are managed through a standard configuration interface.
To manage outputs, Publisure is specifically designed to deliver an open platform for your outbound communications.
on Input, Publisure will centralise, normalise, digitise and aggregate your unstructured physical communications.
Because each document is uniquely identified and indexed in the Publisure database, the customer is able to create bespoke routines that determine how outbound documents are managed and communicated.
For example, unlike other Hybrid Mail solutions that only interface with a suppliers own proprietary print and fulfilment workflow, Publisure provides a simple framework that allows the customer to choose which Hybrid Mail suppliers to use. This ensures the customer does not find themselves locked into a single proprietary solution.
In addition to our own SMS, Secure email and Publisure applications, Publisure provides an open framework that seamlessly integrates with third party print and fulfilment workflows (such as Neopost, Pitney Bowes, Kern etc.).
For digital communications, Publisure provides a simple scripting language that allows it to create specific outputsfor third party APIs and applications.
|Independence of resources||
The performance of our cloud based services are continuously monitored
We have a detailed scaling model that allows us to anticipate and pro-actively manage the resources available in the Publisure datacentre.
The architecture and topology used in the datacentre ensures we have the ability to add additional hardware and software resources on demand.
|Service usage metrics||Yes|
Publisure provides detailed management information and usage metrics.
Publisure provides MI on an individual document level, including who submitted it, The workgroup or department, cost centre, recipient, status and delivery method.
The Publisure closed looped solution ensures detailed MI is also provided in terms of how the document was processed and delivered
We provide detailed information about whether the document was posted,emailed or Published on-line.
Publisure provides integrated MailMark capabilities for print and post allowing documents to be tracked through Royal Mail.
Publisure also highlights documents that have not been processed within agreed SLAs.
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||A simple set of Publisure reports allows the customer to extract metadata (indexed information) from the Publisure database in either CSV or PDF format.|
|Data export formats||
|Other data export formats|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
Publisure is hosted in a secure, fault tolerant (99.95% availability) environment by MemSet.
This is the SLA for the Publisure service
|Approach to resilience||This Information is available on request|
|Outage reporting||Alerts are generated by the client software if there is an outage in the datacentre.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Where the software is implemented internally, authentication is managed through the customers Active Directory configurations and Group Policies.
If not directly integrated into Active Directory Publisure utilises Username and Password authentication. Passwords have to conform to agreed standards of complexity.
Additionally two step authentication can be implemented requiring the additional use of a security PIN Number.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||We have implemented a detailed and robust policy on security governance and are in the final stages of our ISO27001 accreditation|
|Information security policies and processes||As part of our ISO 27001 accreditation we have detailed and documented information security policies - these cover all aspects of information governace|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
All hardware and software changes are tracked in accordance with our ISO27001 policies.
In terms of software development we use a structured change management Platform BitBucket. This allows us to incrementally manage the development and evolution of our software platforms at an individual component level.
Each time a new version of the software is released it undergoes an internal security audit followed by a full penetration testing exercise.
All changes need to be authorised by a senior manager
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
The Publisure architecture and associated technologies have been designed to minimise any potential threat or external vulnerabilities.
We rigorously maintain firewall and anti virus software to ensure we are always up to date with the latest available configurations
We assess potential threats to our service by collating information from a number of different sources - Security partners, Specialised Software partners and infrastructure provides.
We review this information to ensure we are in a position to meet the challenges of this dynamic environment
Patches are deployed as soon as they have been validated, tested and released.
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||
We have a policy of continuous improvement and periodically review our processes for potential threats.
These cover both internal and external services
Every new version of the software that is released and associated changes to the data centre go through a full penetration testing exercise before being made available.
If a potential threat is identified, we assess the vulnerability and prioritise an action plan to address it.
Typically we respond to incidents within a 24 hour period
|Incident management type||Undisclosed|
|Incident management approach||
Any problem identified by the customer is logged with the Publisure Help Desk. The Help desk raise a support ticket and provide an incident number. Publisure agree the Incident severity and engage with the customer to resolve it within agreed SLA's.
The Incident Report process.
For serious incidents, a specific Incident report is raised . Management of an Incident report is the responsibility of a senior manager.
Publisure undertakes a thorough review of the incident, what caused it, and how it was resolved. These findings together with any additional recommendations are documented and agreed with the customer.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||New NHS Network (N3)|
|Price||£1 to £250000 per licence|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||For simple trials Users are able to download a print driver from our web site - Transactional costs are not included (costs of print and post) Larger trials are available based on mutual agreement between Publisure and the customer based on agreed scope and success criteria.|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|