Easily access the information you need to plan, manage and report on all your governance, risk and compliance (GRC) requirements. Modules for Risk, Business Continuity Management, Audit, Business Impact Assessments, Checks, Document Management and others. Designed to drive business value whilst effectively managing all areas of GRC. Mobile apps available.


  • Business Impact Assessment: The BIA is mapped to client’s requirement
  • Risk Management: risk capability with roll up reports and tasks
  • Business Continuity Plans: Document, template or system generated.
  • Plan tracking: Real time editing of BC plans during invocation
  • Document Management: version management, read request and track of engagement
  • Incident Management: Estate-wide tailored logging, escalation and reporting of incidents
  • Audits: Self build or template audits with reporting facilities
  • Reporting: Standard reports and Excel outputs where needed
  • Task Management: Reporting and escalation of overdue tasks across estate
  • Reminders: Monthly email reminders of overdue content and actions


  • Implementation: High level of configuration to map to client requirement
  • Intuitive and simple interface reduces cost/need for extensive training
  • Process: Aligns clients to ISO22301 and other Standards where needed
  • Real time tracking: Reduced admin requirement to follow incidents
  • Paperless Continuity: Truly digital implementation; increase engagement
  • Reporting: Significant reductions in headcount to manage system outputs
  • Collaboration: Document sharing in real time reduces time to completion
  • Audit: Self audit reduces cost of site visits and reporting
  • Business Benefit: Provides measurable ROI. Reduced headcount in BC process
  • Mobile App option: client aligned mobile app for major devices


£8000 per licence per year

Service documents

G-Cloud 10



Contracts dept

0113 380 3000


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements Web Browser with Javascript and Cookies enabled

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support No
Support levels Standard SLAs (included in standard support costs):
Critical - Severity 1 - 4 hour response - 4 hour resolve
High - Severity 2 - 4 hour response - 8 hour resolve
Medium - Severity 3 - 4 hour response - 16 hour resolve
Low - Severity 4 - 4 hour response - 33 hour resolve
Minor - Severity 5 - 4 hour response - 58 hour resolve

All elements of the service are fully measured and reported monthly against the agreed SLAs. As well as the monthly reports a quarterly face to face service review will take place with a dedicated Strategic Relationship Manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started In system help, train the trainer, training - dependent upon client needs
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Client can download data via CSV, XLS, PDF
End-of-contract process The system is decommissioned in line with our internal data cleansing standards.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Designed as mobile first style-sheeting; page re-organised to work better on mobile device.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing The service is made available through the Web Browser and so is able to take advantage of a wide variety of client-side accessibility tools.
What users can and can't do using the API This information is available upon request
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation Users can customise the service through the use of user-driven settings, roles, permissions and content. This can change workflows, user experience vernacular and outputs considerably dependent upon client need.


Independence of resources All services are logically separated and the infrastructure is scalable. Additional infrastructure can be implemented upon request based on need of the client.


Service usage metrics Yes
Metrics types On demand metrics for the end user
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Using on-screen data export tools or through request to our Service team
Data export formats Other
Other data export formats
  • CSV
  • XLS
  • Manual Entry
  • Any format into document management areas
Data import formats Other
Other data import formats
  • CSV
  • XLS
  • Manual Entry
  • Any format into document management areas

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%
Approach to resilience Multiple load balanced front ends with back end replication
Outage reporting Outages are reported through our service desk's online status page. Users have the ability to subscribe and receive notification by email or SMS.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Full and customisable roles and permissions system
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 10/09/2016
What the ISO/IEC 27001 doesn’t cover All business processes are covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Full security documentation available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We adhere to a strict change management process, ensuring that planned changes are implement with the minimum of risk and disruption, while allowing emergency ad-hoc changes to be properly scrutinised.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We comply with CESG Best Practice guidance, and work closely with NHS CareCERT and GOVUK Cert to ensure rapid respond to industry-wide threats. Our central monitoring supports log shipping and inspection, allowing for quick identification of security issues or suspicious activity within log files. We implement best practice patch management policy, ensuring supported systems are patched quickly, but without introducing unnecessary risk. Patch windows can be combined with application release periods to minimise downtime and ensure a positive end user experience. Rapid, scheduled and on-demand Patch Level reporting is available to help respond to and mitigate Zero Day security threats.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We take Data Security incredibly seriously. As a provider of clinical systems, we host medical details for three quarters of the UK population. Our dedicated Security, Governance and Risk teams ensure that all process, products and services meet our stringent standards and that all members of staff have help and guidance on hand when needed. We comply with all CESG Best Practice guidance, and work closely with NHS CareCERT and GOVUK Cert to ensure rapid response to industry-wide threats. Our central monitoring supports log shipping and inspection, allowing for quick identification of security issues or suspicious activity within log files.
Incident management type Supplier-defined controls
Incident management approach Our service desk team, based at our Leeds head office, is ITIL compliant and aligned to ISO20000. The service desk consists of 40 analysts managing over 6,500 incidents per month with industry leading remote first time fix rate. It is the single point of contact for all incidents. Customers are able to report incidents via phone, email or web portal, which can also be used monitoring of incident status. Our service desk operates 24/7 and can provide flexibility to adapt to the peaks in demand.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)


Price £8000 per licence per year
Discount for educational organisations No
Free trial available No


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