The Service is designed to help your organisation understand the Office 365 Platform, define requirements and to develop a strategy and roadmap for deployment.
It features activities that consider current ways of working, underlying technology that enables them, processes that are followed and the wider organisational aims and strategies.
- Assessment of current staff, processes and technological landscape
- Vision, objectives and success criteria for Office 365
- Envisioning business scenarios and use cases for Office 365
- Office 365 Licensing Requirements
- High-level Roadmap and timeline (3 year - 5 year)
- Recommendation for to-be staff, processes and technological landscape
- Deployment Strategy & Approach
- Deployment Considerations
- Requirements Specification
- Technical Specification
- Office 365 Strategy designed around business and end-user needs
- Engagement from key stakeholders and decision-makers
- Focused deployment on operational priorities and high-impact areas
- Early identification of deployment considerations and risks
- Early consideration of user adoption & change management requirements
- Align deployment strategy with Microsoft’s roadmap for Office 365
- Implement only required features through licensing & requirements analysis
- Educates technical stakeholders in capabilities of Microsoft Office 365
- Drive business efficiency and employee productivity
- Reduce total cost of ownership through strategic deployment
£450 to £975 per person per day
+44 (0)28 90872222
|How the planning service works||
Etain’s approach for Microsoft Office 365, SharePoint Online & Dynamics 365 Planning Services is delivered through four phases – Discovery & Assessment, Envision & Plan, Deploy & Onboard, Train & Support
Our planning services focuses on gathering and evaluating information related to the current ‘as-is’ state and the goal ‘to-be’ state. We will normally engage with a wide range of users, stakeholders and key decision makers to gain as much insight and perspective on the organisation and their aims and objectives.
We identify major milestones, highlight potential risks and ensure all project members are aligned and engaged.
Major theme analysed during this service include Staff & People, Processes and Technology. Activities typically include:
• Project Overview
• Business Scenarios Workshop
• Business Strategy Workshop
• Current technology Assessment
• Cloud Readiness Workshop
• Platform and solution assessment
• Proposed Solution overview
• Office 365 Roadmap
• Migration requirements
• Business change requirements
A number of additional artefacts are also produced at this stage, including
• High-fidelity designs and mock-ups
• Information Architecture design
• Project Governance plan
• User Adoption Planning
• Product Specifications
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||
|Training service provided||Yes|
|How the training service works||
Etain have successfully deployed numerous Office 365 projects, underpinned by comprehensive user and administrator training.
Deploying any new technology requires careful planning and consideration for users and how they will be impacted by new ways of working.
We have over 18 years’ experience delivering successful change management and user adoption support for new projects and technology deployments.
User training services includes training guides for admins and users, videos, classroom workshops, training project champions, execs coaching, lunch and learns and many others.
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
Etain undertake a structured approach to content migration.
We begin the process with a Discovery and Assessment workshop that includes the creation of a Data Inventory describing the business function, the repositories, the content types, the owner(s), security and compliance requirements and many others as well as a structured migration plan that outlines the tranches of content and their scheduled migrated date.
Following successful sign off of the Data Inventory we begin the Prepare and Design phase that includes implementation of the Information Architecture design created previously, replicated security and permission sets and any other prerequisites or supporting software.
Finally, the Migrate and Support phase begins the actual migration starting with a pilot tranche outlined in the migration plan. A round of UAT is carried out to ensure the pilot has been successful, after which, full scale migration takes place with a final round of testing to confirm content has been successfully migrated.
A post-migration report is produced to document success, failures or errors encountered.
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
Quality assurance is critical in achieving a successful deployment and maximum rates of user acceptance and adoption.
During the earlier planning stages, Etain will have worked with you to define Critical Success Factors and a testing plan will have been produced which details your requirements for driving successful delivery of the solution.
As ISO 9001 and 27001 certified, we take a quality very serious and understand that in order to drive any successful project, user acceptance testing should be considered a strategic pillar for positive deployment.
We will work with you to test the areas identified in the QA Test Plan and Critical Success Factors that are of highest potential impact and involve a wide gamut of users with varying degrees of experience to ensure the testing is as representative of the ‘real world’ as possible. Issues identified during UAT will be reviewed with key decision makers and project members to agree a resolution and timeframe.
|Security services type||
|Certified security testers||No|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||Etain recognise each client will have varying degrees of support and maintenance requirements, and as such, we have developed several different support packages available - we would welcome the opportunity to discuss your needs in more detail.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Etain recognise each client will have varying degrees of support and maintenance requirements, and as such, we have developed several different support packages available - we would welcome the opportunity to discuss your needs in more detail.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||Etain recognise each client will have varying degrees of support and maintenance requirements, and as such, we have developed several different support packages available - we would welcome the opportunity to discuss your needs in more detail.|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Microsoft|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£450 to £975 per person per day|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|