Geode Networks Ltd

SDN and SD WAN

Total design, implementation and integration of SDN and SD WAN networks - offering a radically new approach to networking in a cloud-centric world

Features

  • Respond to business with application-centric business intent policies
  • Centrally managed, can be applied network-wide across all locations
  • Maximise the use if redundant and lower cost connectivity options
  • Zero-touch provisioning and centralised management
  • Reduce costs deploying / maintaining a hybrid WAN architecture
  • Securely identify / manage performance of modern encrypted applications
  • Create a WAN architecture, virtualising multiple links at remote locations
  • Retaining total visibility of full network performance and end-users
  • Deliver superior application performance to your business

Benefits

  • Providing a full infrastructure optimisation and management solution
  • Bespoke service optimised to each environment
  • Dedicated support desk and ticketing system
  • Providing the most suitable solution for many remote locations
  • Understanding of applications, protocols and services over wireless/wired networks

Pricing

£1000.00 per person

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

757369134010726

Geode Networks Ltd

Adrienne Giles

01285 841 777

adrienne@geodenetworks.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints As no contract is entered into without complete agreement between both parties, and Geode Networks having the resources available to fulfil any contractual obligations, there should be no service constraints to consider
System requirements System requirements will vary depending on deployment criteria

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Questions will be responded to within 1 working day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Geode support provide a set of service options ranging from 24/7 telephone technical support to onsite engineering resource support Support level costs will vary depending on contractual obligations and the service provided Technical Account Manager and monthly or quarterly reviews are available with this service
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On site training, online training and user documentation can be provided as part of this service
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Any user-data will remain the property of the users and can be transferred or deleted as required
End-of-contract process Dependant on the type, nature and duration of the project, the termination process is defined on a case by case basis

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility .
Accessibility testing N/A
API No
Customisation available No

Scaling

Scaling
Independence of resources This is not a shared service

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach This service is provided as a managed service and outputs will be provided on request
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Word
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Word

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service level agreements form part of contractual negotiations, as do guaranteed availability metrics and penalties
Approach to resilience Available on request
Outage reporting Email alerts and dashboards

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Access control within management interfaces are assured by an independent validation of assertion Administrator permissions assured by independent validation of assertion
Access restriction testing frequency At least once a year
Management access authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 AWS
ISO/IEC 27001 accreditation date 01/11/2016
What the ISO/IEC 27001 doesn’t cover All of the SaaS offers are currently hosted by AWS who first obtained their ISO 27001 certification in December 2013. The ISO27001 certification was renewed on November 11, 2016.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Geode are working towards the ISO27001/2, the industry accepted security standard and therefore comply with the regulations and controls under this framework.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Geode’s Configuration and Change Management processes follow ITIL's Service Management best practice framework, including the guidance for building, deploying, and transitioning new or changed IT services into operation. Geode provide lifecycle services including the planning and management of changes, while minimizing risk. The components of the service are monitored for upgrades and updates provided by the relevant vendors.
Within the Change Management process, each change requested will follow a pre-defined workflow, reflecting the various stages of assessment, approval and implementation of the change as well as a security policy impact assessment
Vulnerability management type Undisclosed
Vulnerability management approach Upon commencement if the project, Geode Networks will provide the customer the details. These will obviously differ project to project.
Protective monitoring type Undisclosed
Protective monitoring approach Geode Networks performs annual penetration testing on the SaaS platform and will have IPS/IDS installed with alerts/monitors in case an attack is occurring.
Incident management type Undisclosed
Incident management approach Incident management processes is assured by independent validation of assertion

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000.00 per person
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Geode Networks provide a 14 day free trial and details to be discussed at the start of the project and agreed with the customer.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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