OGEL IT LTD

Azure Hosting Services

OGEL IT provides licensing, management and support for Office 365 and Azure services. We are a Microsoft partner and approved Microsoft Cloud Solution provider (CSP) with a wealth of experiences in designing and delivering solutions built upon Microsoft technology and services within the public sector.

Features

  • Azure Services at published pricing
  • Highly scalable and flexible infrastructure and services
  • Regional hosting options
  • PaaS and SaaS services
  • Secure connectivity options
  • Mature market place for 3rd party services
  • Resilience and DR capabilities
  • Encryption at rest and in transit
  • Logging and auditing capabilities

Benefits

  • Flexible licensing options
  • Support from highly experienced staff
  • Discounts for government, educational and charitable organistions
  • Access to discounted consultancy resources
  • UK and European hosted services
  • ISO27001 certified
  • Simplified billing
  • Pay as you go services

Pricing

£0.004 per instance per hour

  • Education pricing available

Service documents

G-Cloud 10

765955875370119

OGEL IT LTD

Sam Newman

07932 604302

gcloud@ogelit.com

Service scope

Service scope
Service constraints Adequate network bandwidth and connectivity to support online service access is required. Suitable IPSec/SSL VPN terminating equipment required for secured site to site connectivity (this can be provided where required on a purchase or leased basis using Fortinet FortiGate hardware and virtual appliances).
System requirements Internet connectivity with sufficient bandwidth

User support

User support
Email or online ticketing support Email or online ticketing
Support response times //Priority 1 - Initial response within 1 hour : Business critical incident that impacts all users
// Priority 2 - Initial response within 4 hours : Medium impact incident that affects a single business unit or group of users (>25)
// Priority 3 - Initial response by end of next business day : Minor impact incident that affects a single user, not business critical

All responses below are provided within a business day. A 'business day' refers to the hours of 8am until 6pm Monday to Friday excluding bank holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing No internal testing completed only that completed by toolset supplier.
Onsite support Yes, at extra cost
Support levels //Level 0 - Base charges only (online portal only, priority 3 response only)
//Level 1 - Base charges plus 15% (Online portal access, Priority response times apply but resolution times do not)
//Level 2 - Base charges plus 25%
(Online portal access, phone access for priority 1 only, Priority response times apply resolution times for priority 3 only apply)
//Level 3 - Base charges plus 45% (minimum spend of £2500 pcm)
(Online portal support, phone access for priority 1 and 2 only, Priority response times and resolution times apply to all)

//Incident Priority Definitions
Priority 1 - Response within 1 hour, resolution within 4 hours
Priority 2 - Response within 4 hours, resolution by end of next business day
Priority 3 - Response by end of next business day, resolution within 5 days.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Consultancy time is included and varies based on the committed monthly spend. Inclusive time starts at 0.5 days.
Service documentation No
End-of-contract data extraction Data extractions needs to be completed by the end user or contracting organisation before the expiry of online services. Consultancy and offboarding services can be provided on a rate card basis.
End-of-contract process The contracted price covers the provision of online services for the duration of the contract, termination of the contract or failure to make timely payments could result in the loss of access to or retention of data. All offboarding services are chargeable at the published day rates and offboarding commitments can be made at the before or during the contract term.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Azure Compute offers virtual machine sizes that are Isolated to a specific hardware type and dedicated to a single customer. These virtual machine sizes are best suited for workloads that require a high degree of isolation from other customers for workloads involving elements like compliance and regulatory requirements. Customers can also choose to further subdivide the resources of these Isolated virtual machines by using Azure support for nested virtual machines.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up OneDrive - Recover previous files
Backup controls Users can leverage the Azure backup services charged at the advertised storage rates.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The majority of services are subject to a 99.9% SLA however more detail for specific elements of the services are provided at https://azure.microsoft.com/en-gb/support/legal/sla/summary

Service Levels for cloud services
Monthly Uptime Percentage < 99.95% Service Credit 10%
Monthly Uptime Percentage < 99 Service Credit 25%
Service level for virtual machines
Monthly Uptime Percentage < 99.95% Service Credit 10%
Monthly Uptime Percentage < 99 Service Credit 25%
https://azure.microsoft.com/en-gb/support/legal/sla/cloud-services/v1_0/
Approach to resilience Availability is available based on the infrastructure and services deployed. We can advise on the best deployments based on your requirements.
Outage reporting Public dashboard
Personalised customer dashboard
RSS feeds and API

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels All management access is secured with two factor authentication limited to known regional source addresses.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach OGEL IT has an appointed data protection officer (ISO 27001 Certified Implementer) whom is responsible for ensuring all staff are full appraised of the latest policies and processes and for ensuring they are adhered to by all staff and sub contractors.
Information security policies and processes OGEL IT maintains data protection policy that outlines the operational policies and procedures for all staff

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes to a customer tenant outside of the Microsoft change management process are scheduled with the customer using their internal change management process, attendance at this meeting is chargeable based upon the published rate card. In the absence of a customer change management process the scheduled changes will be emailed to the customer on a monthly basis with 5 working days notice. Changes are assessed internal using an independent technical and security resource from the originator.
Vulnerability management type Undisclosed
Vulnerability management approach OGEL IT are subscribed to external organisations and manufactures vulnerability alerts that are reviewed and actioned where appropriate.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Azure security and compliance tools are utilised within the customers tenant based upon the licenses procured to identify potential compromises. This information is reviewed internally and customers notified immediately after internal review. Response to security incidents are based upon our standard response times, non service impacting but potentially critical incidents are treated as priority 2.
Incident management type Undisclosed
Incident management approach Users report incident via the online portal, email or telephone. If reported by email or telephone these will be added to the online portal by OGEL IT where they will be managed through to resolution and closure with the end user.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Microsoft
How shared infrastructure is kept separate SharePoint Online provides data isolation mechanisms at the storage level. Microsoft uses rigorous physical security, background screening, and a multi-layered encryption strategy to protect the confidentiality and integrity of customer content. All Office 365 datacenters have biometric access controls, with most requiring palm prints to gain physical access. In addition, all U.S.-based Microsoft employees are required to successfully complete a standard background check as part of the hiring process. Office 365 uses service-side technologies that encrypt customer content at rest and in transit, including BitLocker, per-file encryption, Transport Layer Security (TLS) and Internet Protocol Security (IPsec).

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.004 per instance per hour
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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