OCF plc

Radiology & Pathology Testing Analytics

Analytical SaaS for testing requests and variances from different consultants and clinical conditions. The cloud accessed software applies statistical techniques to identify areas that show an opportunity to improve performance. These are classified as, testing usage, flow and spare capacity, allowing for greater patient throughput and reducing costly asset investment.

Features

  • Cloud accessed healthcare software as a service
  • Insights for Testing requests and variances by consultants
  • Insights for Testing requests and variances by clinical condition
  • Insights for Testing requests and variances by hospital department
  • Cost analysis reporting
  • Asset and room utilisation reporting
  • Budget predictions
  • Quality and reject analysis by Radiographer

Benefits

  • Fewer tests
  • Fewer re-tests
  • Fewer reject tests
  • Faster and safer throughput of patients
  • Faster patient treatment / improved satisfaction
  • Improved utilisation of assets
  • Reduced costs
  • Better demand / resource planning and scheduling
  • Delayed capital investment in new capacity
  • Fewer staff hires required

Pricing

£38000 to £78000 per unit per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 6 2 2 3 9 7 5 4 5 7 5 2 9 7

Contact

OCF plc

Andrew Dean

0114 257 2200

adean@ocf.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
Secure browser access to data sources and reporting tools

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hours during normal office hours Monday to Friday
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
4 hour telephone support, all fixes within 24 hours or service credits apply. We operate a 'no-service - no pay' commercial arrangement for this offering.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
If requested by you, our systems engineers can provide on-site support to help you make the information needed available in a reliable and secure manner. We also provide on-line training manuals and assets.

Any custom activities are managed to PRINCE2 standards by accredited project managers.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The only data stored by us is a copy. The copy can be returned or destroyed, whichever is preferred by the user.
End-of-contract process
Service is no longer delivered and data is either destroyed or returned as instructed by the user of the service. There are no additional de-commissioning costs, though cancellation costs may apply for early cancellation.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Service is accessed through mobile phone browser or web app.
Service interface
No
API
Yes
What users can and can't do using the API
The API will allow the predictive outcomes to exported or integrated in to other management information systems.
Data Connector API's provide secure privileged access to source database information. We do not move information.
The Data Connector and output API's provide for custom import / export. They are easy to set-up and are fully documented.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Reporting outputs and dashboard layouts can be user customised (self-service), based on data privileges. Chart types and data sources are all served from an intuitive drag n' drop user interface.

Scaling

Independence of resources
1. Correct design sizing of shared services / resources
2. Private environments on request

Analytics

Service usage metrics
Yes
Metrics types
Number of user log-ins over time, Service availability, Service performance.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
SAS, IBM, Panintelligence, Amazon, Microsoft, Intercity

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
We prefer not to move data from existing systems for security reasons. Where there is a need to export data, this is done by secure encrypted file or batch transfer.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
XML
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We have service level agreements with all of our partners. Any service outage during the day will attract a full credit for that 24 hours period regardless of the length of the outage. We operate a 'no service - no pay' commercial model for this offering. Our service availability target is >99.9%.
Approach to resilience
The service infrastructure is delivered by major cloud service providers. Data centres are T3 compatible. Where redundancy is necessary and cost effective, this has been implemented.
Outage reporting
Email and SMS alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Our system software functionality is privilege based, with users being able to access only data sources, information and reports that are relevant to them and they are cleared to access. Unapproved access attempts are also monitored and reported.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Approachable Certification
ISO/IEC 27001 accreditation date
27th April 2017
What the ISO/IEC 27001 doesn’t cover
The scope of the ISMS (Information Security Management System) is defined in document MSS_REC_4.3 and reproduce in brief on the certificate and below.
“The scope of the ISMS is the solutions and methodologies for analyzing client data, developed and provided by the company, and providing business intelligence and other analytics solutions to allow their clients to operate more efficiently.”
All of our core activates are within the scope of our certification. This scope is regularly reviewed as part of the ISMS’s requirement for continual improvement. The only activities not governed by the scope are training, development and prototyping carried out with publicly available datasets that are not sensitive.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
OCF Information Security Management System (ISMS) is certified to ISO27001:2013. The ISMS ensures the confidentiality, integrity and availability of all the physical and electronic information assets are preserved. Information and information security requirements will continue to be aligned with OCF goals and the ISMS is intended to be an enabling mechanism for information sharing, and for reducing information-related risks to acceptable levels.

OCF current strategic business plan and risk management framework provide the context for identifying, assessing, evaluating and controlling information related risks through the establishment and maintenance of an ISMS. The Risk Assessment, Statement of Applicability and Risk Treatment Plan identify how information related risks are controlled and managed. The Information Security Committee meet regularly and is responsible for the management and maintenance of the Risk Assessment, Statement of Applicability and Risk Treatment Plan.

All Employees and Contractors of OCF are expected to comply with this policy and with the ISMS that implements this policy. All Employees and Contractors, and certain external parties, will receive appropriate training. The consequences of breaching the information security policy are set out in the Organization’s disciplinary policy and in contracts and agreements with third parties.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our change management control is an integral part of our ISO 27001 certification (Ref ISMS-C_DOC_12.1.3). All changes to configurations and software patches and upgrades are logged via the appropriate form and then risk assessed by the appropriate people. This is coordinated by the Information Security Committee. Changes that are deemed to be more complex are carried out first in a development environment so their affects can be monitored and disruption to production systems eliminated. The results of these tests fed back to Information Security Committee to determine an appropriate course of action.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management is central to the ISO 27001 standard and included in our ISMS (Ref ISMS-C_DOC_12.6.1). As vulnerabilities are identified they are risk assessed by appropriately trained people and logged in a register of vulnerabilities. Once they have been identified and categorized they are dealt with a timely manner and in accordance with the change management procedure. This is coordinated by the Information Security Committee. More serious vulnerabilities are first patched in a development environment so their affects can be monitored and disruption to production systems eliminated. The results of these vulnerabilities are fed into the ongoing risk assessment process.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
An industry leading, cloud specific Security as a Service is deployed as a security layer across all production deployments. This covers the entire stack of services and assesses, detects and blocks external threats to our cloud deployments and is built on a huge volume of industry experience and known threats (far greater than a single organization could acquire in a reasonable time frame) and is monitored 24/7 by industry experts. These experts provide detailed reports on incidents and actionable insights to stop the threat and prevent reoccurrence.
Incident management type
Supplier-defined controls
Incident management approach
Incident management is key to an effective ISMS and accreditation to ISO 27001. In accordance with our ISMS (Ref ISMS-C_DOC_16.1.5) incidents are logged and triaged to ascertain what has happened, what was affected, whether it will reoccur and what steps need to be taken. The most severe incidents will require immediate action and this will be carried out under the change and vulnerability management procedures of the ISMS. Less serious incidents may not reoccur or will be dealt with as part of planned maintenance and the commitment to continuous improvement that underpins ISO 27001.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
NHS Network (N3)

Pricing

Price
£38000 to £78000 per unit per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A defined and limited Proof of Concept lasting 30 days - upon request

Service documents

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