Triad Consulting & Solutions

Cloud Application Management

Triad's Cloud Application Management service provides comprehensive in-service application support and maintenance from when an application is commissioned, through its operation and eventual decommissioning. Our service includes implementation of patches, continuous improvement, defect investigation and resolution, application monitoring, preventative maintenance, service desk support.

Features

  • Provide operational support and maintenance of in -service applications
  • Provide continuous improvement capability
  • Respond to service requests/incidents
  • Impact assess and accept updates/patches to infrastructure and software
  • Identify defects and providing code fixes
  • Work collaboratively with other support providers to ensure service availability
  • Monitor applications to minimise service disruption
  • Ensure applications meet or exceed defined SLA or KPI measures
  • Provide performance and capacity reporting related to the applications
  • Provide service reporting at the required frequency

Benefits

  • Reliable, durable applications
  • Continuous improvement
  • Consistent performance and availability and compliance with ITIL best practice
  • Robust change control processes to minimise risk
  • Experience in a diverse range of application technologies
  • We have been managing public sector applications for 25 years
  • All our staff are based in the UK
  • We will work collaboratively with you, at your offices

Pricing

£475 to £1200 per person per day

  • Excluding VAT
  • Minimum contract period: Day

Service documents

7567731885319038

Triad Consulting & Solutions

Adrian Leer

+44 (0) 1908 278450

gcloud@triad.co.uk

Support

Support
Name Content
Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers Yes
Support availability Monday to Friday, 8am to 6pm, excluding national holidays
Standard support response times We aim to respond to support issues within 2 working hours
Incident escalation process available Yes

Certifications

Certifications
Name Content
Vendor certification(s)
  • ISO 9001 Quality Management
  • Cyber Essentials
  • Skyscape partner
  • Microsoft partner (Gold and Silver competencies)
  • Certified Scrum Master
  • Certified developer for Android and certified developer for iOS
  • TechUK member
  • The Association for Geographic Information member
  • The Association of Professional Staffing Companies member
  • The Association of Recruitment Consultancies member
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