Ajenta Ltd

Vscene

Vscene video-collaboration platform for education and research, enhances teaching and learning, supports research and streamlines communication from a browser-based application supporting full interoperability with H.323/SIP, GDS, mobile, Skype for Business and Hangouts. Ajenta deliver comprehensive, cost-effective communication services, specialising in virtual-classroom technology and e-healthcare as well as enterprise video-conferencing platforms.

Features

  • Flexible - Join by browser, mobile, H.323, SIP and SFB
  • Public or private Virtual Meeting Rooms (VMR)
  • Point to Point direct calling
  • Admin Analytics Dashboard for service usage reports
  • Secure chat, document sharing, whiteboard and content sharing
  • High quality delivery using the JANET and SWAN networks
  • Unlimited HD recording and streaming
  • Multiple data centres and connections for optimum security and resiliency
  • Dedicated UK based support team with industry leading SLA

Benefits

  • Simple onboarding - easy to use and manage
  • Cut travel costs and maximise productivity
  • Less travel means less pollution
  • Have global meetings without travelling
  • Distance learning/consultation is now an everyday occurrence
  • Scale usage up or down, depending on your requirements
  • Highly qualified support team in your own time zone

Pricing

£0 a licence

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@ajenta.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 6 6 8 3 1 3 2 1 0 6 5 6 2 0

Contact

Ajenta Ltd Gavin McKenzie
Telephone: 0131 512 2000
Email: accounts@ajenta.net

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Vscene is restricted to Education, Healthcare and Government or to organisations who provide services to these sectors.
System requirements
  • Windows PC or Apple PC
  • Mobile device running android of ios

User support

Email or online ticketing support
Email or online ticketing
Support response times
First Line Support - immediate response. High priority tickets resolved no later than next business day. Low priority tickets resolved no later than 5 business days.

Second Line Support - immediate response. High priority tickets resolved no later than 5 business days. Low priority tickets resolved no later than 10 business days.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our Vscene service availability is 99.99%. SLAs are available on request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User orientation training is provided
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
User information (i.e. user name, email address, organisation) is removed from the active service once we have been notified that the user or organisation no longer requires the Vscene service. Users have access to delete/amend their own information. CDR usage data is retained for 6 months and then securely deleted.
End-of-contract process
The end user or organisation is simply removed from the service at the end of their contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Firefox
  • Chrome
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Smart Mobile Phone running Android or IOS.
Service interface
No
API
Yes
What users can and can't do using the API
APIs allow software developers to create applications that allow videos to be added to their application.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Vscene is a fully managed service and hence it is unlikely that the required capacity to support user demand will be unavailable. If usage capacity reaches 75% the capacity is increased by a further 25%.

Analytics

Service usage metrics
Yes
Metrics types
Top users, room systems, number of calls per day etc.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
N/A
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Other
Other protection within supplier network
AES 128 encryption is used. In addition, all devices and infrastructure is protected behind dual redundant Juniper SRX 345 firewalls with dual fibre links directly into the JANET network.

Availability and resilience

Guaranteed availability
The target Vscene availability is 99.99%
Approach to resilience
We have designed the service to be resilient, with instant hot standby/failover and as far as possible have tried to eliminate any single point of failure.
Outage reporting
We would provide an online notice if a total service outage that impacted the end user was ever to occur.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
This is done via the user's email address and their registered organisation.
Access restrictions in management interfaces and support channels
Only approved IP addresses have access to management interfaces. Our firewalls and ACL enforce this. The devices behind the firewall also require user name and password.
Access restriction testing frequency
At least every 6 months
Management access authentication
Other
Description of management access authentication
A potential user needs to be approved by an appropriate system administrator. Once approved the user will be provided with a log-in user name (which is normally their e-mail address) and password. Using the appropriate Vscene URL to access the service a user will access the Vscene log-in page. The user will input their assigned user name and password in order to gain full access Vscene. A user also has the ability to change their password as and when required. If the user name and or password is incorrect then the user will be unable to access the service.

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QAS International
ISO/IEC 27001 accreditation date
22/06/2017
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ISO 9001
  • ISO 14001
  • ISO 22301
  • OHSAS 18001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 9001, 14001, 18001, 22301, 27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
System changes go through a three sign off process so as to ensure all risks have been both identified and reduced to a minimum wherever it is possible.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We ensure that all required security patches are applied as soon as possible and also test all new software releases on our test platforms before adding the software to our live environment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Ajenta monitor usage at a granular level and have automated reports that run every 24 hours. We also monitor traffic using a cybersecurity mitigation dashboard. Any DDoS attacks are tracked and if they do occur they are contained. Potential issues of the platform or supporting network are fully investigated. If a device is found to be compromised it is immediately removed from service & cleaned. If needed, changes are made to firewalls and other security items. As soon as we are aware of an incident occurring we will take the actions described above.
Incident management type
Supplier-defined controls
Incident management approach
All incidents are recorded and reviewed to (A) understand why the incident occurred, and (B) to review and if necessary change the process to ensure the incident does not occur again.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)

Pricing

Price
£0 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The basic service is free, which allows point to point video conferencing.
Link to free trial
Www.vscene.net

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@ajenta.net. Tell them what format you need. It will help if you say what assistive technology you use.