Etain Limited

Office 365 - Strategy and Consultancy

The Service is designed to help your organisation understand the Office 365 Platform, define requirements and to develop a strategy and roadmap for deployment.

It features activities that consider current ways of working, underlying technology that enables them, processes that are followed and the wider organisational aims and strategies.


  • Assessment of current staff, processes and technological landscape
  • Vision, objectives and success criteria for Office 365
  • Envisioning business scenarios and use cases for Office 365
  • Office 365 Licensing Requirements
  • High-level Roadmap and timeline (3 year - 5 year)
  • Recommendation for to-be staff, processes and technological landscape
  • Deployment Strategy & Approach
  • Deployment Considerations
  • Requirements Specification
  • Technical Specification


  • Office 365 Strategy designed around business and end-user needs
  • Engagement from key stakeholders and decision-makers
  • Focused deployment on operational priorities and high-impact areas
  • Early identification of deployment considerations and risks
  • Early consideration of user adoption & change management requirements
  • Align deployment strategy with Microsoft’s roadmap for Office 365
  • Implement only required features through licensing & requirements analysis
  • Educates technical stakeholders in capabilities of Microsoft Office 365
  • Drive business efficiency and employee productivity
  • Reduce total cost of ownership through strategic deployment


£450 to £975 per person per day

Service documents

G-Cloud 10


Etain Limited

Peter Shields

+44 (0)28 90872222


Planning service Yes
How the planning service works Etain’s approach for Microsoft Office 365, SharePoint Online & Dynamics 365 Planning Services is delivered through four phases – Discovery & Assessment, Envision & Plan, Deploy & Onboard, Train & Support

Our planning services focuses on gathering and evaluating information related to the current ‘as-is’ state and the goal ‘to-be’ state. We will normally engage with a wide range of users, stakeholders and key decision makers to gain as much insight and perspective on the organisation and their aims and objectives.
We identify major milestones, highlight potential risks and ensure all project members are aligned and engaged.
Major theme analysed during this service include Staff & People, Processes and Technology. Activities typically include:
• Project Overview
• Business Scenarios Workshop
• Business Strategy Workshop
• Current technology Assessment
• Cloud Readiness Workshop
• Platform and solution assessment
• Proposed Solution overview
• Office 365 Roadmap
• Migration requirements
• Business change requirements
A number of additional artefacts are also produced at this stage, including
• High-fidelity designs and mock-ups
• Information Architecture design
• Project Governance plan
• User Adoption Planning
• Product Specifications
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Microsoft Office 365
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft Dynamics 365
  • Microsoft PowerBi
  • Microsoft Yammer
  • Microsoft Enterprise Mobility & Security
  • Microsoft PowerApps
  • Microsoft Flow
  • Microsoft Exchange Online


Training service provided Yes
How the training service works Etain have successfully deployed numerous Office 365 projects, underpinned by comprehensive user and administrator training.
Deploying any new technology requires careful planning and consideration for users and how they will be impacted by new ways of working.
We have over 18 years’ experience delivering successful change management and user adoption support for new projects and technology deployments.
User training services includes training guides for admins and users, videos, classroom workshops, training project champions, execs coaching, lunch and learns and many others.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Etain undertake a structured approach to content migration.

We begin the process with a Discovery and Assessment workshop that includes the creation of a Data Inventory describing the business function, the repositories, the content types, the owner(s), security and compliance requirements and many others as well as a structured migration plan that outlines the tranches of content and their scheduled migrated date.

Following successful sign off of the Data Inventory we begin the Prepare and Design phase that includes implementation of the Information Architecture design created previously, replicated security and permission sets and any other prerequisites or supporting software.

Finally, the Migrate and Support phase begins the actual migration starting with a pilot tranche outlined in the migration plan. A round of UAT is carried out to ensure the pilot has been successful, after which, full scale migration takes place with a final round of testing to confirm content has been successfully migrated.

A post-migration report is produced to document success, failures or errors encountered.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality assurance is critical in achieving a successful deployment and maximum rates of user acceptance and adoption.
During the earlier planning stages, Etain will have worked with you to define Critical Success Factors and a testing plan will have been produced which details your requirements for driving successful delivery of the solution.
As ISO 9001 and 27001 certified, we take a quality very serious and understand that in order to drive any successful project, user acceptance testing should be considered a strategic pillar for positive deployment.
We will work with you to test the areas identified in the QA Test Plan and Critical Success Factors that are of highest potential impact and involve a wide gamut of users with varying degrees of experience to ensure the testing is as representative of the ‘real world’ as possible. Issues identified during UAT will be reviewed with key decision makers and project members to agree a resolution and timeframe.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Etain recognise each client will have varying degrees of support and maintenance requirements, and as such, we have developed several different support packages available - we would welcome the opportunity to discuss your needs in more detail.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Etain recognise each client will have varying degrees of support and maintenance requirements, and as such, we have developed several different support packages available - we would welcome the opportunity to discuss your needs in more detail.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Etain recognise each client will have varying degrees of support and maintenance requirements, and as such, we have developed several different support packages available - we would welcome the opportunity to discuss your needs in more detail.


Supplier type Reseller providing extra support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)


Price £450 to £975 per person per day
Discount for educational organisations No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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